SC800 (Controller)

SC816-00

[0x0000]

Energy save I/O subsystem error

SC816-01

D

Subsystem error

SC816-02

D

Sysarch (LPUX_GET_PORT_INFO) error

SC816-03

D

Transition to STR was denied.

SC816-04

D

Interrupt in kernel communication driver

SC816-05, 6

D

Preparation for transition to STR failed.

SC816-07

D

Sysarch (LPUX_GET_PORT_INFO) error

SC816-08

D

Sysarch (LPUX_ENGINE_TIMERCTRL) error

SC816-09

D

Sysarch (LPUX_RETURN_FACTOR_STR) error

SC816-10 to 12

D

Sysarch (LPUX_GET_PORT_INFO) error

SC816-13

D

open() error

SC816-14

D

Memory address error

SC816-15 to 18

D

open() error

SC816-19

D

Double open() error

SC816-20

D

open() error

SC816-22

D

Parameter error

SC816-23, 24

D

read() error

SC816-25

D

write () error

SC816-26 to 28

D

write() communication retry error

SC816-29, 30

D

read() communication retry error

SC816-35

D

read() error

SC816-36 to 96

D

Subsystem error

Energy save I/O subsystem detected some abnormality.

• Energy save I/O subsystem defective
• Energy save I/O subsystem detected a controller board error (non-response).
• Error was detected during preparation for transition to STR.

• Turn the main power off/on.
• Replace the controller board.

SC840-00

D

EEPROM access error

• During the I/O processing, a reading error occurred. The 3rd reading failure causes this SC code.
• During the I/O processing, a writing error occurred.

• Defective EEPROM

-

SC841-00

D

EEPROM read data error

Mirrored data of the EEPROM is different from the original data in EEPROM.

Data in the EEPROM is overwritten for some reason.

-

SC842-00

C

Nand-Flash updating verification error

SCS write error (verify error) occurred at the Nand-Flash module when remote ROM or main ROM was updated.

Nand-Flash defective

Turn the main power off/on.

SC842-50

C

Number of Nand-Flash defective block exceeded

At startup, or when recovery from energy saving, the Nand-Flash (eMMC) status was read and the number of defective blocks exceeded the threshold.

-

1. Turn the main power off/on.
2. If the problem persists, replace the controller board.

SC842-51

C

Number of Nand-Flash block deletions exceeded

At startup, or when recovery from energy saving, the Nand-Flash (eMMC) status was read and the number of defective blocks exceeded the threshold.

-

1.      Turn the main power off/on.
2.      If the problem persists, replace the controller board.
  

SC842-52

The data written to the Nand-Flash (eMMC) cannot be read due to bad sectors.

-

1. Turn the main power off/on.
2. If the problem persists, replace the controller board.

SC842-53

D

Nand-Flash CRC error

CRC error occurs during NandFlash (eMMC) operation.

-

1. Turn the main power off/on.
2. If the problem persists, replace the controller board.

SC842-54

D

Nand-Flash CRC error

During Nand-Flash (eMMC) operation, an access error other than for SC842-52 and SC842-53 is detected.

-

1. Turn the main power off/on.
2. If the problem persists, replace the controller board.

SC845

Hardware Error Detected when doing an automatic firmware update

SC845-01

D

Engine Board

SC845-02

D

Controller Board

SC845-03

D

Operation Panel (Normal)

SC845-04

D

Operation Panel (Smart Panel)

When updating the firmware automatically (ARFU), the firmware cannot be read or written normally, and the firmware update cannot be completed even after 3 retries.

Hardware abnormality of the controller board

Replace the controller board.

SC845

Hardware Error Detected when the automatic firmware update

Network error, DIMM error (For the MF models only)

Unzipping the firmware package file downloaded via the ARFU, the application site, or the SFU failed.

• There is a problem in the customer network.
• DIMM board is defective.
• Firmware package file is broken.

• There is a possibility of recovery by trying once again.
• If the problem persists, replace the DIMM.

SC860-50

Storage startup error at main power on (Only for the machine which has the storage device installed)

An access error occurred at power-on, or no storage device connection.

• The data written to the storage device cannot be read normally.
• The storage device is not connected securely.

1. Turn the main power off/on.
2. If the problem persists, replace the storage device.

Number of Nand-Flash defective block exceeded (Only for the machine which has the storage device installed)

At startup, or when recovery from energy saving, the Nand-Flash status was read and the number of defective blocks exceeded the threshold.

Number of defective blocks exceeded threshold for Nand-Flash.

1. Turn the main power off/on.
2. If the problem persists, replace the storage device.

Number of Nand-Flash block deletions exceeded (Only for the machine which has the storage device installed)

At startup, or when recovery from energy saving, the Nand-Flash status was read and the number of defective blocks exceeded the threshold.

Number of blocks deleted exceeded threshold for Nand-Flash

1. Turn the main power off/on.
2. If the problem persists, replace the storage device.

 Storage boot failure (Only for the machine which has the storage device installed)

Access to the storage device fails when recovery from energy saving.

No response from the storage device.

1. Turn the main power off/on.
2. If the problem persists, replace the storage device.

Storage data read failure (Only for the machine which has the storage device installed)

The data written to the storage device cannot be read due to bad sectors.

Access destination in the storage device is in a bad sector.

1. Turn the main power off/on.
2. If the problem persists, replace the storage device.

Storage CRC error (Only for the machine which has the storage device installed)

CRC error occurs during storage device operation.

Bad sectors were generated during operation.

1. Turn the main power off/on.
2. If the problem persists, replace the storage device.

Storage access error (Only for the machine which has the storage device installed)

An access error occurred when reading/writing the data in the storage device.

During storage device operation, an access error other than those for SC863-50 and SC864-50 is detected.

1. Turn the main power off/on.
2. If the problem persists, replace the storage device.

SC866-00

B

SD card authentication error

A license error was detected for an application that is started from the SD card.

Invalid program data is stored on the SD card.

Store a valid program data on the SD card.

SC867-00

B

SD card removed

The SD card was removed while the machine was on.

An application SD card has been removed from the slot (mount point of /mnt/sd0).

Turn the main power off/on.

SC867-01

B

SD card removed

The SD card was removed while the machine was on.

An application SD card has been removed from the slot (mount point of /mnt/sd1).

Turn the main power off/on.

SC867-02

B

SD card removed

The SD card was removed while the machine was on.

An application SD card has been removed from the slot (mount point of /mnt/sd2).

Turn the main power OFF/ON.

SC868-00

D

SD card access error

The SD controller returned an error during operation.

(An error occurred at the mount point of /mnt/sd0)

• SD card defective
• SD controller defective

• Reformat the SD card (using the "SD Formatter" made by Panasonic).*
• Check the SD card insertion status.
• Replace the SD card.
• Replace the controller board.

SC868-01

D

SD card access error

The SD controller returned an error during operation.

(An error occurred at the mount point of /mnt/sd1)

• SD card defective
• SD controller defective

SD card that starts an application

• Turn the main power off and check the SD card insertion status.
  
  • If no problem is found, insert the SD card and turn the main power on.
  • If an error occurs, replace the SD card.
• SD card for users
  
  • In case of a file system error, reformat the SD card (using the "SD Formatter" made by Panasonic).*
  • In case of a device access error, turn the main power off and check the SD card insertion status.
  • If no problem is found, insert the SD card and turn the main power on.
  • If an error occurs, use another SD card.
• If the error persists even after replacing the SD card, replace the controller board.

SC868-02

D

SD card access error

The SD controller returned an error during operation.

(An error occurred at the mount point of /mnt/sd1)

• SD card defective
• SD controller defective

SD card that starts an application

• Turn the main power off and check the SD card insertion status.
  
  • If no problem is found, insert the SD card and turn the main power on.
  • If an error occurs, replace the SD card.
• SD card for users
  
  • In case of a file system error, reformat the SD card (using the "SD Formatter" made by Panasonic).*
  • In case of a device access error, turn the main power off and check the SD card insertion status.
  • If no problem is found, insert the SD card and turn the main power on.
  • If an error occurs, use another SD card.
• If the error persists even after replacing the SD card, replace the controller board.

SC870-00

B

Address Book data error (Anytime: Address Book Error.)

SC870-01

B

Address Book data error (On startup: Media required for storing the Address Book is missing.)

SC870-02

B

Address Book data error (On startup: encryption is configured but the module required for encryption (DESS) is missing.)

SC870-03

B

Address Book data error (Initialization: Failed to generate a file to store internal Address Book.)

SC870-04

B

Address Book data error (Initialization: Failed to generate a file to store delivery sender.)

SC870-05

B

Address Book data error (Initialization: Failed to generate a file to store delivery destination.)

SC870-06

B

Address Book data error (Initialization: Failed to generate a file to store information required for LDAP search.)

SC870-07

B

Address Book data error (Initialization: Failed to initialize entries required for machine operation.)

SC870-09

B

Address Book data error (Machine configuration: Inconsistency in the NVRAM area used for storing settings required for Address Book configuration.)

SC870-10

B

Address Book data error (Machine configuration: Cannot make a directory for storing the Address Book in the SD/USB FlashROM.)

SC870-11

B

Address Book data error (On startup: Inconsistency in Address Book entry number.)

SC870-20

B

Address Book data error (File I/O: Failed to initialize file.)

SC870-21

B

Address Book data error (File I/O: Failed to generate file.)

SC870-22

B

Address Book data error (File I/O: Failed to open file.)

SC870-23

B

Address Book data error (File I/O: Failed to write to file.)

SC870-24

B

Address Book data error (File I/O: Failed to read file.)

SC870-25

B

Address Book data error (File I/O: Failed to check file size.)

SC870-26

B

Address Book data error (File I/O: Failed to delete data.)

SC870-27

B

Address Book data error (File I/O: Failed to add data.)

SC870-30

B

Address Book data error (Search: Failed to obtain data from cache when searching in the machine Address Book. delivery destination/sender.)

SC870-31

B

Address Book data error (Search:Failed to obtain data from cache during LDAP search.)

SC870-32

B

Address Book data error (Search:Failed to obtain data from cache while searching the WS-Scanner Address Book.)

SC870-41

B

Address Book data error (Cache: failed to obtain data from cache.)

SC870-50

B

Address Book data error (On startup: Detected abnormality of the Address Book encryption status.)

SC870-51

B

Address Book data error (Encryption settings: Failed to create directory required for conversion between plaintext and encrypted text.)

SC870-52

B

Address Book data error (Encryption settings: Failed to convert from plaintext to encrypted text.)

SC870-53

B

Address Book data error (Encryption settings: Failed to convert from encrypted text to plaintext.)

SC870-54

B

Address Book data error (Encryption settings: Detected data inconsistency when reading the encrypted Address Book.)

SC870-55

B

Address Book data error (Encryption settings: Failed to delete file when changing encryption setting.)

SC870-56

B

Address Book data error (Encryption settings: Failed to erase the file that records the encryption key during an attempt to change the encryption setting.)

SC870-57

B

Address Book data error (Encryption settings: Failed to move a file during an attempt to change the encryption setting.)

SC870-58

B

Address Book data error (Encryption settings: Failed to delete a directory during an attempt to change the encryption setting.)

SC870-59

B

Address Book data error (Encryption settings: Detected a resource shortage during an attempt to change the encryption setting.)

SC870-60

B

Address Book data error (Unable to obtain the on/off setting for administrator authentication (06A and later).)

When an error related to the Address Book is detected during startup or operation.

• Software bug
• Inconsistency of Address Book source location (machine/delivery server/LDAP server)
• Inconsistency of Address Book encryption setting or encryption key (NVRAM was replaced individually without formatting the Address Book)
• Address Book storage device (SD) was temporarily removed or hardware configuration does not match the application configuration.
• Address Book data corruption was detected.

Install a device that contains address book information correctly, and turn the main power off/on. If the SC occurs again, do the following steps.

1. After installing the SD or USB ROM, execute SP5-846-046.
2. Wait more than 3 seconds, then execute SP5-832.
3. Cycle the main power off and on.

Procedure after SC870 is cleared

1. If there is backup data in an SD card or Web Image Monitor, restore the address book data.
   (To restore from an SD card, enter the encryption password which is the same as when you enter to back up.)

SC871-00

D

FCU error  (For the Fax models only)

An error occurred when FCS detects the fax board and/or controller board defective.

• Time-out error

• Abnormal Parameter

• Turn the main power OFF/ON.

• Update the firmware if more recent firmware was released.

SC874-05

D

Delete all error (Delete data area) : Read error

SC874-06

D

Delete all error (Delete data area) : Write error

SC874-10

D

Delete all error (Delete data area) : Error in Kernel

SC874-12

D

Delete all error (Delete data area) : No designated partition

SC874-13

D

Delete all error (Delete data area) : No device file

SC874-14

D

Delete all error (Delete data area) : Start option error

SC874-15

D

Delete all error (Delete data area) : No designated sector number

SC874-16

D

Delete all error (Delete data area) : failure in performing hdderase

SC874-41

D

Delete all error (Delete data area) : Other fatal errors

SC874-42

D

Delete all error (Delete data area) : End by cancellation

SC874-61 to -65

D

Delete all error (Delete data area) : library error

SC874-66

D

Delete all error (Delete data area) : Unavailable

SC874-67

D

Delete all error (Delete data area) : Erasing not finished

• Error detected in the NVRAM data delete program

• The “Delete All” option was not set.

• Turn the main power switch off and back on, and then execute "Erase All Memory" under UP mode again. (However, if there is a defective sector or other problem with the controller board, the error will persist even after trying the above.)

• If the "Delete All" option is not installed when this error occurs, install the option.

SC874-68

D

Delete all error (Delete data area) : MicroSD format failure (Normal)

SC874-69

D

Delete all error (Delete data area) : MicroSD format failure (Abnormal)

Error detected in the MicroSD or NVRAM data delete program

Turn the main power switch off and back on, and then execute "Erase All Memory" under UP mode again. (However, if there is a defective sector or other problem with the controller board, the error will persist even after trying the above.)

SC874-99

D

Delete all error (Delete data area) : other errors

An error occurred while data was being erased on NVRAM.

• Error detected in the NVRAM data delete program

• The “Delete All” option was not set.

• Turn the main power switch off and back on, and then execute "Erase All Memory" under UP mode again. (However, if there is a defective sector or other problem with the controller board, the error will persist even after trying the above.)

• If the "Delete All" option is not installed when this error occurs, install the option.

SC875-01

D

Delete all error (MicroSD erasure) (Data Deletion failure)

SC875-02

D

Delete all error (MicroSD erasure) (Data deletion failure)

An error was detected before MicroSD/data erasure starts. (Failed to erase data/failed to logically format MicroSD)

The modules failed to erase data.

Turn the main power off/on.

SC899-00

D

Software performance error (signal reception end)

Unknown software error occurred.

Occurs when an internal program behaves abnormally.

In the case of a hardware defect

• Replace the hardware.

In the case of a software error

• Turn the main power off/on.
• Try updating the firmware.