Printing

Symptom:

Test page fails to print.

Possible cause:

Print engine is not ready to print.

Suggested action:

1. Make sure that the copier is turned ON and ready to print.
2. Check the copier operation panel for indications or messages about the copier status.

Symptom:

Test page fails to print.

Possible cause:

There is a problem with the connection between the E-24B and the copier

Suggested action:

1. Make sure that the E-24B LED is lit. If not, press the power switch to turn ON the E-24B.
2. Turn the copier OFF then ON.
3. Make sure the network and scanning options are available from the copier operation panel.
4. Check again that the copier interface cable is present and properly connected to the E-24B and the copier.
5. Check again that the Gigabit Ethernet PCB is present and properly connected to the motherboard.
6. Replace the copier interface cable.
7. Replace the Gigabit Ethernet PCB. [Link to Gigabit Ethernet Controller]
8. If the problem persists, you may need to service the copier.

Symptom:

Test page fails to print.

Possible cause:

Corrupted system software

Suggested action:

Reinstall system software.

Symptom:

Test page fails to print.

Possible cause:

Faulty hard disk drive

Suggested action:

Replace the hard disk drive. [Link to Hard Disk Drive (HDD)]

If replacing the hard disk drive does not correct the problem, make sure you install the old hard disk drive back into the E-24B.

Symptom:

E-24B appears in the list of printers on the customer's workstation, but certain jobs do not print.

Possible cause:

PostScript error

Suggested action:

Make sure that Print to PostScript Error in Setup is set to Yes. Check for error messages on the E-24B output.

Symptom:

E-24B appears in the list of printers on the customer's workstation, but certain jobs do not print.

Possible cause:

Application problem

Suggested action:

1. Print a job from a different application to determine if the problem is associated with a particular application.
2. Make sure that the connection between the E-24B and the workstation is working by downloading a test page from the workstation or printing a simple file, such as a text file.
3. Resend the problem file.

Symptom:

Configuration page is completely or mostly blank.

Possible cause:

• Missing, incorrect, or faulty DIMM(s)
• Corrupted system software

Suggested action:

1. Check the DIMM(s) and reseat them to remove any oxidation on the connectors.
2. Reinstall system software.
3. Replace the motherboard.

Symptom:

A print job stalls or stops after one or a few pages.

Possible cause:

PostScript or application error

Suggested action:

1. Cancel the E-24B print job.
2. If this fails to clear the problem, turn the copier OFF then ON.

Symptom:

A print job stalls or stops after one or a few pages.

Possible cause:

Missing, incorrect, or faulty DIMM(s), or faulty DIMM connections

Suggested action:

1. Turn OFF the E-24B; check for missing DIMMs and reseat the DIMMs to remove any oxidation on the connectors.
2. Replace the motherboard.

Symptom:

Color quality is not consistent

Possible cause:

Problem with the copier

Suggested action:

Test the copier and service, if necessary (see the service documentation that accompanies the copier).

Symptom:

Color quality is not consistent

Possible cause:

File or application problem

Suggested action:

1. Print a different color test page from another application.
2. If the quality of the test page is good, there may be a file or application problem.

Symptom:

Color quality is not consistent

Possible cause:

Out of calibration or calibration information/curves on the active partition are corrupted

Suggested action:

1. If you suspect that a custom calibration setting is causing the problem, reset the calibration setting to its default measurements:
   In Command WorkStation > Device Center > General > Tools, click Manage.
   Calibrator opens.
   In Calibrator, select the calibration setting that you suspect is causing the problem, and then click View Measurements.
   Click Reset to Default Measurements, and then click Yes to confirm.
   If resetting to default calibration does not solve the problem, you may need to service the copier.
2. If restoring default measurements fixes the color quality, the custom calibration may have been the cause of the problem.
   Request that the site administrator recalibrate the E-24B. For details, see Color Printing, which is part of the user documentation set.
3. If the problem persists after recalibration, the calibration information on the hard disk drive may be corrupt. Reinstall system software.
4. If the problem persists, the hard disk drive may be corrupt. Verify that all hard disk drive cabling is correct.
5. If hard disk drive cabling is correct, you may need to replace the hard disk drive.

Symptom:

Print quality is poor

Possible cause:

Missing or outdated printer description file

Suggested action:

Make sure that the appropriate printer description file is installed.

For information about printer files, see Printing, which is part of the user documentation set.

Symptom:

Print quality is poor

Possible cause:

Application cannot find the appropriate printer description file.

Suggested action:

Make sure that the appropriate printer description file is installed.

For information about printer files, see Printing, which is part of the user documentation set.

Symptom:

Print quality is poor

Possible cause:

Problem with the copier

Suggested action:

Test the copier and service, if necessary (see the service documentation that accompanies the copier).

Symptom:

Print quality is poor

Possible cause:

Out of calibration or calibration information/curves on the active partition are corrupted

Suggested action:

1. If you suspect that a custom calibration setting is causing the problem, reset the calibration setting to its default measurements:
   In Command WorkStation > Device Center > General > Tools, click Manage.
   Calibrator opens.
   In Calibrator, select the calibration setting that you suspect is causing the problem, and then click View Measurements.
   Click Reset to Default Measurements, and then click Yes to confirm.
   If resetting to default calibration does not solve the problem, you may need to service the copier.
2. If restoring default measurements fixes the color quality, the custom calibration may have been the cause of the problem. Request that the site administrator recalibrate the E-24B. For details, see Color Printing, which is part of the user documentation set.
3. If the problem persists after recalibration, the calibration information on the hard disk drive may be corrupt. Reinstall system software.
4. If the problem persists, the hard disk drive may be corrupt. Verify that all hard disk drive cabling is correct.
5. If hard disk drive cabling is correct, you may need to replace the hard disk drive.

Symptom:

Pages come out blank, or tinted with green or some other color.

Possible cause:

Loose cable connection between the E-24B and the copier

Suggested action:

1. Check the copier interface cable and connection at the E-24B and the copier.
2. Turn the copier OFF then ON.
3. Replace the copier interface cable.

Symptom:

Pages come out blank, or tinted with green or some other color.

Possible cause:

Problem with the copier

Suggested action:

Test the copier and service it, if necessary (see the service documentation that accompanies the copier).