System Software Installation (Network Port Method)-1

Symptom:

One of the following:

  • Installer screen hangs up when waiting for E-24B to be ready, FTP/TFTP Setup, or Transferring boot file for longer than 15 minutes.
  • Installation fails repeatedly.

Possible cause:

  • There is a conflict between the installer or the security settings on the PC.
  • Incorrect or defective RJ-45 cable
  • The installer is not compatible with the PC.

Suggested action:

  1. Check again that you have disabled all software programs and network and security settings on the PC. Then retry the installation. Before you retry the installation, turn OFF the E-24B power using its dedicated AC power switch and wait 10 seconds.
  2. Make sure you use a cross-over RJ-45 cable. As an alternative, you can use two straight-through RJ-45 cables and a network hub. Connect only the PC and the E-24B to the hub. If the cable appears damaged, replace it.
  3. If the problem persists, retry the installation using a different PC.

System Software Installation (Network Port Method)-2

Symptom:

Installation stalls for 5 minutes (or longer) while downloading.

Possible cause:

  • The service switches are set to normal mode
  • Incorrect or defective RJ-45 cable
  • Motherboard defective

Suggested action:

  1. Make sure the E-24B service switches are set to service mode (toward "ON").
  2. Make sure you use a cross-over RJ-45 cable. As an alternative, you can use two straight-through RJ-45 cables and a network hub. Connect only the PC and the E-24B to the hub. If the cable appears damaged, replace it.
  3. Replace the motherboard.