SC No.

Pattern

Details (Symptom, Possible Cause, Troubleshooting Procedures)

SC900-00

D

Electrical total counter error

The total counter contains data that is not a number.

  • NVRAM incorrect type
  • NVRAM defective or corrupted
  • Unexpected error from external source
  • When PRT received signals at SRM, the requested count did not complete.

Replace the NVRAM.

SC No.

Pattern

Details (Symptom, Possible Cause, Troubleshooting Procedures)

SC920-02

B

Printer Error 1 (WORK memory not acquired)

SC920-04

B

Printer Error 1 (Filter processing ended abnormally)

  

When an error is detected in the application, which makes continued operation impossible.

  • Software bug
  • Unexpected hardware configuration (such as insufficient memory)

Turn the main power off/on.

SC No.

Pattern

Details (Symptom, Possible Cause, Troubleshooting Procedures)

SC921-00

B

Printer application error (Resident font not found)

Resident font was not found at printer startup.

Preinstalled font files not found.

Turn the main power off/on.

SC No.

Pattern

Details (Symptom, Possible Cause, Troubleshooting Procedures)

SC990-00

D

Software operation error

Software attempted an unexpected operation.

  • Abnormal variable
  • Internal parameter error
  • Insufficient work memory
  • Hardware error not detected by SC
  • Turn the main power off/on.
  • Reinstall the software of the controller and BICU board.

SC No.

Pattern

Details (Symptom, Possible Cause, Troubleshooting Procedures)

SC991-00

C

Recoverable software operation error

The software performed an unexpected function and the program cannot continue. Recovery processing allows the program to continue.

  • Abnormal variable
  • Internal parameter error
  • Insufficient work memory
  • Hardware error not detected by SC

Logging only

In order to get more details about SC991:

Execute SP5-990 (SP Print Mode) or SP7-403 (SC History) to read the history of the 10 most recent logged errors.

SC No.

Pattern

Details (Symptom, Possible Cause, Troubleshooting Procedures)

SC992-00

D

Undefined Error (No SC Code)

An error not controlled by the system occurred (the error does not come under any other SC code).

  • Software defective
  • Incorrect SC code from previous machine

Turn the main power off/on.

SC No.

Pattern

Details (Symptom, Possible Cause, Troubleshooting Procedures)

SC994-00

C

Application Item Error

The numbers of executed application items on the operation panel reach the maximum limit for the operation panel structure.

Too many executed application items

Logging only

SC No.

Pattern

Details (Symptom, Possible Cause, Troubleshooting Procedures)

SC995-01

D

CPM setting error 1

Comparison of machine serial number (11 digits) and machine identification code.

Details:

  • Machine serial number cannot be identified because of BICU replacement or malfunctioning.
  • Machine serial number cannot be identified because of NV-RAM replacement

Machine serial number (11 digits) or machine identification code does not match.

  • Enter the machine serial number using SP5-811, and then turn the power on/off.
  • Attach the NV-RAM that was installed previously.

SC No.

Pattern

Details (Symptom, Possible Cause, Troubleshooting Procedures)

SC995-02

D

CPM setting error 2

Comparison of machine serial number (11 digits) and machine identification code.

Details:

Machine serial number cannot be identified because of NV-RAM replacement or malfunctioning.

Machine serial number (11 digits) or machine identification code does not match.

  • Attach the NV-RAM that was installed previously.
  • Download data on the NV-RAM using SP5-825.

SC No.

Pattern

Details (Symptom, Possible Cause, Troubleshooting Procedures)

SC995-03

D

CPM setting error 3

Comparison of machine serial number (11 digits) and machine identification code.

Details:

Unable to recognize machine identification code because the controller was replaced incorrectly or is malfunctioning.

Machine serial number (11 digits) or machine identification code does not match.

Replace it with a specified controller.

SC No.

Pattern

Details (Symptom, Possible Cause, Troubleshooting Procedures)

SC995-04

D

CPM setting error 4

Comparison of machine serial number (11 digits) and machine identification code.

Machine serial number (11 digits) or machine identification code does not match.

Return the parts to the original configuration, and then replace them according to the manual.

SC No.

Pattern

Details (Symptom, Possible Cause, Troubleshooting Procedures)

SC997-00

D

Application function selection error

The application selected by the operation panel key operated abnormally (No response, abnormal ending).

Software bug (mainly the application)

  • Check the optional RAM, DIMM, boards required by the application program.
  • Check if the combination of downloaded programs are correct.

SC No.

Pattern

Details (Symptom, Possible Cause, Troubleshooting Procedures)

SC998-00

D

Application start error

  • No application was registered to system within a specified time after the main power was turned on.
    (No application starts/All applications have been terminated abnormally)
  • Application started but cannot be drawn now for some reason.
  • Software bug (mainly the application)
  • The optional RAM, DIMM, boards required by the application program. Are not installed correctly.
  • Turn the main power off/on.
  • Check the optional RAM, DIMM, boards
  • Check the combination of programs
  • Replace the controller board.