System Software Installation (USB Method)

Symptom:

E-24B remains ON for 30 minutes (or longer) after beginning installation.

Possible cause:

One of the following:

• Service switches are set to the wrong mode
• E-24B must be reset
• Faulty USB flash drive
• Faulty hard disk drive cable or hard disk drive
• Corrupted CMOS
• Faulty motherboard
• Faulty CPU

Suggested action:

1. Make sure that the E-24B service switch 1 is set to ON and service switch 2 is set to OFF.
   If the service switches are in the wrong position, turn OFF the E-24B, set the switches correctly, turn ON the power, and allow the installation to resume.
2. Turn OFF the E-24B, wait 10 seconds, and then turn it ON again.
3. Check the LED on the USB flash drive.
   If the LED is not blinking (remains OFF or solid), the USB flash drive may be improperly seated. Turn OFF the E-24B, reseat the USB flash drive, turn ON the power, and then allow the installation to resume.
4. Retry the installation using a different USB flash drive.
5. Reseat the cables to the hard disk drive.
6. Replace the hard disk drive cable.
7. Replace the hard disk drive. [Link to Hard Disk Drive (HDD)]
8. Replace the motherboard. [Link to Motherboard]
9. Replace the CPU. [Link to CPU and Cooling Assembly]

Symptom:

During installation, the LED on the USB flash drive remains OFF or solid (not blinking).

Possible cause:

One of the following:

• Faulty or improperly seated USB flash drive
• Faulty motherboard
• Faulty hard disk drive

Suggested action:

1. Turn OFF the E-24B, reseat the USB flash drive, turn ON the power, and then allow the installation to resume.
2. Retry the installation using a different USB flash drive.
3. Replace the motherboard. [Link to Motherboard]
4. Reseat the cables to the hard disk drive.
5. Replace the hard disk drive cable.
6. Replace the hard disk drive. [Link to Hard Disk Drive (HDD)]

Symptom:

The LED on the E-24B shows error codes EE 11. EE 11....

Possible cause:

Failed to retrieve product information. It is not E-24B.

Suggested action:

If the E-24B is found, the hardware might not have initialized properly to retrieve the product name.

Symptom:

The LED on the E-24B shows error codes EE 02. EE 02....

Possible cause:

This is not a supported Controller.

Suggested action:

Product information is found, but the installer does not support this product.

Symptom:

The LED on the E-24B shows error codes EE 09. EE 09....

Possible cause:

Hard disk drive is missing.

Suggested action:

Check the E-24B to verify the hard disk drive installation.

Symptom:

The LED on the E-24B shows error codes EE 43. EE 43....

Possible cause:

Failed to format the hard disk drive.

Suggested action:

Replace the hard disk drive.

Symptom:

The LED on the E-24B shows error codes EE 44. EE 44....

Possible cause:

The USB device may have a corrupted image file, or your hard disk drive cannot be accessed.

Suggested action:

1. Run Windows Disk Error Check on the USB device.
2. Prepare the USB device again using the Fiery USB Setup Tool.
3. Use another computer with an external connection to format the hard disk drive, if the installer cannot write to the hard disk drive.
4. If the above actions do not work, replace the hard disk drive.

Symptom:

The LED on the E-24B shows error codes EE 45. EE 45....

Possible cause:

Failed to install bootloader.

Suggested action:

1. Use another computer with an external connection to format the hard disk drive, if the installer cannot write to the hard disk drive.
2. If the above actions do not work, replace the hard disk drive. [Link to Hard Disk Drive (HDD)]