You may use one of the following when you have problems with the system software or the HDD.
Clear Server:
Deletes all queued print jobs from the E-24B.
Restore Default Fiery Settings (Configure) /Factory Defaults (Operation Panel):
Returns customized configuration settings to the default settings. System patches and items created and registered via Command WorkStation will remain.
Restore Factory Default Image:
Restores the E-24B factory default image using the image stored in the E-24B HDD. All Setup configurations as well as all custom files, jobs, logs, and templates stored on the E-24B hard disk drives are deleted.
System Software Reinstallation/Upgrade:
Reinstalls the E-24B system software either from the DVDs or from a USB device. All Setup configurations as well as all custom files, jobs, logs, and templates stored on the E-24B hard disk drives are deleted.
Backup/Restore:
Backs up the customized E-24B system image to the internal HDD or an external USB device and restores them as necessary. [Link to Backup/Restore]
The following table shows whether the data on the E-24B will remain or be deleted when each of these features are used.
| Clear Server | Restore Default Fiery Setting (Configure) | Factory Defaults (Operation Panel) | Restore Factory Default Image | System Software Reinstallation / Upgrade with DVD |
|---|---|---|---|---|---|
Operation | Command WorkStation | Configure | Operation Panel | Service Switch Operation Or WebTools | Network Installation USB Installation |
Instruction | Configuration and Setup Guide | [Link to Restoring the Default Fiery Settings (Operation Panel) ] | [Link to Restoring the Factory Default System Image File from the E-24B HDD Recovery Folder] | [Link to System Software Installation Procedure] | |
Server Option Activated Information | Not Deleted | Not Deleted | Not Deleted | Not Deleted | Not Deleted |
Administrator Password | Unchanged | Return to Default | Return to Default | Return to Default | Return to Default |
Patches (Fiery system) | Not Deleted | Not Deleted | Not Deleted | Deleted | Deleted |
Patches (OS, Security) | Not Deleted | Not Deleted | Not Deleted | Deleted | Deleted |
Sever Configuration | Unchanged | All settings return to default except for: Scan Settings | All settings return to default except for: Scan Settings | All settings return to default. You are prompted to select the language. | All settings return to default. You are prompted to select the language. |
User & Groups and Access Rights | Unchanged | Return to Default | Return to Default | Return to Default | Return to Default |
Active Jobs | Optional | Deleted | Deleted | Deleted | Deleted |
Queued Jobs (Hold) | Optional | Deleted | Deleted | Deleted | Deleted |
Queued Jobs (Printed) | Optional | Deleted | Deleted | Deleted | Deleted |
Archived Jobs | Optional | Deleted | Deleted | Deleted | Deleted |
Scanned Jobs (in Mailbox) | Optional | Not Deleted | Deleted | Deleted | Deleted |
Job Log | Optional | Deleted | Deleted | Deleted | Deleted |
FTP & Email Logs | Optional | Deleted | Deleted | Deleted | Deleted |
FreeForm Masters | Optional | Not Deleted | Deleted | Deleted | Deleted |
Downloaded Fonts (PS) | Not Deleted | Not Deleted | Not Deleted | Deleted | Deleted |
Added Custom Papers in the Paper Catalog | Retrieve from print engine | Retrieve from print engine | Retrieve from print engine | Retrieve from print engine | Retrieve from print engine |
Other Settings / Registered items via CWS | Unchanged | Unchanged | Unchanged | Deleted or return to default | Deleted or return to default |
- Upgrade in “System Software Reinstallation/Upgrade” refers to the act of upgrading the software to newer versions and does not refer to application of patches. Applying patches will not delete any data.
Before you use any of the above features, make sure to inform the site administrator that the following data and settings will be deleted. Save the data in advance and reinstall after using the features.
Jobs:
To save jobs, ask the site administrator to save them to a removable media or a network location, so they can be re-imported to the E-24B after system software installation. For more information, see Command WorkStation Help.
Job Log:
The site administrator can use Command WorkStation to save a current list of jobs (not the actual jobs) from the Job Log.
Fonts:
When you reinstall system software or restore the factory default image file, all fonts on the hard disk drives are deleted. Resident fonts are reinstalled when you reinstall system software. Any customer-supplied fonts must be reinstalled by the site administrator (see Command WorkStation Help).
To determine which additional fonts were downloaded to the E-24B, print the Font List before you reinstall the system software and again after you complete the system software installation. Any fonts not listed after installation will need to be reinstalled. For more information about managing fonts, see Command WorkStation Help.
Configuration page:
Before you reinstall a new version of system software, print the Configuration page. The Configuration page provides a record of the customer’s current Setup configurations.
Backing up and restoring the configuration:
Always back up the current E-24B configuration before you reinstall system software. After the installation is complete, be sure to restore the configuration that you saved earlier.
Compatibility:
After you upgrade system software, remind the site administrator to upgrade user software on all computers connected to the E-24B. Using old user software with new system software may negatively affect the system.