Start-Up Problem-1

Symptom:

E-24B starts up and then shuts down.

Possible cause:

One of the following:

  • Faulty connection between E-24B and copier
  • Corrupted keychip on the motherboard
  • Faulty power supply
  • Faulty motherboard
  • Faulty CPU
  • Faulty Gigabit Ethernet PCB

Suggested action:

  1. Check and reseat the copier interface cable between the E-24B and the copier.
  2. Replace the copier interface cable.
  3. Listen for the power supply fan and feel for airflow.
  4. If you do not feel air from the power supply fan, you may need to replace a faulty power supply.
  5. Replace the motherboard. [Link to Motherboard]
  6. Replace the CPU. [Link to CPU and Cooling Assembly]
  7. Replace the Gigabit Ethernet PCB. [Link to Gigabit Ethernet Controller]

Start-Up Problem-2

Symptom:

E-24B starts up, but the Fiery screens on the copier operation panel are unavailable for more than 10 minutes.

Possible cause:

One of the following:

  • Copier system and/or engine firmware has been upgraded and a system reboot is required
  • Faulty connection between the E-24B and the copier

Suggested action:

  1. Reboot the copier and wait for the copier and the E-24B to start up and reach Idle.
  2. Verify that the E-24B and the copier have the same time and date information. If the time and date information do not match on both devices, the Fiery icon may fail to appear.
    For information on how to check and set the time and date on the E-24B, see p.74 Adjusting the System Date and Time. For information on how to check and set the time and date on the copier, see the copier documentation.
  3. Reboot the E-24B.
  4. Check and reseat the cable connections between the E-24B and the copier.
  5. Replace the external cables one by one.

Start-Up Problem-3

Symptom:

E-24B starts up, and stays ON, but does not reach Idle

Possible cause:

One of the following:

  • Service switches are not set for Normal operation
  • System software is corrupt
  • Hard disk drive is faulty
  • Missing or faulty DIMM(s), or faulty DIMM connections
  • Motherboard is faulty
  • CPU missing or faulty

Suggested action:

  1. Make sure that the E-24B service switches are both set to OFF for Normal operation (away from “ON”).
  2. Turn OFF the E-24B, wait 10 seconds, and then turn it ON again.
  3. Reinstall system software. [Link to System Software Installation Procedure]
  4. Reseat the cables to the hard disk drive.
  5. Replace the hard disk drive cable.
  6. Replace the hard disk drive. [Link to Hard Disk Drive (HDD)]
  7. Check the DIMM(s) and reseat them to remove any oxidation on the connectors.
  8. Replace the motherboard. [Link to Motherboard]
  9. Replace the CPU. [Link to CPU and Cooling Assembly]

Start-Up Problem-4

Symptom:

User authentication feature of the copier does not work

Possible cause:

Faulty copier interface connections

Suggested action:

Check connections of the Gigabit Ethernet PCB and replace associated cables or the Gigabit Ethernet PCB, if necessary.