• Referring to the following procedure, be sure that there are no mistakes in the mounting position and orientation of the NVRAMs.
    Incorrect installation of the NVRAM will damage both the controller board and NVRAM.
  • SC195 (Machine serial number error) will be displayed if you forget to attach the NVRAM.
  • Passwords for the Supervisor and Administrator 1 will be discarded later in this procedure.
  • Installing a new NVRAM initializes SPs and issues an SC. Reset the SC with the procedure below.

Mounting position and orientation of the NVRAMs

 

Position

Label on the board

Label on the NVRAM

[A]

Left

FRAM1

2M-1

[B]

Right

FRAM2

2M-2

  1. Make sure that you have the SMC report (factory settings). This report comes with the machine.

  2. Turn OFF the machine, and then turn it back ON.

    If you do not reboot the machine, the latest settings may not be collected when the SMC is printed/exported.

  3. Output all the SMC data using SP5-990-001 (SP Print Mode: All (Data List)), or download the SMC data to an SD card using SP5-992-001 (SP Text mode: ALL (Data List))
  4. Turn the main power switch OFF.
  5. Insert an SD card into Slot 2 and turn the main power switch ON.
  6. Upload the NV-RAM data on the controller board to the SD card using SP5-824-001 (NV-RAM Data Upload).

  7. Make sure that the customer has backed up their Address Book data. If they have not, save the Address Book data to an SD card using SP5-846-051 (Backup All Addr Book).

    • The address data stored in the machine will be discarded later during this procedure. So be sure to obtain a backup of the customer’s address book data.
    • Note that the counters for the user will be reset when doing the backup/restore of the address book data.
    • If they have a backup of the address book data, use their own backup data for restoring. This is because there is a risk that the data cannot be backed up properly depending on the NV-RAM condition.

  8. Turn the power OFF and unplug the power supply cord.
  9. Push the power switch ON again to discharge the residual charge.
  10. Replace the NV-RAM with a brand-new one.

  11. Turn the power ON with the SD card to which the NV-RAM data has been uploaded in Slot 2.

    After the power ON, SC870 occurs and address book data is cleared.

  12. Download the NV-RAM data stored in the SD card to the brand-new NV-RAM using SP5-825-001 (NV-RAM Data Download).

    • The download will take a couple of minutes.

  13. Turn the power OFF and remove the SD card from slot 2.
  14. Turn the power ON.
    The screen "Program/Change Administrator" will be displayed in the language that is the same language as the time when the data was uploaded to the SD card in step 6.
  15. If the security functions (e.g. Stored file encryption/ Auto Erase Memory Setting) were applied, set the functions again.

  16. Ask the customer to restore their address book. Or restore the address book data using SP5-846-052 (UCS Setting: Restore All Addr Book), and ask the customer to ensure the address book data has been restored properly.

    • If you obtained the backup of the customer’s address book data in step 7, delete the backup immediately after the NV-RAM replacement to avoid accidentally taking out the customer’s data.

  17. Output all the SMC data with SP5-990-001 and make sure all the SP/UP settings except for counter information are properly restored, by checking the SMC data obtained in step 3.

    • The counters will be reset.

  18. If the setting is different from the original setting after the replacement of the NVRAM, then set it again to the original setting.
  19. Execute the process control (SP3-011-001).
  20. Execute the color calibration. (Color Registration and Color Calibration)
  21. Cycle the power OFF/ON.

  • If you cannot execute SP5-824-001 or SP5-825-001 for some reason, try all the following things.
    - Check the changed SP value on the SMC which was output in step 3 and set it manually. Especially, ensure that the values of the following SPs are same as the setting before the replacement.
    - a. SP5-045-001 (Accounting counter: Counter Method)
    - b. SP5-302-002 (Set Time: Time Difference)
  • Because the PM counters have been reset during NV-RAM replacement, it is necessary to replace all the PM parts for proper PM management.

  • If a message tells you need a SD card to restore displays after the NV-RAM replacement, create a "SD card for restoration" and restore with the SD card.

SP descriptions

  • 5-846-051 (UCS Setting: Backup All Addr Book)
    Uploads all directory information to the SD card.
  • SP5-748-201 (OpePanel Setting: Cheetah Panel Connect Setting)
    0: OFF
    1: ON
  • SP5-824-001 (NV-RAM Data Upload)
    Uploads the NVRAM data to an SD card.
  • SP5-825-001 (NV-RAM Data Download)
    Downloads data from an SD card to the NVRAM in the machine.
  • SP5-846-052 (UCS Setting: Restore All Addr Book)
    Downloads all directory information from the SD card.
  • SP3-011-001 (Manual ProCon :Exe: Normal ProCon)
    Executes Process control.
  • SP5-045-001 (Accounting counter: Counter Method)
    Sets the counter methods as follows; Developments, Prints or Coverage.
  • SP5-302-002 (Set Time: Time Difference)
    Adjusts the RTC (real time clock) time setting for the local time zone.
    Examples: For Japan (+9 GMT), enter 540 (9 hours x 60 min.)
    Japan: +540 (Tokyo)
    NA: -300 (New York)
    EU: + 60 (Paris)
    CHN: +480 (Beijing)
    TWN: +480 (Taipei)
    AA: +480 (Hong Kong)
    KO: +540 (Korea)