SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC621-01DFinisher communication error

SC621-02

D

Mailbox communication error

  

  • When the communication line has opened and the machine is in a normal communication state, it has received a break signal from a connected device.

  • There is not any response within 100 ms after the data frame transmission, and retries have failed with timeout error for 3 times in a row.

  • When changing the baud rate after program downloading starts, the machine has failed to detect the break signal of the finisher or has failed to detect that the break has been cleared.

  
  • Connection error between finisher and main machine.

  • The finisher-related firmware is not installed properly.

  • The engine firmware is not installed properly.

  • Finisher control board defective.
  • BCU, or IOB defective
  • Communication error caused by electrostatic noise
  

Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.

  1. Check if all connectors in the finisher/mailbox are connected securely. Reconnect the connectors if they are disconnected, or loose.

  2. Update the firmware to the latest version.

  3. Check all harnesses in the mailbox or finisher. Replace any harness that is damaged.
  4. Replace the BCU, or IOB.
  5. Replace the controller board of the finisher or the mailbox.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC622-01

D

Paper tray 1 communication error for Paper Feed Unit PB3250

SC622-11

D

Paper tray 1 communication error for Paper Feed Unit PB3240

SC622-12DPaper tray 1 communication error for Paper Feed Unit PB3240

SC622-31

D

Paper tray 1 communication error for LCIT PB3260

  
  • Detected an error when connecting the communication line.
  • Received a communication error notification from the URAT.
  
  • Paper tray control board defective
  • BCU defective
  • IOB defective
  • Paper tray-main machine connection error
  

Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.

  1. Check if all connectors in tray 1, 2, and the optional paper tray are connected securely. Reconnect the connectors if they are disconnected, or loose.
  2. Check the harnesses in tray 1, 2, and the optional paper tray. Replace any harness that is damaged.
  3. Check if there are any signs of a short circuit on the Paper Tray Main Board. If there are any defects, replace the board.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC623-00

D

Paper tray 2 communication error

  

During superposition of 1-tray PFU - 2-tray PFU, 2-tray PFU - side LCIT, and LCIT - side LCIT,

  1. When the upper tray side recognizes the lower tray, the break of the lower tray is not canceled within the specified time (ms.).
  2. After the upper tray side recognizes the lower tray, there is no ACK within the specified time (ms.) after transmission of a data frame to the lower tray, and a timeout error occurs for 3 times consecutively even if retransmission is performed
  
  • Tray control board error
  • Connector disconnected
  

Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.

  1. Check if all connectors in the Paper Feed Unit PB3160 or LCIT PB3170/PB3230 are connected securely. Reconnect the connectors if they are disconnected, or loose.
  2. Check the harnesses in the Paper Feed Unit PB3160 or LCIT PB3170/PB3230. Replace any harness that is damaged.
  3. Check if there are any signs of a short circuit on Paper Transport IOB, or side LCIT. If there are any defects, replace the board.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC663-01

D

Reset Detection: Imaging IOB: Software hang-up occurs

SC663-02

D

Reset Detection: Imaging IOB: Power ON reset occurs

SC663-03

D

Reset Detection: Imaging IOB: Software reset occurs

SC663-11

D

Reset Detection: Paper Transport IOB: Software hang-up occurs

SC663-12

D

Reset Detection: Paper Transport IOB: Power ON reset occurs

SC663-13

D

Reset Detection: Paper Transport IOB: Software reset occurs

  

SC is displayed when unexpected reset from Imaging IOB/Paper Transport IOB is detected while standby/operation.

  
  • Unexpected noise from inside the machine gets into Paper Transport IOB.
  • Parts defect and implementation defect of Imaging IOB/ Paper Transport IOB.
  • Software ran reset to ASIC when there was a bug in the software or unexpected signal was input (-03/-13 only).
  
  1. Turn the main power OFF/ON.
  2. Replace the Paper Transport IOB (-01 to -03)
  3. Replace the Imaging IOB (-11 to -13)

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC664-01

D

VODKA1 (Paper Transport Vodka) access permission error to VODKA SRAM

SC664-02

D

VODKA1 (Paper Transport Vodka) write error to VODKA SRAM

SC664-03

D

VODKA1 (Paper Transport Vodka) VODKA program launch error

SC664-11

D

VODKA2 (Imaging Vodka) access permission error to VODKA SRAM

SC664-12

D

VODKA2 (Imaging Vodka) write error to VODKA SRAM

SC664-13

D

VODKA2 (Imaging Vodka) VODKA program launch error

  

The machine detects the communication error between VODKA and SRAM when starting up, or recovery from energy saver mode.

  

The following board defects (Parts implementation defect, solder scrap,
implemented parts defect, etc.):

  • BCU
  • Imaging IOB
  • Paper Transport IOB
  

-01 to 03

  1. Turn the main power OFF/ON.
  2. Replace the Paper Transport IOB.
  3. Replace the BCU.
  4. Replace the Imaging IOB.

-11 to 13

  1. Turn the main power OFF/ON.
  2. Replace the Imaging IOB.
  3. Replace the BCU.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC665-01

D

Connection Error (BCU - IPU)

  

The machine detects the communication error between BCU and IPU (No FFC connection) when starting up, or recovery from energy saver mode.

  
  • FFC connection error
  • FFC defective (disconnected, foreign object, etc.)
  • One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.):
    • BCU
    • IPU
  
  1. Reconnect the FFC between BCU and IPU.
  2. Replace the FFC between BCU and IPU.
  3. Replace the BCU.
  4. Replace the IPU.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC665-02

D

Connection Error (BCU – Imaging IOB)

  

The machine detects the communication error between BCU and Imaging IOB (No connection) when starting up, or recovery from energy saver mode.

  
  • FFC connection error
  • FFC defective (disconnected, foreign object, etc.)
  • One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.):
    • BCU
    • Imaging IOB
  
  1. Reconnect the FFC between BCU and Imaging IOB.
  2. Replace the FFC between BCU and Imaging IOB.
  3. Replace the BCU.
  4. Replace the Imaging IOB.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC665-03

D

Connection Error (Paper Transport IOB – Imaging IOB)

  

The machine detects the communication error between Imaging IOB and Paper Transport IOB (No connection) when starting up, or recovery from energy saver mode.

  
  • FFC connection error
  • FFC defective (disconnected, foreign object, etc.)
  • One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.):
    • Paper Transport IOB.
    • Imaging IOB.
  
  1. Reconnect the FFC between Paper Transport IOB and Imaging IOB.
  2. Replace the FFC between Paper Transport IOB and Imaging IOB.
  3. Replace the Imaging IOB.
  4. Replace the Paper Transport IOB.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC665-04

D

IOB does not start up

  

The IOB does not start up when starting up, or recovery from energy saver mode.

  
  • Connector disconnected
  • Harness disconnected
  • One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.)
    • BCU
    • Imaging IOB
    • Paper Transport IOB
  
  1. Turn the main power OFF/ON.
  2. Reconnect the following FFC:
    • BCU - Imaging IOB
    • Imaging IOB - Paper Transport IOB
  3. Replace the following FFC:
    • BCU - Imaging IOB
    • Imaging IOB - Paper Transport IOB
  4. Replace the BCU.
  5. Replace the Imaging IOB.
  6. Replace the Paper Transport IOB.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC665-05

D

Master Device Communication Error

  

The machine detects the communication error between CPU and Slave1 when starting up, or recovery from energy saver mode.

  
  • FFC connection error
  • FFC defective (disconnected, foreign object, etc.)
  • One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.):
    • BCU
    • IPU
    • Imaging IOB
    • Paper Transport IOB.
  
  1. Turn the main power OFF/ON.
  2. Reconnect the following FFC:
    • BCU - Imaging IOB
    • Imaging IOB - Paper Transport IOB
  3. Replace the following FFC:
    • BCU - Imaging IOB
    • Imaging IOB - Paper Transport IOB
  4. Replace the BCU.
  5. Replace the Imaging IOB.
  6. Replace the Paper Transport IOB.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC665-06

D

IPU and IOB signal Communication Error

  

The machine detects the communication error between CPU and Slave1 when starting up, or recovery from energy saver mode.

  
  • FFC connection error
  • FFC defective (disconnected, foreign object, etc.)
  • One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.):
    • BCU
    • IPU
    • Imaging IOB
    • Paper Transport IOB.
  
  1. Turn the main power OFF/ON.
  2. Reconnect the following FFC:
    • BCU - Imaging IOB
    • Imaging IOB - Paper Transport IOB
  3. Replace the following FFC:
    • BCU - Imaging IOB
    • Imaging IOB - Paper Transport IOB
  4. Replace the BCU.
  5. Replace the IPU.
  6. Replace the Imaging IOB.
  7. Replace the Paper Transport IOB.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC665-07

D

IPU signal Communication Error

  

The machine detects the communication error between CPU and Slave device when starting up, or recovery from energy saver mode.

  
  • FFC connection error
  • FFC defective (disconnected, foreign object, etc.)
  • The following board defects (Parts implementation defect, solder scrap,
    implemented parts defect, etc.):
    • BCU
    • IPU
  
  1. Turn the main power OFF/ON.
  2. Reconnect the following FFC:
    • BCU - Imaging IOB
    • Imaging IOB - Paper Transport IOB
  3. Replace the following FFC:
    • BCU - Imaging IOB
    • Imaging IOB - Paper Transport IOB
  4. Replace the BCU.
  5. Replace the IPU.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC665-08

D

IOB signal Communication Error

  

The machine detects the communication error between CPU and Slave1 when starting up, or recovery from energy saver mode.

  
  • FFC connection error
  • FFC defective (disconnected, foreign object, etc.)
  • One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.):
    • BCU
    • Imaging IOB
    • Paper Transport IOB.
  
  1. Turn the main power OFF/ON.
  2. Reconnect the following FFC:
    • BCU - Imaging IOB
    • Imaging IOB - Paper Transport IOB
  3. Replace the following FFC:
    • BCU - Imaging IOB
    • Imaging IOB - Paper Transport IOB
  4. Replace the BCU.
  5. Replace the Imaging IOB.
  6. Replace the Paper Transport IOB.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC665-11

D

Vodka1 Communication Error

  

The machine detects the communication error between CPU and Vodka1 when starting up, or recovery from energy saver mode.

  
  • FFC connection error
  • FFC defective (disconnected, foreign object, etc.)
  • One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.):
    • BCU
    • Paper Transport IOB.
  
  1. Turn the main power OFF/ON.
  2. Reconnect the FFC between Imaging IOB and Paper Transport IOB.
  3. Replace the harness between Imaging IOB and Paper Transport IOB.
  4. Replace the Imaging IOB.
  5. Replace the Paper Transport IOB.
  6. Reconnect the FFC between BCU and Imaging IOB.
  7. Replace the FFC between BCU and Imaging IOB
  8. Replace the BCU.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC665-12

D

Vodka2 Communication Error

  

The machine detects the communication error between CPU and Vodka2 when starting up, or recovery from energy saver mode.

  
  • FFC connection error
  • FFC defective (disconnected, foreign object, etc.)
  • One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.):
    • BCU
    • Imaging IOB.
  
  1. Turn the main power OFF/ON.
  2. Reconnect the FFC between BCU and Imaging IOB.
  3. Replace the FFC between BCU and Imaging IOB
  4. Replace the BCU.
  5. Replace the Imaging IOB.
  6. Pull out all the toner bottles one by one and check if the SC reoccurs or not. If the SC message disappears, replace the defective toner bottle.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC665-41

D

Macaron1 Communication Error

  

The machine detects the communication error between CPU and Macaron1 when starting up, or recovery from energy saver mode.

  
  • FFC connection error
  • FFC defective (disconnected, foreign object, etc.)
  • One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.):
    • BCU
    • IPU
  
  1. Turn the main power OFF/ON.
  2. Replace the IPU.
  3. Reconnect the FFC between BCU and IPU.
  4. Replace the FFC between BCU and IPU.
  5. Replace the BCU.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC665-42

D

Macaron2 Communication Error

  

The machine detects the communication error between CPU and Macaron2 when starting up, or recovery from energy saver mode.

  
  • FFC connection error
  • FFC defective (disconnected, foreign object, etc.)
  • One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.):
    • BCU
    • IPU
  
  1. Turn the main power OFF/ON.
  2. Replace the IPU.
  3. Reconnect the FFC between BCU and IPU.
  4. Replace the FFC between BCU and IPU.
  5. Replace the BCU.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC667-01

D

Master Device Mode Setting Error

  

The machine detects the CPU mode error when starting up, or recovery from energy saver mode.

  

One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.):

  • BCU
  
  1. Turn the main power OFF/ON.
  2. Replace the BCU.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC667-10

D

Slave1 Device Mode Setting Error

  

The machine detects the Slave1 mode error when starting up, or recovery from energy saver mode.

  

One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.):

  • BCU
  • Paper Transport IOB
  
  1. Turn the main power OFF/ON.
  2. Replace the Paper Transport IOB.
  3. Reconnect the FFC between Imaging IOB and Paper Transport IOB.
  4. Replace the harness between Imaging IOB and Paper Transport IOB.
  5. Replace the Imaging IOB.
  6. Reconnect the harness between BCU and Imaging IOB.
  7. Replace the harness between BCU and Imaging IOB.
  8. Replace the BCU.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC667-11

D

Slave2 Device Mode Setting Error

  

The machine detects the Slave2 mode error when starting up, or recovery from energy saver mode.

  

One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.):

  • BCU
  • Paper Transport IOB
  
  1. Turn the main power OFF/ON.
  2. Replace the Imaging IOB.
  3. Reconnect the harness between BCU and Imaging IOB.
  4. Replace the harness between BCU and Imaging IOB.
  5. Replace the BCU.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC667-40

D

Macaron1 Mode Setting Error

  

The machine detects the Macaron1 mode error when starting up, or recovery from energy saver mode.

  

One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.):

  • BCU
  • IPU
  
  1. Turn the main power OFF/ON.
  2. Replace the IPU.
  3. Reconnect the harness between BCU and IPU.
  4. Replace the harness between BCU and IPU.
  5. Replace the BCU.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC667-41

D

Macaron2 Mode Setting Error

  

The machine detects the Macaron2 mode error when starting up, or recovery from energy saver mode.

  

One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.):

  • BCU
  • IPU
  
  1. Turn the main power OFF/ON.
  2. Replace the IPU.
  3. Reconnect the harness between BCU and IPU.
  4. Replace the harness between BCU and IPU.
  5. Replace the BCU.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC668-01

D

Vodka1 Version Setting Error

  

The machine detects the version settings error in Vodka1 when starting up, or recovery from energy saver mode.

  

One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.):

  • BCU
  • Paper Transport IOB
  
  1. Turn the main power OFF/ON.
  2. Replace the Paper Transport IOB.
  3. Replace the BCU.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC668-02

D

Vodka2 Version Setting Error

  

The machine detects the version settings error in Vodka2 when starting up, or recovery from energy saver mode.

  

One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.):

  • BCU
  • Imaging IOB
  
  1. Turn the main power OFF/ON.
  2. Replace the Imaging IOB.
  3. Replace the BCU.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC668-03

D

Vodka1,2 Version Setting Error

  

The machine detects the version settings error in both Vodka 1 and Vodka2 when starting up, or recovery from energy saver mode.

  

One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.):

  • BCU
  • Imaging IOB
  • Paper Transport IOB
  
  1. Turn the main power OFF/ON.
  2. Replace the BCU.
  3. Replace the Imaging IOB.
  4. Replace the Paper Transport IOB.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC669

 

EEPROM Communication Error

SC669-01

D

EEPROM OPEN: ID error

SC669-02

D

EEPROM OPEN: Channel error

SC669-03

D

EEPROM OPEN: Device error

SC669-04

D

EEPROM OPEN: Communication abort error

SC669-05

D

EEPROM OPEN: Communication timeout error

SC669-06

D

EEPROM OPEN: Operation stopped error

SC669-07

D

EEPROM OPEN: Buffer full

SC669-08

D

EEPROM OPEN: No error code

SC669-09

D

EEPROM CLOSE: ID error

SC669-10

D

EEPROM CLOSE: No error code

SC669-11

D

EEPROM Data write: ID error

SC669-12

D

EEPROM Data write: Channel error

SC669-13

D

EEPROM Data write: Device error

SC669-14

D

EEPROM Data write: Communication abort error

SC669-15

D

EEPROM Data write: Communication timeout error

SC669-16

D

EEPROM Data write: Operation stopped error

SC669-17

D

EEPROM Data write: Buffer full

SC669-18

D

EEPROM Data write: No error code

SC669-19

D

EEPROM Data read: ID error

SC669-20

D

EEPROM Data read: Channel error

SC669-21

D

EEPROM Data read: Device error

SC669-22

D

EEPROM Data read: Communication abort error

SC669-23

D

EEPROM Data read: Communication timeout error

SC669-24

D

EEPROM Data read: Operation stopped error

SC669-25

D

EEPROM Data read: Buffer full

SC669-26

D

EEPROM Data read: No error code

SC669-36

D

Verification error

SC669-37

D

Error Detection

  

The TD sensor cannot be recovered after retrying N*1 times for EEPROM communication error.

(*1 SC669-01 to 26: 3, SC669-36: 2, SC669-37: 1)

  
  • Electrical noise
  • EEPROM not connected fully
  • EEPROM not installed
  • EEPROM damaged
  • BCU damaged
  
  1. Turn the main power OFF/ON.
  2. Reconnect the EEPROM.
  3. Replace the EEPROM.
  4. Replace the BCU.

No.

Type

Error Name/Error Condition/Major Cause/Solution

681-**

D

Toner bottle: ID Chip Communication error

  

When error notification was received during communication with the tag and operation is not resumed after N*1 retries.

*1 See the detailed table below.

  
  • Corrupted ID data
  • Disconnected ID chip
  • No ID chip
  • Noise
  

Turn the main power off, and then do the following.

  1. Clean ID chip connections inside the toner bottle, and check if any of the ID Chip Contact Board connector pins have snapped. If there are any snapped pins, do step 5.
  2. Replace the toner bottle.
  3. Reconnect the connectors between Imaging IOB and ID chip contact board.
  4. Reconnect the FFC between Imaging IOB and BCU.
  5. Replace the ID chip contact board.
  6. Reconnect the harness between Imaging IOB and ID chip contact board.
  7. Replace the FFC between Imaging IOB and BCU.
  8. Replace the Imaging IOB.
  9. Replace the BCU.

SC681 Details

No.

Detail

Causes

Retry

01 - 04

Invalid device ID

Noise, Incorrect connection, Malfunction

3

06 - 09

Channel error

Noise, Incorrect connection, Malfunction

3

11 - 14

Device Error

Noise, Incorrect connection

3

16 - 19

Communication error (interrupted)

Noise, Incorrect connection

3

21 - 24

Communication timeout

Noise, Incorrect connection, Malfunction

3

26 - 29

Device stops (logically)

Noise, Incorrect connection, Malfunction

3

31 - 34

Full of buffer (request)

Noise, Incorrect connection, Malfunction

3

36 - 39

Verification error

Noise, Incorrect connection

2

  • If the last digit of the SC’s branch number (-**) is:
    1 or 6, then do the above steps for K
    2 or 7, then do the above steps for M
    3 or 8, then do the above steps for C
    4 or 9, then do the above steps for Y

No.

Type

Error Name/Error Condition/Major Cause/Solution

SC682-**

D

TD sensor communication error

  

TD sensor cannot be recovered after retrying N*1 times for an ID chip communication error.

*1 See the detailed table below.

  
  • Corrupted ID data
  • Disconnected ID chip
  • No ID chip
  • Noise
  

Turn the main power off, and then do the following.

  1. Reconnect the connectors between Imaging IOB and TD sensor.
  2. Reconnect the FFC between Imaging IOB and BCU.
  3. Replace the PCDU.
  4. Reconnect the harness between Imaging IOB and TD sensor.
  5. Replace the FFC between Imaging IOB and BCU.
  6. Replace the Imaging IOB.
  7. Replace the BCU.

  • If the last digit of the SC’s branch number (-**) is:
    1 or 6, then do the above steps for K
    2 or 7, then do the above steps for M
    3 or 8, then do the above steps for C
    4 or 9, then do the above steps for Y

SC682 Details

No.

Description

Cause

Retry

01 - 04

Invalid device ID

Noise, Incorrect connection, Malfunction

3

06 - 09

Channel error

Noise, Incorrect connection, Malfunction

3

11 - 14

Device Error

Noise, Incorrect connection

3

16 - 19

Communication error (interrupted)

Noise, Incorrect connection

3

21 - 24

Communication timeout

Noise, Incorrect connection, Malfunction

3

26 - 29

Device stops (logically)

Noise, Incorrect connection, Malfunction

3

31 - 34

Full of buffer (request)

Noise, Incorrect connection, Malfunction

3

36 - 39

Verification error

Noise, Incorrect connection

2

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC687-00

D

PER Not Received Error

  

Unable to receive the PER command from the controller.

  

Communication error

  

Replace the BCU.