Printing to the E-24B

If the customer can print the E-24B Test Page but cannot print a job from a computer on the network, you may have to make a service call. However, first make sure that the site administrator has done the following:

• Checked all components of the network, including cables, connectors, terminators, network adapter boards, and network drivers.
• Activated the network and used it to communicate with other printers.
• Confirmed that the applicable network settings in Setup (such as AppleTalk zone, IP address, subnet mask, and gateway address) match the settings used in the network.

When you make a service call, check the E-24B connector panel to make sure that the appropriate network connection is in place. Print quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print a Test Page to make sure that the copier does not need servicing or adjusting. Also, make sure that the correct paper is being used in the copier.