As a default setting, the device logs are stored in the HDD of the copier.

With the SP settings, you can obtain the stored logs from the HDD and have them copied to an SD card.

For investigating the E-24B issues, please collect at least the following logs as a set with the Job Error Report.

Items that is recommended to collect from the copier HDD for E-24B issues

Type

Storage Timing to HDD (*1)

Destination (maximum storage capacity)

Controller device log

including operation log

Saved at all times

When the data gets over 4.0 GB, the older data is deleted.

Engine device log

When an engine SC occurs

When paper feeding/output stops because of a jam

When the machine doors are opened during normal operation

The maximum data that can be stored is 300. When the data is stored over 300 times, the oldest data is deleted.

*1 The following setting is the factory default.

  • SP5-858-001 (Save Device Log): 1 (Enable)
  • SP5-858-002 (Target): 0 (HDDw)

If the settings on the copier have been changed at the customer site, the SP values should be changed back to the defaults and you must wait for the issue to be reproduced again, before you start the procedure of copying the logs to the SD card.

For details, refer to the copier service manual.

  • Device logs are not saved in the following conditions:
  • While erasing all memory
  • While data encryption equipment is installed
  • While changing the firmware configuration
  • Forced power OFF (accidentally disconnecting the outlet)
  • While the copier is shutting down
  • When the power supply to the HDD is off because of energy saving (engine OFF mode/STR mode)
  • When one of the following SCs occurs: SC672, SC816, SC819, SC878, SC899, SC859, SC860, SC861, SC863, or SC864

  • The following logs are not saved:
  • Logs related to the energy saver mode (Engine-off, suspend-mode, or other cases)
    Network communication log
    Logs related to NRS
    Access log for unauthorized users (guests)
  • HTTP session timeout log
  • Auto log-out log