SC NO.

Pattern

Details (Symptom, Possible Cause, Troubleshooting Procedures)

SC101-01

 

D

CIS Error: Front Side

The peak white level is less than the prescribed value.

  • CIS is defective.
  • MPU is defective.
  • Power/signal harness is defective.
  • Scanner unit condensation

  • CIS is not set properly, or is dirty.

  • The white plate is not set properly, or is dirty.

Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.

  1. Clean the white guide plate.
  2. Reset/clean the CIS and white plate in the scanner.
  3. Replace the units in the following order:
    • Original front side CIS
    • Engine board
    • PSU/Signal harness

SC NO.

Pattern

Details (Symptom, Possible Cause, Troubleshooting Procedures)

SC102-00

D

LED Illumination Adjustment Error: Front  Side
The white level peak reached the prescribed threshold when the white plate was scanned after a specified number of adjustments.
  • CIS is defective.
  • MPU is defective.
  • Power/signal harness is defective.
  • Scanner unit condensation
  • CIS is not set properly, or is dirty.
  • The white plate is not set properly, or is dirty.

Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.

  1. Clean the white guide plate.
  2. Reset/clean the CIS and white plate in the scanner.
  3. Replace the units in the following order:
    • Original front side CIS
    • Controller board
    • PSU/Signal harness

SC NO.

Pattern

Details (Symptom, Possible Cause, Troubleshooting Procedures)

SC111-01

D

CIS Error: Rear Side
The peak white level is less than the prescribed value.
  • CIS is defective.
  • MPU is defective.
  • Power/signal harness is defective.
  • Scanner unit condensation
  • CIS is not set properly, or is dirty.
  • The white plate is not set properly, or is dirty.

Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.

  1. Reset/clean the CIS and white plate in the document feeder.
  2. Replace the units in the following order:
    • Original rear side CIS
    • Engine board
    • PSU/Signal harness

SC NO.

Pattern

Details (Symptom, Possible Cause, Troubleshooting Procedures)

SC112-00

D

LED Illumination Adjustment Error: Rear Side
The white level peak reached the prescribed threshold when the white plate was scanned after a specified number of adjustments.
  • CIS is defective.
  • MPU is defective.
  • Power/signal harness is defective.
  • Scanner unit condensation
  • CIS is not set properly, or is dirty.
  • The white plate is not set properly, or is dirty.

Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.

  1. Reset/clean the CIS and white plate in the document feeder.
  2. Replace the units in the following order:
    • Original rear side CIS
    • Controller board
    • PSU/Signal harness

SC NO.

Pattern

Details (Symptom, Possible Cause, Troubleshooting Procedures)

SC120-00

D

Scanner HP Error 1

The scanner HP sensor does not detect the scanner leaving the home position (sensor does not go OFF).
  • MPU is defective.
  • Power/signal harness is defective.
  • Scanner unit condensation
  • CIS is not set properly, or is dirty.
  • The white plate is not set properly, or is dirty.

Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.

  1. Check if there is any foreign object on surface of the scanner HP sensor, or the DF position scanning sensor.
  2. Reconnect the harnesses of the scanner HP sensor, or the DF position scanning sensor.
  3. Replace the scanner HP sensor, or the DF position scanning sensor.

Since it cannot be determined which one is defective from the SC, execute the Input check (SP 5-803-202 DF position scanning sensor) to check the state of the sensor.

SC NO.

Pattern

Details (Symptom, Possible Cause, Troubleshooting Procedures)

SC121-00

D

Scanner HP Error 2

The scanner HP sensor does not detect the scanner leaving the home position (sensor does not go ON).

  • MPU is defective.
  • Power/signal harness is defective.
  • Scanner unit condensation
  • CIS is not set properly, or is dirty.
  • The white plate is not set properly, or is dirty.

Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.

  1. Check if there is any foreign object on surface of the scanner HP sensor, or the DF position scanning sensor.
  2. Reconnect the harnesses of the scanner HP sensor, or the DF position scanning sensor.
  3. Replace the scanner HP sensor, or the DF position scanning sensor.

Since it cannot be determined which one is defective from the SC, execute the Input check (SP 5-803-202 DF position scanning sensor) to check the state of the sensor.

SC No.

Pattern

Details (Symptom, Possible Cause, Troubleshooting Procedures)

SC122-00

D

DF Scanning Position Error 1

The DF scanning position sensor does not detect the scanner leaving the home position (sensor does not go OFF).
  • MPU is defective.
  • Power/signal harness is defective.
  • Scanner unit condensation
  • CIS is not set properly, or is dirty.
  • The white plate is not set properly, or is dirty.

Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.

  1. Check if there is any foreign object on surface of the scanner HP sensor, or the DF position scanning sensor.
  2. Reconnect the harnesses of the scanner HP sensor, or the DF position scanning sensor.
  3. Replace the scanner HP sensor, or the DF position scanning sensor.

Since it cannot be determined which one is defective from the SC, execute the Input check (SP 5-803-202 DF position scanning sensor) to check the state of the sensor.

SC No.

Pattern

Details (Symptom, Possible Cause, Troubleshooting Procedures)

SC123-00

D

DF Scanning Position Error 2

The DF scanning position sensor does not detect the scanner leaving the home position (sensor does not go OFF).

  • MPU is defective.
  • Power/signal harness is defective.
  • Scanner unit condensation
  • CIS is not set properly, or is dirty.
  • The white plate is not set properly, or is dirty.

Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.

  1. Check if there is any foreign object on surface of the scanner HP sensor, or the DF position scanning sensor.
  2. Reconnect the harnesses of the scanner HP sensor, or the DF position scanning sensor.
  3. Replace the scanner HP sensor, or the DF position scanning sensor.

Since it cannot be determined which one is defective from the SC, execute the Input check (SP 5-803-202 DF position scanning sensor) to check the state of the sensor.

SC No.

Pattern

Details (Symptom, Possible Cause, Troubleshooting Procedures)

SC141-00

D

Black Level Correction Error: Front Side

The automatic adjustment has failed to correct the black level to the permissible range.

  • CIS is defective.
  • MPU is defective.
  • Power/signal harness is defective.
  1. Clean/reset the connector.
  2. Replace the units in the following order:
    • CIS
    • Engine board
    • PSU/Signal harness

SC No.

Pattern

Details (Symptom, Possible Cause, Troubleshooting Procedures)

SC142-00

D

White Level Correction Error: Front Side

The automatic adjustment has failed to correct the white level to the permissible range.

  • CIS is defective.
  • MPU is defective.
  • Power/signal harness is defective.
  • Scanner unit condensation
  • CIS is not set properly, or is dirty.
  • The white plate is not set properly, or is dirty.
  1. Clean/reset the CIS and white plate.
  2. Replace the units in the following order:
    • CIS
    • Engine board
    • PSU/Signal harness

SC No.

Pattern

Details (Symptom, Possible Cause, Troubleshooting Procedures)

SC144-00

D

Scanner Communication Error: Front Side

Cannot correctly establish communication with the MPU(SoC-AFE)

  • Communication error with MPU (SoC-AFE)
  • PSU is defective.

Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.

  1. Clean/reset the connector.
  2. Replace the units in the following order:
    • Engine board
    • PSU/Signal harness

SC No.

Pattern

Details (Symptom, Possible Cause, Troubleshooting Procedures)

SC151-00

D

Black Level Correction Error: Rear Side

The automatic adjustment has failed to correct the black level (rear side) to the permissible range.

  • CIS is defective.
  • MPU is defective.
  • Power/signal harness is defective.

Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.

  1. Clean/reset the connector.
  2. Replace the units in the following order:
    • CIS
    • Engine board
    • PSU/Signal harness

SC No.

Pattern

Details (Symptom, Possible Cause, Troubleshooting Procedures)

SC152-00

D

White Level Correction Error: Rear Side

The automatic adjustment has failed to correct the white level (rear side) to the permissible range.

  • CIS is defective.
  • MPU is defective.
  • Power/signal harness is defective.
  • Scanner unit condensation
  • CIS is not set properly, or is dirty.
  • The white plate is not set properly, or is dirty.

Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.

  1. Clean/reset the CIS and white plate.
  2. Replace the units in the following order:
    • CIS
    • Engine board
    • PSU/Signal harness

SC No.

Pattern

Details (Symptom, Possible Cause, Troubleshooting Procedures)

SC154-00

D

Scanner Communication Error: Rear Side

Cannot correctly establish communication with the MPU (SoC-AFE)

  • Communication error with MPU (SoC-AFE)
  • PSU is defective.

Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.

  1. Clean/reset the connector.
  2. Replace the units in the following order:
    • Engine board
    • PSU/Signal harness

SC NO.

Pattern

Details (Symptom, Possible Cause, Troubleshooting Procedures)

195-00

D

S/N input error

Compare the product ID code of the product S/N (11 digits).

The product ID code of the product S/N (11 digits) does not match.

  1. Update the machine engine/controller firmware to the latest version.
  2. Re-enter the product S/N.