• Prepare and check the following check points before you visit the customer site. For details, ask the @Remote key person.

Check points before making @Remote settings

  1. The setting of SP5-816-201 in the mainframe must be "0".
  2. Print the SMC with SP5-990-002 and then check if a device ID2 (SP5-811-003) must be correctly programmed.
    • 6 spaces must be put between the 3-digit prefix and the following 8-digit number (e.g. xxx______xxxxxxxx).
    • ID2 (SP5-811-003) and the serial number (SP5-811-001) must be the same (e.g. ID2: A01______23456789 = serial No. A0123456789)
    • Make sure to shut down and reboot the machine once before printing the SMC. Otherwise, the latest settings may not be collected when the SMC is printed.
  3. The following settings must be correctly programmed.
    • Proxy server IP address (SP5-816-063)
    • Proxy server Port number (SP5-816-064)
    • Proxy User ID (SP5-816-065)
    • Proxy Password (SP5-816-066)
  4. Get a Request Number

Execute the @Remote Settings

  1. Enter the SP mode.
  2. Input the Request number which you have obtained from @Remote Center GUI, and then enter [OK] with SP5-816-202.
  3. Confirm the Request number, and then click [EXECUTE] with SP5-816-203.

  4. Check the confirmation result with SP5-816-204.

    Value

    Meaning

    Solution/ Workaround

    0

    Succeeded

    -

    3

    Communication error (proxy enabled)

    Check the network condition.

    4

    Communication error (proxy disabled)

    Check the network condition.

    5

    Proxy error (authentication error)

    Check Proxy user name and password.

    6

    Communication error

    Check the network condition.

    8

    Other error

    See "SP5816-208 Error Codes" below this.

    9

    Request number confirmation executing

    Processing… Please wait.

    11

    Already registered

    -

    12

    Parameter error

    -

    20

    Dial-up authentication error

    * These errors occur only in the modems that support @Remote.

    21

    Answer tone detection error

    22

    Carrier detection error

    23

    Invalid setting value (modem)

    24

    Low power supply current

    25

    unplugged modem

    26

    Busy line

  5. Make sure that the screen displays the Location Information with SP5-816-205 only when it has been input at the Center GUI.
  6. Click [EXECUTE] to execute the registration with SP5-816-206.

  7. Check the registration result with SP5-816-207.

    Value

    Meaning

    Solution/ Workaround

    0

    Succeeded

    -

    1

    Request number error

    Check the request number again.

    2

    Already registered

    Check the registration status.

    3

    Communication error (proxy enabled)

    Check the network condition.

    4

    Communication error (proxy disabled)

    Check the network condition.

    5

    Proxy error (Authentication error)

    Check Proxy user name and password.

    8

    Other error

    See "SP5-816-208 Error Codes" below this.

    9

    Request number confirmation executing

    Processing… Please wait.

    11

    Already registered

    -

    12

    Parameter error

    -

    20

    Dial-up authentication error

    * These errors occur only in the modems that support @Remote.

    21

    Answer tone detection error

    22

    Carrier detection error

    23

    Invalid setting value (modem)

    24

    Low power supply current

    25

    unplugged modem

    26

    Busy line

  8. Exit the SP mode.

SP5-816-208 Error Codes

Caused by Operation Error, Incorrect Setting

Code

Meaning

Solution/ Workaround

-12002

Inquiry, registration attempted without acquiring Request No.

Obtain a Request Number before attempting the Inquiry or Registration.

-12003

Attempted registration without execution of a confirmation and no previous registration.

Perform Confirmation before attempting the Registration.

-12004

Attempted setting with illegal entries for certification and ID2.

Check ID2 of the mainframe.

-12005

@Remote communication is prohibited. The device has an Embedded RC gate-related problem.

Make sure that "Remote Service" in User Tools is set to "Do not prohibit".

-12006

A confirmation request was made after the confirmation had been already completed.

Execute registration.

-12007

The request number used at registration was different from the one used at confirmation.

Check Request No.

-12008

Update certification failed because mainframe was in use.

Check the mainframe condition. If the mainframe is in use, try again later.

-12009

The ID2 in the NVRAM does not match the ID2 in the individual certification.

Check ID2 of the mainframe.

-12010

The certification area is not initialized.

Initialize the certification area.

Error Caused by Response from GW URL

Code

Meaning

Solution/ Workaround

-2385

Other error

 

-2387

Not supported at the Service Center

 

-2389

Database out of service

 

-2390

Program out of service

 

-2391

Two registrations for the same mainframe

Check the registration condition of the mainframe

-2392

Parameter error

 

-2393

External RCG not managed

 

-2394

Mainframe not managed

 

-2395

Box ID for external RCG is illegal.

 

-2396

Mainframe ID for external RCG is illegal.

 

-2397

Incorrect ID2 format

Check the ID2 of the mainframe.

-2398

Incorrect request number format

Check the Request No.