SP C361SFNw only:

After replacing the NVRAM, the micro SD card is formatted when you turn the power on.

Before replacing the NVRAM, check the following table for the data in the micro SD card.

DataData migration
Browser setting valueOK, only if the browser setting value has been downloaded by the end user with WIM.
Storage for SDK

Cannot be moved.

This case is the same as a broken hard disk on a GW+ model.

For information about the data in the micro SD and what to do with it, consult the software supplier in advance.

 

  1. Make sure that you have the SMC report (factory settings). This report comes with the machine.
  2. Insert an SD card in the service slot.
  3. Plug in the power cord, and then turn on the main power switch.
  4. Start the SP mode.
  5. Use SP5-990 to print out the SMC reports (“SP Mode Data” and “Logging Data”) if possible.
  6. Use SP5-824-001 to upload the NVRAM data if possible.
  7. Turn off the main power switch and unplug the power cord.

  8. Replace the NVRAM on the controller and reassemble the machine (Controller Board).

  9. Plug in the power cord.

  10. Turn on the main power switch.

    • When you do this, SC995-02 (Defective NVRAM) will be displayed. However, DO NOT turn off the main power switch. Continue with this procedure.

  11. If the data in the NVRAM to be replaced is encrypted, a message prompting you to execute restoration appears.
    If this happens, clear the NVRAM according to whichever of the two cases below is applicable.
    If the data in the NVRAM to be replaced is not encrypted, this procedure is not required.
    • If the encryption key kept by the customer is available:
      Use the encryption key to prepare an SD card for restoration, and then execute restoration.
      (Example: If a controller board with encrypted data malfunctions, replace it with a new controller board, and then use the SD card for restoration to restore the data in the NVRAM and microSD card.)
      For details, see Restoring the Encryption Key.
    • If the encryption key kept by the customer has been lost:
      Get an SD card ready for canceling data encryption, and then execute forced start-up without an encryption key.
      For details, see Forced Start Up with No Encryption Key.
  12. Start the SP mode.
  13. Use SP5-825-001 to download the NVRAM data if possible.
  14. Make these contract-related settings:
    • Counter Method (SP5-045)
    • Meter-click Charge Mode ( Set the following SPs to "0":  SP5-930, 5-083 and Printer SP1-007)
    • Telephone Number Setting > Fax Telephone Number (SP5-812-002) if the meter charge mode (SP5-930-001) is “ON” (enabled)
    • Counter Size Setting (SP5-104)
  15. Turn off the main power switch, and then remove the SD card from the lower slot.
  16. Turn on the main power switch.

  17. Output the SMC data ("ALL") using SP5-990-001, and make sure that it matches the SMC data you printed out in step 5 above (except for the value of the total counter).

    • The value of the total counter is reset to “0” when the NVRAM is replaced.

  18. Do the process control self-check (SP3-011-001).

    • Do the following if SP5-824-001 (NVRAM Data Upload) and SP5-825-001 (NVRAM Data Download) cannot be performed for some reason.
    • Manually enter all data on the SMC report (factory settings).