MP C307/C407
Troubleshooting
Troubleshooting Guide
Line Position Adjustment
When there are color registration errors on the output, do the line position adjustment as follows.
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Symbols, Abbreviations and Trademarks
Symbols and Abbreviations
Trademarks
Product Information
Specifications
Machine Configuration
Main Unit
Controller Options
Machine Overview
Overview
Paper Path
Drive Layout
Installation
Installation Requirements
Environment
Machine Level
Machine Space Requirements
Machine Dimensions
Power Requirements
Mainframe Installation
Installation Flowchart
Accessory Check
For D296/D297
For D298/D299
Installation Procedure
Tapes, Retainers and Toner Bottles
Important Notice on Security Issues
Checking the Image Quality
Auto Remote Firmware Update (ARFU) Settings
Specifying the Time and Day of the Week to Prohibit Updating via Web Image Monitor
Language Selection
Brand Plate, Decals
Settings Relevant to the Service Contract
Settings for @Remote Service
Transporting the Machine
Instructions for the Customers
Security Setting
Security Function Installation
Data Overwrite Security
Before You Begin the Procedure
Using Auto Erase Memory
HDD Encryption
Before You Begin the Procedure
Enable Encryption Setting
Backing Up the Encryption Key
Encryption Key Restoration
Paper Feed Unit PB1080 (D573-57), Paper Feed Unit PB1080TE (D573-13)
Accessory Check
Installation Procedure
1-Bin Tray BN1030 (D574-58)
Accessory Check
Installation Procedure
Optional Counter Interface Unit Type M12 (B870-21)
Accessory Check
Installation Procedure
Anti-condensation Heater (Mainframe)
Accessory Check
Installation Procedure
Anti-condensation Heater (for Mainframe Paper Tray)
Accessory Check
Installation Procedure
Anti-condensation Heater (Optional Paper Feed Unit)
Accessory Check
Installation Procedure
For Installing the Tray Heater on the 1st Paper Feed Unit
For Installing the Tray Heater on the 2nd Optional Paper Feed Unit
For Joining the Mainframe with the Optional Paper Feed Unit
Joining Two Optional Paper Feed Units
Enhanced Security HDD Option Type M10 (D792-09)
Accessory Check
Installation Procedure
After Installing the HDD
IC Card Reader (External Option)
Accessory Check
Installation Procedure
When Installing in a Machine That Does Not Have the 1-Bin Tray Unit
When Installing in a Machine That Has a 1-Bin Tray Unit
NFC Card Reader Type M13 (D3AC-21)
Accessory Check
Installation Procedure
Page Keeper Type M28 (D3DQ-17)
Accessory Check
Installation Procedure
Controller Options
Overview
SD Card Appli Move
Overview
Move Exec
Undo Exec
PostScript3 Unit Type M28 (D3E6-26, -27, -28)
Camera Direct Print Card Type M26 (D3D8-13)
OCR Unit Type M13 (D3AC-23, -24, -25)
Recovery Procedure
XPS Direct Print Option Type M28 (D3E6-02, -19, -20)
Data Overwrite Security Unit Type M19 (D3BS-03)
Overview
Before You Begin the Procedure
Seal Check and Removal
Installation Procedure
Configuring "Auto Erase Memory" (Performed by the Customer)
File Format Converter Type M19 (D3BR-04)
IEEE 1284 Interface Board Type M19 (D3C0-17)
IEEE 802.11a/g/n Interface Unit Type M19 (D3BR-01)
User Tool Settings for Wireless LAN
SP Mode and UP Mode Settings for IEEE 802.11a/g/n
USB Device Server Option Type M19 (D3BC-28, -29)
Interface Board Surface
Installation Procedure
What Do the LED Indications Mean?
Notes for Energy Save Mode Setting
IP Address Setting
Extended USB Board Type M19 (D3BS-01)
Check All Connections
Preventive Maintenance
Maintenance Tables
PM/Yield Parts Settings
Replacement Procedure of the PM/Yield Parts
Method 1: By SP3-701 (New Unit Detection)
Method 2: By [PM Counter / New Unit Set] Menu
After Installing the New PM Parts
Preparation before Operation Check
Operation Check
Replacement and Adjustment
Notes on the Main Power Switch
Push Switch
Characteristics of the Push Switch (DC Switch)
Shutdown Method
Forced Shutdown
Beforehand
Special Tools
Image Adjustment
How to Use the Color Charts
Scanning
Scanner Sub-Scan Magnification
Scanner Leading Edge and Side-to-Side Registration
ADF Adjustment
ADF Side-to-Side and Leading Edge Registration
ADF Trailing Edge Erase Width
ADF Sub-scan Magnification
Registration
Adjustment Standard
Registration Standard
Adjustment Procedure
Erase Margin Adjustment
Color Registration
Line Position Adjustment
Printer Gamma Correction
Copy Mode
Printer Mode
Color Skew Adjustment
Exterior Covers
Front Cover
Upper Left Cover
Left Cover
Rear Cover
Right Rear Cover
Paper Exit Tray
Scanner Inner Cover
Ozone Filter
Operation Panel
Operation Panel
Check before Installing the New Operation Panel
Internal Parts
ADF
ADF Unit
When Installing the ADF
Adjustment after ADF Unit Replacement
ADF Rear Cover
ADF Front Cover
Original Feed Unit
Pickup Roller, Feed Roller
ADF Friction Pad
ADF Relay Board
Top Cover Set Sensor, Original Set Sensor
ADF Drive Motor
ADF Feed Clutch
ADF Registration Sensor
ADF Feed Sensor
CIS Unit
Adjustment after CIS Unit Replacement
Scanner
Scanner Unit
Scanner Unit with the ADF
ADF Set Sensor
Scanner Front Cover
Scanner HP Sensor
Scanner Motor
Scanner Carriage
Reinstalling the Scanner Carriage
Laser Optics
Caution Decal Location
Laser Units
Adjustment after Laser Unit Replacement
LD Unit Cooling Fan
PCDU, Toner Supply
PCDU (Photo Conductor and Development Unit)
Toner Bottle Detection Board
Toner Supply Motors
Toner Transport Section
Waste Toner
Waste Toner Bottle
Waste Toner Full Sensor
Waste Toner Bottle Set Switch
Image/Paper Transfer
ITB (Image Transfer Belt) Unit
After Replacing the Image Transfer Belt Unit
ITB Contact Motor
ITB Contact HP Sensor
ID Sensor
After Installing a New ID Sensor Board
ID Sensor Shutter Solenoid
Paper Transfer Roller Unit
Drive
Overview
Development Motor (CMY)
Drum Motor (CMY)
Drum Motor (K)
Development Clutch (K)
Drive Unit
Tray Lift Motor
Fusing Motor
Paper Transport Motor
Duplex Clutch, Bypass Feed Clutch, Registration Clutch, Paper Feed Clutch
Fusing
Fusing Unit
Fusing Upper Cover
Fusing Lower Cover
Fusing Entrance Guide Plate
Fusing Thermostat
Fusing Thermistor (NC Sensor)
Fusing Pressure Roller Thermistors
Pressure Roller
Fusing Sleeve Belt Assembly
Fusing Entrance Sensor
Fusing Exit Sensor
Fusing Thermopile
New Fusing Unit Detection Fuse
Actions When SC544-00 or SC554-00 Occurs
Paper Feed
Paper Feed Roller, Friction Pad (Standard Tray)
Registration Sensor, Paper Feed Sensor
Tray Paper End Sensor
Tray Lift Sensor
Draw-in Unit
Bypass
Bypass Tray
Bypass Feed Unit
Bypass Paper End Sensor
Bypass Paper Width Sensor
Bypass Feed Roller
Bypass Lift Sensor
Bypass Lift Clutch
Paper Exit
Paper Exit Unit
Paper Exit Sensor
Exit Junction Gate Solenoid
Paper Exit Clutch, Reverse Clutch
Duplex
Duplex Unit
Duplex Entrance Sensor
Duplex Exit Sensor
Right Cover Switch
Electrical Components
Electrical Components Overview
HDD
Adjustment after Replacement
Controller Board
NVRAM on the controller board
BiCU
Replacing the NVRAM (EEPROM) on the BiCU
Controller Box
PSU (AC), PSU (DC)
AC Detection Board
Power Pack (Development)
Power Pack (Transfer)
Removing the Power Pack (Transfer) Alone
PSU Fan
PCDU Cooling Fan
Fusing Fan
Temperature/Humidity Sensor
Image Creation Temperature Sensor
Interlock Switches
DC Switch
System Maintenance
Service Program Mode
SP Tables
Firmware Update (SD Card)
Overview
Firmware Type
Procedure
Update procedure
Preparation
Error Screens During Updating
Firmware Update (Remote Firmware Update)
RFU Performable Condition
Firmware Update (Smart Firmware Update)
Overview
Immediate Update
Update at the Next Visit (Reserve)
How to Set the Machine to Download Firmware Later (RESERVE)
How to Check if the Firmware Downloaded with RESERVE
How to Install Firmware Downloaded with RESERVE
Update via SD card
Firmware Update (Auto Remote Firmware Update)
Overview
Downloading and Updating Process
Downloads the Latest Package
Judgement of ARFU
Update Process
Checking the ARFU Result
Checking the Result Using the Logging Data
Related SP
Updating JavaVM
Creating an SD Card for Updating
Updating Procedure
List of Error Messages
Capturing the Device Logs
Overview
Security of the Operation Log
Retrieving the Device Logs via Operation Panel
Procedure for Retrieving the Device Log with SD Card
Retrieving the Device Logs via Web Image Monitor
NVRAM Data Upload/Download
Uploading Content of NVRAM to an SD card
Downloading an SD Card to NVRAM
Address Book Upload/Download
Information List
Download
Upload
SMC List Card Save Function
Overview
Procedure
File Names of the Saved SMC Lists
Error Messages
UP/SP Data Import/Export
UP Data Import/Export
Data that can be Imported and Exported
Data that cannot be Imported or Exported
Exporting Device Information
Importing Device Information
SP Data Import/Export
Data that can be Imported and Exported
Exporting Device Information
Importing Device Information
Possible Solutions for Import/Export Problems
Test Pattern Printing
Card Save Function
Overview
Procedure
Error Messages
Troubleshooting
Self-Diagnostic Mode
Service Call Conditions
SC Logging
SC Automatic Reboot
SC Manual Reboot
SC1xx: Scanning
SC2xx: Exposure
When SC285-00 (MUSIC error) Is Displayed
SC3xx: Image Processing
SC4xx: Image Processing
SC5xx: Paper Feed and Fusing
SC6xx: Communication
SC7xx: Peripherals
SC8xx: Overall System
SC9xx: Others
Process Control Error Conditions
Developer Initialization Result
Process Control Self-Check Result
Vsg Adjustment Result
Line Position Adjustment Result
Troubleshooting Guide
Line Position Adjustment
Test
Countermeasure List for Color Registration Errors
Problem at Regular Intervals
Blank Print
All-Black Print
Missing CMY Color
Light Print
Repeated Spots or Lines on Prints
Dark Vertical Line on Prints
White Horizontal Lines or Bands
Missing Parts of Images
Dirty Background
Partial CMY Color Dots
Dark Irregular Streaks on Prints
CMY Color Irregular Streaks
Ghosting
Unfused or Partially Fused Prints
Image Skew
Background Stain
No Printing on Paper Edge
Image Not Centered When It Should Be
Jam Detection
Paper Jam History
Jam Codes and Display Codes
Sensor Layout
Paper Size Code
Electrical Component Defects
Sensors
Fuse Location
Other Troubleshooting
When You Cannot Open the Right Door
When Fluorescent or LED Lamps Flicker
When Abnormal Noise Occurs
Checking Abnormal Noise from the Fusing Unit
Detailed Descriptions
Differences between MP C307/C407 and C306/C406
ADF Unit
Overview
Original Transport Drive
Original Set Detection
Original Transport Path
Double-feed Detection (Optional)
Scanner Unit
Overview
Light Source and Exposure
Scanner Carriage Drive
Improved Tolerance to Black Lines When Paper Passes through ADF
Laser Unit
Overview
Laser Synchronizing System
Line Scanning Mechanism
Image Skew Adjustment
Dust Shield Glass
LD Safety Switch
PCDU
Overview
OPC Drum
Differences between K and CMY
Development Unit
Drum/Development Drive
Toner Supply Section
Overview
Toner Supply and Transport Mechanism
Toner Bottle Set Sensor Mechanism
Toner Near End and Toner End
Toner Supply Unit
ID Chip
Waste Toner Collection
Waste Toner Transport Mechanism
Waste Toner Collection Mechanism
Waste Toner Full Detection
ITB/ Paper Transfer
Overview
Differences from the Predecessor Models
Transfer Movement and Image Transport
Transfer Bias
ITB Contact
ITB Cleaning
Image Position Correction
Process Control and MUSIC
Process Control
Outline
Charge/Development Bias Control and Vtref Compensation
ID Sensor
TD Sensor
MUSIC
Color Skew Adjustment Timing
MUSIC Error Determination
Adjustment Overview
Fusing
Overview
Fusing Mechanism
Fusing Temperature Control
Fusing Drive
Fusing Temperature Control
CPM Down Control
Paper Feed and Registration
Overview
Paper Feed, Registration, and Bypass Feed Drive
Tray Lift Mechanism
Bypass Tray Bottom Plate Lift Mechanism
Paper Size Detection and Paper End Detection
Tray Auto-close Mechanism
Paper Exit and Inverter
Overview
Paper Exit Operation
Inverter Operation
Duplex
Overview
Duplex Mechanism
Interleaving
Electrical Parts
Block Diagram
Board Outline
Machine Ventilation
Overview
Machine Ventilation
Operation Panel
Energy Save
Energy Saver Modes
Setting Items that are Related to Energy Saving
Recovery Time/Reduced Electrical Consumption
Power States of this Machine
Verification of Up Time for each Energy Saving State
Checking the Up time by Device State
Recommendation
Paper Feed Unit PB1080/PB1080TE (Optional)
Overview
Paper Transport Drive
Sensors and Friction Pad
Tray Lifting up Mechanism
Preventing Theft of Paper (Only PB1080TE)
1 Bin Tray BN1030 (Optional)
Overview
Electrical Components
Paper Exit from 1-Bin Tray Unit