SP C360DNw, SP C360SFNw, SP C360SNw, SP C361SFNw
Troubleshooting
Electrical Component Defects
Controller Board
Printer Models
[A]: Surface
[B]: Reverse side
IC No.
Type of Device
IC1
SoC
IC137
DRAM
IC138
DRAM
ICS18
NVRAM
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Read This First
Symbols, Abbreviations and Trademarks
Symbols, Abbreviations
Trademarks
Product Information
Machine Codes and Peripherals Configuration
Machine Names
List of Options
Consumables
Diagram
Specifications
Installation
Installation Requirements
Environment
Machine Level
Machine Space Requirements
Power Requirements
Main Machine Installation
Main Machine Installation
Moving the Machine
Transporting the Machine
Machine Data Encryption
Overview
Setting Procedure
Data That is Encrypted
Notes for Encrypting Data on the Machine
Enabling the Encryption Settings
MF Models
Printer Model
Backing Up the Encryption Key
MF Models
Printer Model
Recovery Procedure
Restoring the Encryption Key
MF Models
Printer Model
Forced Start Up with No Encryption Key
MF Models
Printer Model
Option Installation
Paper Feed Unit TK1230 (M407)
Paper Feed Unit TK1240 (M408)
NFC Card Reader Type P14 (M531)
Handset HS1010 (M448)
Preventive Maintenance
Requests for Daily Care and Maintenance to Customers
Preventive Maintenance Tables
Image Quality Standards
Paper Transfer Quality Standards
Replacement and Adjustment
General Cautions
Notes on the Main Power Switch
Characteristics of the Push Switch (DC Switch)
Shutdown Method
Forced Shutdown
Special Tools
SMC Report (Factory Settings) Storage
Exterior Covers
Rear Cover
Printer Model
MF Models
Paper Exit Cover (with Operation Panel)
Printer Model
MF Models
Right Cover
Left Cover
Front Cover Unit
Upper Cover
Printer Model
MF Models
Reinstalling the Upper Cover
Scanner/DF Assembly (Only for MF Models)
LED Optics
LED Head
Toner End Sensor
Discharge Lamp
PCDU
PCDU
PCDU Cover (Right)
Image Transfer
Image Transfer Belt Unit
After Installing a New Image Transfer Belt Unit
Image Transfer Belt Cleaning Unit
Transfer Roller
After Installing a New Transfer Roller
Drive Unit
Transfer/Transport Motor
Fusing Motor
Drum Motor: K
Drum Motor: CMY
Duplex Inverter Solenoid
Toner Supply Solenoid
Paper Feed Clutch, ITB Contact Clutch and Drive Gears
Registration Clutch
Toner Supply Clutch
Bypass Feed Clutch
Duplex Intermediate Clutch
Duplex Paper Exit Clutch
Bypass Bottom Plate Clutch
Fusing
Fusing Unit
Thermistor
Thermostat
Fusing Belt Unit
Fusing Lamp
Thermopile (with Bracket)
Paper Feed
Paper Feed Roller
Friction Pad
Bypass Tray Unit
Bypass Feed Roller
Bypass Friction Pad
Paper Size Switch
Paper End Sensor
Bypass Paper End Sensor
Bypass Bottom Plate Home Position Sensor
Paper Transport
Fusing Entrance Sensor
Duplex Sensor
Registration Sensor
Paper Exit Sensor
Paper Exit Full Sensor
Registration Roller (Drive)
Registration Roller (Driven)
Paper Exit/Reverse Roller
Duplex Entrance Roller
Duplex Intermediate Roller
Duplex Exit Roller
Waste Toner
Waste Toner Bottle
Waste Toner Bottle Set Switch
Waste Toner Bottle Full Sensor
Waste Toner Duct
Electrical Components
ID Chip Relay Board
Temperature & Humidity Sensor
Engine Board
Printer Model
MF Models
When Installing the New Engine Board
Controller Board
Printer Model
MF Models
PSU
High Voltage Power Supply Board
When Installing the New High Voltage Power Supply Board
PCDU Sensor Board
TM (ID) Sensor
Before TM (ID) Sensor Replacement
Replacement
Adjustment after the TM (ID) Sensor Replacement
USB Board (Only for Printer Model)
Operation Panel
Printer Model (Operation Panel, Relay Board, NFC Board)
MF Models (Relay Board, NFC Board)
Fusing Fan Motor
Cooling Fan Motor
Reinstalling the Cooling Fan Motor
PSU Fan Motor
Interlock Switch
NVRAM, EEPROM
NVRAM on the Controller
EEPROM on the Engine Board
Micro SD Card (Only for SP C361SFNw)
Speaker (Only for Printer Model)
Wireless LAN Board (Only for MF Models)
FFCs on the DF Unit and the Scanner Unit
Common Procedure
Removing the FFC on the DF Unit
Removing the FFC on the Scanner Unit
SPDF (Only for MF Models)
Document Feeder
When Installing the Document Feeder
CIS in the Document Feeder (Original Rear Side CIS)
When Installing the Original Rear Side CIS
AGC Adjustment for the Original Rear Side CIS
DF Front Cover
DF Rear Cover
Original Tray
Top Cover
Original Feed Unit
DF Friction Pad
Sensors
DF Feed Sensor
Original Set Sensor
ID Card Set Sensor
Registration Sensor
Top Cover Set Sensor
DF Drive Motor
DF Relay Board
Parts That Must Not Be Removed
Scanner (Only for MF Models)
Scanner Unit
Scanner Front Cover
CIS in the Scanner (Original Front Side CIS)
Scanner Top Cover (Left Scale, Top Scale, Exposure Glass, Sheet-through Glass)
Notes on Attaching the Scanner Top Cover
Scanner HP Sensor, DF Scanning Position Sensor
DF Set Sensor
Scanner Drive Motor
System Maintenance
Service Program Mode
SP Tables
Enabling and Disabling Service Program Mode
Entering SP Mode
Exiting SP Mode
Types of SP Modes
For MF Models
For Printer Model
Service Mode Lock/Unlock
Firmware Update (SD Card)
Updating Firmware
Preparation
Updating Procedure (Printer Model)
Updating Procedure (MF Models)
Error Screens during Updating
Firmware Update (Remote Firmware Update)
RFU Performable Condition
Firmware Update (Smart Firmware Update) (Only for MF Models)
Overview
Immediate Update
Update at the Next Visit (Reserve)
How to Set the Machine to Download Firmware Later (Reserve)
How to Check if the Firmware Downloaded with Reserve
How to Install Firmware Downloaded with Reserve
Update via SD Card
Firmware Update (Auto Remote Firmware Update) (Only for MF Models)
Overview
Downloading and Updating Process
Downloads the Latest Package
Judgement of ARFU
Update Process
Checking the ARFU Result
Checking the Result Using the Log Data
Related SPs
Address Book Upload/Download (Only for MF Models)
Information List
Download
Upload
Uploading/Downloading NVRAM Data
Uploading Content of NVRAM to an SD Card
Downloading an SD Card to NVRAM
Capturing the Device Logs
Overview
Security of the Operation Log
Storing the Device Logs on an SD Card
Retrieving the Device Logs via Operation Panel
Procedure for Retrieving the Device Log with Another SD Card (for MF Models)
Retrieving the Device Logs via Web Image Monitor
SMC List Card Save Function
Overview
Procedure
File Names of the Saved SMC Lists
Error Messages
SP Data Import/Export
Data That Can Be Imported and Exported
Exporting Device Information
Importing Device Information
Possible Solutions for Import/Export Problems
Card Save Function
Overview
Procedure (for MF Models)
Procedure (for the Printer Model)
Error Messages
Troubleshooting
Self-Diagnostic Mode
Self-Diagnostic Mode at Power On
Service Call Conditions
SC100 (Scanning)
SC200 (LED Optics)
SC300 (Image Processing – 1)
SC400 (Image Processing – 2)
SC500 (Paper Feed and Fusing)
SC600 (Device Communication)
SC700 (Peripherals)
SC800 (Controller)
SC900 (Others)
Jam Detection
Sensor Position
Jam History
Jam Codes
Electrical Component Defects
Engine Board
Controller Board
MF Models
Printer Models
Image Quality
Overview
Checking a Sample Printout
Printer Driver Setting for Printing a Sample
Mottling/Uneven Transfer
Problem
Cause
Solution
Reference (Transfer Voltage Control Specifications)
Paper Size Classification
Paper Size Classification: S1
Paper Size Classification: S2
Paper Size Classification: S3
Adjust the Change of Color
Problem
Cause
Solution
Setting Gradation Correction Values
When SC491-01 Is Displayed
Summary
Examining Components
Examining the HVP
Examining the ITB Unit
Examining the Transfer Roller Unit
When SC365/SC332 Is Displayed
SC365
Cause
Solution
SC332
Problem
Cause
Solution
Checking Toner Supply to PCDU
Other Problems
Blown Fuse Conditions
Fuses on the Engine Board
Fuses on the Controller Board
MF Models
Printer Models
PSU Fuses
Detailed Descriptions
Guidance for Those Who Are Familiar with Predecessor Products
Overview
MF Models
Printer Model
Differences between Each Model
Differences between GW+ and sGW
Saving Destination Changes and Micro SD Cards
Specifications of the Micro SD Card
Stacking Properties of the Exit Tray
Product Overview
Component Layout
Engine (MF Models)
Engine (Printer Model)
SPDF and Scanner
Paper Path
Original Transport Path
Drive Layout
Engine
SPDF and Scanner
Electrical Components
MF Models (1)
MF Models (2)
Printer Model (1)
Printer Model (2)
SPDF
Overview
Type/Construction
Original Drive Mechanism
Original Set Detection Mechanism
Original Size Detection
Registration
Straight-Through Path
Original Transport Mechanism (Document Feeder)
Original Transport Mechanism (ID Card Feeder)
Scanner and DF Opening Method
New SPs
Scanner
Overview
Type/Construction
Scanner Carriage Drive
Light Source
Scanning Position
Improved Tolerance to Black Lines When Paper Passes through DF
New SPs
LED Unit
General Descriptions
LED Head Components
Mechanisms
Writing Method
LED Head
Toner Cartridge, PCDU (Photo Conductor Development Unit)
Overview
Toner Cartridge
PCDU
Mechanism
Toner Cartridge
PCDU
Image Transfer
Overview
Image Transfer Belt Unit
Drive and Transfer Belt Roller Bias
Transfer Belt Contact
New ITB Unit Detection
Image Transfer Belt Cleaning
Overview
Transfer Roller
Overview
Drive
Power
Separation and Transport
Paper Transfer Roller Cleaning
Fusing
General Description
QSU (Quick Start Up) Fusing Method
Drive Mechanism
Thermal Control Mechanism
Paper Feed
Overview
Paper Feed
Mechanism
Paper Feeding
Paper Volume Detection
Adjustable Cassette
Paper Size Detection
Paper Feed Tray Bottom Plate Lift Mechanism
Bypass Tray Paper Feed
Bypass Feed Tray Automatic Lifting System
Bypass Paper Set Detection / End Detection
End Fence and Side Fences
Paper Transport
Overview
Mechanism
Duplex
Paper Exit
Operation of the Paper Exit/Duplex in Duplex Printing
Duplex Productivity
Waste Toner
Overview
Mechanism
Waste Toner Bottle Set Detection
Waste Toner Bottle Near Full/ Full Detection
Number of Sheets That Can Be Printed after Indicating Near Full (Reference Value)
Electrical Components
Block Diagram
Board Functions
Notes on Data Storage Devices
Where the Data Is Stored
Moving the Data in the Case of a Problem
Process Control
Overview
Process Control
MUSIC (Mirror Unit for Skew and Interval Correction)
IBACC
Process Control Self-check
IBACC (Execution Method)
Sensor Configuration
Energy Save
Energy Saver Modes
Sleep Mode Setting
Fusing Off Mode
Return to Stand-by Mode
Recommendation
Energy Save Effectiveness