Troubleshooting
Collecting Troubleshooting Information
Obtaining the System Logs (E-24B)
To download the system logs
Access Configure. [Link to
Accessing Configure
]
Select Fiery Server > System Logs > Download.
Specify the location and save the system log file.
Expand All
Installation
Installation Requirements
Environment
Machine Level
Minimum Space Requirements
Power Requirements
Installation Flow Chart
Machine Installation
Setting Customer Expectations
Unpacking the E-24B
Front and Rear Panels
Connecting E-24B to the Copier
Preparation for Installing E-24B
Startup and Initial Setup
Disabling the GW Scanner (Customization)
Verifying the Connection (Local Test Print)
Verifying Connection to the Network
Enabling System Updates and Automatic Backup
Installing Optional Features
Optional Features for E-24B
Installing Software for EFI Impose/Compose
Activate Optional Features
Optional Features Which Require Activation.
Preparation: Requirements for Activation
Important Notes for Activation
Automatic Activation and Manual Activation
Confirming the Activated Options
Access to the Manage Options Window (Auto/Manual Activation)
Activation Procedure
Deactivation of Client Options
View Deactivation Status and LAC
Reactivation of Client Options
Restoring Activated Client Options
Troubleshooting for Activation
Error Messages for Activation
General Operations For Servicing
Start-Up, Shut-Down, and Reboot
Starting the Copier and the E-24B
Shutting Down the Copier and the E-24B
Shutting Down the E-24B Only
Restarting the E-24B
Rebooting the E-24B
Cancelling the Current Print Job
Printing the Configuration Page or Test Sheets
Running the E-24B Setup
To Access the Setup Menu
To Exit from the Setup Menu
Accessing Configure
Accessing Configure from WebTools
Accessing Configure from Command WorkStation
Adjusting the System Date and Time
Replacement
General Caution
Cover Removal
Side Cover for the E-24B
Unit Removal
Video Board
Diagnostic LED Board
Hard Disk Drive (HDD)
Power Supply Unit
Fans
Motherboard
When Installing the Keychip
Memory – 2GB DIMM (E-24B)
CPU and Cooling Assembly
Overview
Cooling Assembly Removal Procedure
CPU Removal Procedure
Lithium Battery
Gigabit Ethernet Controller
Cables Connected to the Front Panel
Soft Power Push Button
System Maintenance
General Notes and Cautions
Clearing the Queued Print Jobs in the E-24B
Restoring the Default Fiery Settings (Operation Panel)
Restoring the Factory Default System Image File from the E-24B HDD Recovery Folder
System Software Installation Procedure
Overview
Installing System Software over the Network Port
Preparation
Installation Procedure
Installing System Software Using a USB Flash Drive
Preparation
Installation Procedure
Patch Installation Procedure
Enabling the System Updates
Setup Procedure for Scheduled Automatic Updates
Manual Update Procedure
Backup/Restore
Overview
Recommended Backup Options for E-24B
Backup/Restore Feature Comparison
Backing Up/Restoring the System Configuration and Selected Settings Only
Accessing the Backup/Restore feature
Creating Backup Files
Restoring Backup Files
Backing Up/Restoring the E-24B System with Fiery System Restore
Scheduled Automatic Backups with Fiery System Restore
Backing Up the E-24B System with Fiery System Restore (WebTools)
Restoring the E-24B System with Fiery System Restore (WebTools)
Restoring the E-24B System Directly with a USB Device and Service Switch
Backing Up/Restoring E-24B System with Fiery Clone Tools
Preparation
Backup: Creating the Clone Image Files from E-24B
Restore: Transferring Clone Image Files to E-24B
LED Error Codes Related To the Fiery Clone Tools / Fiery System Restore
Troubleshooting
Overview
Errors and Suggested Actions
LED Codes
Start-Up Problems
System Problems
System Software Installation (Network Port Method)
System Software Installation (USB Method)
Backup and Restore
Network
Scanning
Printing
Checking the Network
Printing to the E-24B
If the Copier Does Not Print
Other Printing Problems
Test the Voltage Supplies
Collecting Troubleshooting Information
Creating a Job Error Report (E-24B)
Overview
Procedure for Creating the Job Error Report
Obtaining the System Logs (E-24B)
To download the system logs
Obtaining the Device Logs (Copier)
Overview
Obtaining the Device Logs (and SMC) with an SD card
Detailed Section Descriptions
Block Diagram and Functions
Print Data Processing
Flow Chart
Specifications
General Specifications