If you suspect a network problem, keep in mind the following:

  • If the E-24B does not appear in the list of printers on the network, there may be another device on the network with the same Ethernet hardware address.
  • Conflicting network settings may be set in Setup and on the customer's workstation.
  • Inappropriate Setup options may cause printing problems.
  • Missing or incorrectly placed printer description files may cause application-specific printing errors.

For additional information, see Configuration and Setup, which is part of the user documentation set.

Network-1

Symptom:

Unable to connect to the network; or neither LED on the 10/100/1000BaseT network port is lit.

Possible cause:

One of the following:

  • Wrong cable. Do not use a crossover cable.
  • Wrong port. Do not use the printer port. The printer port is reserved for the copier and for installing system software from a PC.
  • Faulty network cable or connection
  • Faulty network
  • Faulty Ethernet port on the motherboard

Suggested action:

  1. Make sure that the network cable is the correct type and connected to the designated LAN port on the E-24B connector panel.
  2. Check the cable connection to the network.
  3. Replace the cable with a new or tested cable.
  4. Request that the network administrator check Network Setup.
  5. Request that the network administrator check other devices on the network.
    If other devices are not functioning, there could be a problem with the network.
  6. If the rest of the network is functioning properly and the problem persists, replace the motherboard. [Link to Motherboard]

Network-2

Symptom:

System starts up slowly (seems to hang) and the Configuration page displays an error on the "IPAddress" line under "Network Setup".

Possible cause:

One of the following:

  • Normal behavior
    System is searching for a nonexistent DHCP server.
    DHCP is enabled by default on the E-24B, but the customer’s network is not using DHCP.
  • If the customer’s network is using DHCP:
    • Network cable or connection faulty
    • Network is faulty
    • Faulty Ethernet port on the motherboard

Suggested action:

  1. Request that the network administrator change the default in E-24B Network Setup.
  2. If neither LED on the designated network port is lit on the E-24B, check the cable connection to the E-24B and the network. Make sure that the cable is the correct type.
  3. If the network cable is the correct type and is properly connected to the E-24B, connect a new network cable to the E-24B.
  4. Request that the network administrator check other devices on the network.
    If other devices are not functioning, there could be a problem with the network.
  5. Replace the motherboard.