After turning the power off, remove the SD card for storing the device log from the service slot and then retrieve the log.

In MF models, in addition to the method mentioned above, you can copy the device logs stored on the SD card in the service slot by inserting another SD card into the SD card slot on the operation panel. For details, see Procedure for Retrieving the Device Log with Another SD Card (for MF Models).

  • Analysis of the device log is effective for problems caused by the software. Analysis of the device log is not valid for the selection of defective parts or problems caused by hardware.
  • In SP C361SFNw, the micro SD card on the controller board cannot be used for retrieving the device log.