SC900 (Controller)

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC900-00	A	Electric counter error
		The electric total counter value is out of specification. Error is detected when increasing the total counter.
		Unexpected NV-RAM is attached. NV-RAM defective NV-RAM data corrupted. Data written to unexpected area because of external factor etc. The count requested by the SRM on receiving PRT is not completed.
		Replace the NV-RAM.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC910-00	B	External controller error 1
		-
		-
		Turn the main power OFF/ON.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC910-01	C	External controller error 1
SC910-02	C	External controller error 2
SC910-03	C	External controller error 3
		-01 The external controller receives the unexpected command from the engine side. -02 The external controller wrongly receives the command from the engine side. -03 The external controller receives the engine status out of specification.
		Refer to the instructions for the external controller
		Turn the main power OFF/ON.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC910-10	C	External controller error 10
		The external controller error is detected due to other reason shown in SC910-01 to -03.
		Refer to the instructions for the external controller
		Turn the main power OFF/ON.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC911-00	B	External controller error 2
		The external controller alerted the machine about an error.
		Refer to the instructions for the external controller
		Turn the main power off/on.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC911-06	B	Ethernet TCP/IP: Invalid configuration during enable
		Configuration error involved in the communication with the IPDS host system (only occurs when IPDS is installed on the external controller)
		If rebooting the external controller does not solve the problem, replace the motherboard of the external controller.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC911-10	B	Internal printing: File system error
		File system error of the internal print (such as file corruption)
		If rebooting the external controller does not solve the problem, re-install the system software of the external controller.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC911-11	B	Unexpected network condition
		Unexpected errors for the network environment Motherboard of the external controller is defective Configuration file or device driver corruption
		If rebooting the external controller does not solve the problem, re-install the system software of the external controller. Then if the problem is not solved, replace the motherboard of the external controller.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC911-20	B	Program check - Type 1
SC911-21	B	Program check - Type 2
SC911-22	B	Program check - Type 3
		Programming error
		Reboot the external controller.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC911-24

B

CPU0 Temperature Alert

CPU0 temperature error by H/W checking

CPU or CPU cooling fan of the external controller is defective
Connection error between the CPU and CPU cooling fan of the external controller
Exhaust heat port of the external controller is blocked

Check the connection between the CPU and CPU cooling fan of the external controller.
Check the exhaust heat port of the external controller and clean it up.
Replace the CPU and CPU cooling fan of the external controller.
Replace the motherboard of external the controller.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC911-26

B

CPU1 Temperature Alert

CPU1 temperature error by H/W checking

CPU or CPU cooling fan of external controller is defective
Connection error between the CPU and CPU cooling fan of the external controller
Exhaust heat port of external controller is blocked

Check the connection between the CPU and CPU cooling fan of the external controller.
Check the exhaust heat port of the external controller and clean it up.
Replace the CPU and CPU cooling fan of the external controller.
Replace the motherboard of the external controller.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC911-42	B	Memory configuration has changed.
		This error occasionally occurs at the initial startup after the software installation of the external controller because of a memory shortage.
		If rebooting the external controller does not solve the problem, replace the DIMM or the motherboard of the external controller.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC911-43	B	Invalid features defined
		Invalid features defined
		Reboot the external controller.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC911-44	B	Recommended amount of memory not found
		DIMM defective
		If rebooting the external controller does not solve the problem, replace the DIMM or the motherboard of the external controller.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC911-45	B	Recommended number of processors not found
		CPU or motherboard of external controller defective
		If rebooting the external controller does not solve the problem, replace the CPU/ CPU cooling fan or motherboard of the external controller.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC911-46

D

File read error, hard disk

System files corruption

If rebooting the external controller does not solve the problem, do the following.

Re-install the system software of the external controller.
Replace the HDD of the external controller.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC911-47

B

File write error, hard disk

System files corruption

If rebooting the external controller does not solve the problem, do the following.

Re-install the system software of the external controller.
Replace the HDD of the external controller.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC911-48	B	Checksum error on configuration file.
		System files corruption
		If rebooting the external controller does not solve the problem, re-install the system software of external controller.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC911-49	B	Hard disk backup to USB storage device failure
		Abnormal termination due to incomplete backup to the USB memory of external controller.
		If rebooting the external controller does not solve the problem, replace the USB memory of the external controller for backup.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC911-50	B	Software update failed
		Abnormal termination due to the system software update file failure of external controller
		If rebooting the external controller does not solve the problem, re-install the update file of the external controller.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC911-51	B	RDTU H/W error
		RDTU board of external controller is defective Connection fault
		If rebooting the external controller does not solve the problem, replace the RDTU board of the external controller.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC911-55	B	VM option H/W error
		Error (defective, harness disconnected or bad connection, or non-response) relating to the VM option (HDD, controller board, graphic board).
		If rebooting the external controller does not solve the problem, replace the HDD, controller board, graphic board for the VM option.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC911-56	D	Xen VM S/W error
		Xen VM is not started normally or does not work normally. There is a possibility that the system file is broken.
		If rebooting the external controller does not solve the problem, re-install the system software of the external controller.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC911-57	B	License key H/W error
		USB dongle (includes the license key) of the external controller is defective Connection fault
		Reboot the external controller. Re-insert the USB dongle of the external controller. Replace the USB dongle of the external controller.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC911-58	B	License error
		License key defective (nonconformity, file corruption and so on) Unauthorized use of USB dongle for external controller (used once to another device, falsification, etc.)
		If rebooting the external controller does not solve the problem, replace the USB dongle of the external controller.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC911-60	B	Brand mismatch
		An invalid USB dongle is inserted.
		If rebooting the external controller does not solve the problem, re-install the system file of the external controller. Then if the problem is not solved, replace the USB dongle.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC911-61	B	Command timeout communicating with the printer
		No response of command level from the machine to the external controller.
		Check that the main machine is turned on. Check the cable connection between external controller and main machine. Restart the main machine and the external controller using the correct procedure.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC911-62	B	Print Engine communication error
		Connection fault Motherboard (onboard NIC) defective
		Check that the main machine is turned on. Check the cable connection between external controller and main machine. Restart the main machine and the external controller using the correct procedure. Replace the connection cable or motherboard of the external controller.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC911-63	B	A file system access error occurred in the ASCII temporary disk cache.
		System files corruption
		If rebooting the external controller does not solve the problem, re-install the system software of the external controller.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC911-64	B	Page processing timeout
		Time-out error occurs during the page processing for print job.
		If rebooting the external controller does not solve the problem, there may be a problem with the job.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC911-80	-	Turn the main power off/on.
SC911-81	-
SC911-82	-
SC911-83	-
SC911-84	-
SC911-85	-
SC911-86	-
SC911-87	-
SC911-88	-
SC911-89	-

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC912-00 SC913-00 SC914-00	B	External controller error 3
		External controller error 4
		External controller error 5
		The external controller alerted the machine about an error.
		Refer to the instructions for the external controller.
		Turn the main power off/on.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC919-00	D	External controller down
		While EAC (External Application Converter), the conversion module, was operating normally, the receipt of a power line interrupt signal from the FLUTE serial driver was detected, or BREAK signal from the other station was detected.
		Controller power outage Controller rebooted Connection to controller loose
		Turn the main power off/on.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC920-02	B	Printer error (WORK memory not acquired)
		When an error is detected in the application, which makes continued operation impossible.
		Software bug Unexpected hardware configuration (such as insufficient memory)
		Turn the main power off/on. Increase the memory storage capacity.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC920-04	B	Printer error (Filter process not started)
		When an error is detected in the application, which makes continued operation impossible.
		Software bug Unexpected hardware configuration (such as insufficient memory)
		Turn the main power off/on.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC921-00	B	Printer error (Resident font not found)
		Resident font was not found at printer startup
		Preinstalled font files not found.
		Turn the main power off/on.

SC NO.	Typel	Error Name/Error Condition/Major Cause/Solution
SC925-00 SC925-01	B	NetFile function error
		The NetFile file management on the HDD cannot be used, or a NetFile management file is corrupted and operation cannot continue.
		HDD defective HDD inconsistency caused by power failure during HDD access, etc. Software bug
		If another SC related to HDD errors (SC860 to SC865) is issued at the same time, the HDD is the cause. Solve the other SC. If SC860 to SC865 is not issued Cycle the main power switch off/on. If this does not work, initialize the HDD NetFile partition (SP5-832-011: HDD Formatting (Ridoc I/F)). Approval by the customer is required because documents waiting to be captured will be lost. The documents stored in the document box (including the documents stored in the scanner) will be retained. (It may take some time to reconstruct the management information when the HDD is accessed from the network for the first time after the initialization.) Procedure: In the User Tools mode, do Document Management> Batch Delete Transfer Documents. Do SP5-832-011, then turn the machine power off and on. If this does not solve the problem, initialize all partitions of the HDD (SP5- 832-001: HDD Formatting (ALL)), then turn the machine power off and on. Approval by the customer is required because documents information in the HDD will be lost. If this does not solve the problem, replace the HDD.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC990-00	D	Software operation error
		Software attempted an unexpected operation.
		Parameter error Internal parameter error Insufficient work memory Operation error caused by abnormalities that are normally undetectable.
		Turn the main power off/on. Reinstall the software of the controller and BICU board.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC991-00	C	Recoverable software operation error
		Software attempted an unexpected operation. SC991 covers recoverable errors as opposed toCS990.
		Parameter error Internal parameter error Insufficient work memory Operation error caused by abnormalities that are normally undetectable.
		Logging only

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC992-00	D	Undefined SC issued.
		An SC, that is not controlled by the system, occurred.
		An SC for the previous model was used mistakenly, etc. Basically a software bug.
		Turn the main power OFF/ON.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC994-00	C	Operation error caused by abnormalities that are normally undetectable.
		An error occurred because the number of records exceeded the limit for images managed in the service layer of the firmware.
		This can occur if there are too many application screens open on the operation panel.
		Logging only.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC997-00	D	Application function selection error
		The application selected by the operation panel key operated abnormally (No response, abnormal ending).
		Software bug (mainly the application)
		Check the optional RAM, DIMM, boards required by the application program. Check if the combination of downloaded programs are correct.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC998-00	D	Application start error
		No application was registered to system within a specified time after the main power was turned on. (No application starts/All applications have been terminated abnormally) Application started but cannot be drawn now for some reason.
		Software bug (mainly the application) The optional RAM, DIMM, boards required by the application program. Are not installed correctly.
		Turn the main power OFF/ON. Check the optional RAM, DIMM, boards Check the combination of programs Replace the controller board.