When you create a job error report, Command WorkStation creates a zip file of the current job files, logs and information about the E-24B. You can generate an error report even if the print job is not in an error state.
Items that will be generated
Explanation | Items To be included | Notes | |
|---|---|---|---|
Basic | The file size is kept down to a reasonable size. | Fiery Archived Job (folder) | Even if a RIPped job is selected, the raster data will not be included. |
Configuration Sheet (PDF) | |||
Fiery job log (CSV) | |||
E-mail log and FTP logs | |||
'Steps.txt' Text File | With the information typed in the text box. | ||
Engineering logs | Encrypted, for EFI use only. The maximum size: 128MB. When the data gets over 128MB, the older data is deleted. | ||
Advanced (Optional) | Caution: File size may greatly be increased by selecting these options. | Raster data | This menu is selectable only for RIPped jobs |
Color Profiles used in the job saved as ICC files | This menu is selectable only for RIPped jobs | ||
Original source files | Files formatted in the original application, such as a Word doc or InDesign file. Any file format can be attached, and multiple files can be attached. |
- The Engineering log entries are overwritten after a period of time. To ensure the Engineering logs contain the relevant information, create the Job Error Report as soon as possible after the error is observed. Create the Job Error Report before rebooting the E-24B and if possible, before any additional print jobs are processed or printed.
- The maximum size of the zip file is 2GB.