SC9xx: Others

No.	Type	Details (Symptom, Possible Cause, Troubleshooting Procedures)
SC900-00	D	Electrical total counter error
		The total counter contains data that is not a number.
		NVRAM incorrect type NVRAM defective or corrupted Unexpected error from external source When PRT received signals at SRM, the requested count did not complete.
		Replace the NVRAM.

No.	Type	Details (Symptom, Possible Cause, Troubleshooting Procedures)
SC920-00	B	Printer application error (no response within determined time in Printing)
SC920-01	B	Printer application error (Timeout during Printing)
SC920-02	B	Printer error 1 (WORK memory not acquired)
SC920-03	B	Printer application error (Filter process not started)
SC920-04	B	Printer error 1 (Filter processing ended abnormally)
		When an error is detected in the application, which makes continued operation impossible.
		Software bug Unexpected hardware configuration (such as insufficient memory)
		Cycle the main power off and on. Increase the memory storage capacity.

No.	Type	Details (Symptom, Possible Cause, Troubleshooting Procedures)
SC921-00	B	Printer application error (Resident font not found)
		Resident font was not found at printer startup.
		Preinstalled font files not found.
		Cycle the main power off and on.

No.	Type	Details (Symptom, Possible Cause, Troubleshooting Procedures)
SC925-00	B	NetFile function error
SC925-01	B	NetFile function error
		The NetFile file management on the HDD cannot be used, or a NetFile management file is corrupted and operation cannot continue. The HDDs are defective and they cannot be debugged or partitioned, so the Scan Router functions (delivery of received faxes, document capture, etc.), Web services, and other network functions cannot be used. HDD status codes are displayed below the SC code:
		HDD defective Power loss while data was writing to HDD Software bug
		See the table and the procedure below.

Here is a list of HDD status codes:

Display	Meaning
(-1)	HDD not connected
(-2)	HDD not ready
(-3)	No label
(-4)	Partition type incorrect
(-5)	Error returned during label read or check
(-6)	Error returned during label read or check
(-7)	“filesystem” repair failed
(-8)	“filesystem” mount failed
(-9)	Drive does not answer command
(-10)	Internal kernel error
(-11)	Size of drive is too small
(-12)	Specified partition does not exist
(-13)	Device file does not exist

Recovery from SC 925

Procedure 1

If the machine shows SC codes for HDD errors (SC860 to SC865) with SC 925, do the recovery procedures for SC860 to SC865.

Procedure 2

If the machine does not show one of the five HDD errors (SC860 to SC865), cycle the main power OFF/ON.
If this is not the solution for the problem, then initialize the NetFile partition on the HDD with SP5-832-11 (HDD Formatting - Ridoc I/F).
NetFiles: These are jobs printed from the document server using a PC and DeskTopBinder. Before you initialize the NetFile partition on the HDD, tell the customer:
- Received faxes on the delivery server will be erased
- All captured documents will be erased
- Desk Top Binder/Print Job Manager/Desk Top Editor job history will be erased
- Documents on the document server, and scanned documents, will not be erased.
- The first time that the network gets access to the machine, the management information must be configured again (this will use a lot of time).
Before you initialize the Netfile partition with SP5-832-11, do these steps:
In the User Tools mode, do Document Management> Batch Delete Transfer Documents.
Do SP5-832-11, and cycle the main power OFF/ON.

Procedure 3

If “Procedure 2” is not the solution for the problem, do SP5-832-001 (HDD Formatting - All)
Cycle the machine off/on.
- SP5-832-001 erases all document and address book data on the hard disks. Consult with the customer before you do this SP code.

Procedure 4

No.	Type	Details (Symptom, Possible Cause, Troubleshooting Procedures)
SC940-50	C	Optional counter interface unit error
		Setting of the optional counter interface is ON, and register values, of the set detection signal of the optional counter interface unit, is "1" 3 times in a row.
		Driver's error of the optional counter interface
		Cycle the main power OFF/ON. If the problem cannot be solved, replace the BiCU.

No.	Type	Details (Symptom, Possible Cause, Troubleshooting Procedures)
SC990-00	D	Software operation error
		Software attempted an unexpected operation.
		Parameter error Internal parameter error Insufficient work memory Operation error caused by abnormalities that are normally undetectable.
		Cycle the main power OFF/ON. Reinstall the software of the controller and BiCU.

No.	Type	Details (Symptom, Possible Cause, Troubleshooting Procedures)
SC991-00	C	Recoverable software operation error
		Software attempted an unexpected operation. SC991 covers recoverable errors as opposed to SC990.
		Parameter error Internal parameter error Insufficient work memory Operation error caused by abnormalities that are normally undetectable.
		Logging only

No.	Type	Details (Symptom, Possible Cause, Troubleshooting Procedures)
SC992-00	D	Undefined SC issued
		An SC, that is not controlled by the system, occurred.
		An SC for the previous model was used mistakenly, etc. Basically a software bug.
		Cycle the main power OFF/ON.

No.	Type	Details (Symptom, Possible Cause, Troubleshooting Procedures)
SC994-00	C	Application item error
		The numbers of executed application items on the operation panel reach the maximum limit for the operation panel structure.
		Too many executed application items
		Logging only

No.	Type	Details (Symptom, Possible Cause, Troubleshooting Procedures)
SC997-00	D	Application function selection error
		The application has not responded to the set command created by SCS within a certain period of time. The application selected ended abnormally.
		Software bug
		Check whether an option required by the application (RAM, DIMM, board) is installed properly. Check whether downloaded applications are correctly configured. (Take necessary countermeasures specific to the application in which the error occurs. In some applications, the logs can be taken from the monitor. If this option is available, analyze the logs.)

No.	Type	Details (Symptom, Possible Cause, Troubleshooting Procedures)
SC998-00	D	Application start error
		After power on, no application program is registered to the system within a predetermined period of time. (no application starts or ends normally.) Even if they are started, all applications have become unable to be rendered due to an unknown defect.
		Software bug An option required by the application (RAM, DIMM, board) is not installed properly
		Turn the main power switch off and on. Check whether an option required by the application (RAM, DIMM, board) is installed properly. Check whether downloaded applications are correctly configured. Replace the Controller Board.