For details about replacing the USB cable, refer to USB Cable.
If the symptom is not resolved, escalate the issue using the normal process, together with the following information for further investigation.
- SC sub code (SC672-10 or 99)
- Date/time of problem occurrence
- Factor(s) that trigger the problem (example: SC672-11 occurred 3 minutes after tuning ON the main power switch.)
- Occurrence frequency (example: one out of ten times when turning ON the main power switch)
- Parts replaced
- Date/time when parts were replaced