Service Call (Controller)

SC632-00

D

Counter device error 1

• Turn the main power off/on.
• Check the serial communication line.

SC636-01

D

IC Card Error (Expanded authentication module error)

Issued when expanded authentication management is set to "ON" but either of the following occur.

• There is no expanded authentication module in the machine.
• The SD card or the file of the expanded authentication module is broken.
• There is no DESS module in the machine.

• There is no DESS module in the machine (models on which the function is optional).
• There is no expanded authentication module in the machine.
• The SD card or the file of the expanded authentication module is broken.

• Set a working SD card/expanded authentication module file.
• Install the DESS module.
• In the SSP mode set SP5-401-160 to 0.
• In the SSP mode, set SP5-401-161 to 0.
• Replace the NVRAM.

SC636-02

D

IC Card Error (Expanded authentication module error)

The version of the expanded authentication module is not correct.

Incorrect module version

Install the correct file of the expanded authentication module.

SC641-00

D

Communication error between BCU and Controller board.

Controller board does not respond after BCU tries to communicate three times.

• SC641-01: Timeout error
• SC641-02: Retry over
• SC641-03: Download error
• SC641-04: UART error

• Controller board software error
• Connect error between BCU and Controller board
• Engine board software error

• Check connections between Controller board and BCU.
• Turn the main switch off and on.

SC650-01

C

Remote Service Modem Communication Error (Dialup authentication failure)

• An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on.
• Displayed only when an error is detected while RC Gate is operating.
• SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP).

Dialup authentication failure

Check the following SPs.

• SP5-816-156
• SP5-816-157

SC650-04

C

Remote Service Modem Communication Error (dialup failing because of incorrect modem configuration)

• An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on.
• Displayed only when an error is detected while RC Gate is operating.
• SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP).

Dialup failing because of incorrect modem configuration

Check if the setting of SP5-816-160 is correct.

If it is correct, then there is a software bug.

SC650-05

C

Remote Service Modem Communication Error (insufficient current or connection fault)

• An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on.
• Displayed only when an error is detected while RC Gate is operating.
• SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP).

Insufficient current or connection fault

The line is not supported and nothing can be done.

SC650-13

C

Remote Service Modem Communication Error (RC Gate Type M was installed but modem is not present (detected during operation))

• An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on.
• Displayed only when an error is detected while RC Gate is operating.
• SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP).

RC Gate Type M was installed but modem is not present (detected during operation)

• If a modem board is not installed, install it.
• Check again if the modem driver configurations (SP5-816-160, SP5-816-165 to 171, SP5-816-165 to 171) are correct.
• If the problem is not solved, replace the modem.

SC650-14

C

Remote Service Modem Communication Error (RC Gate Type N was installed but modem is present or wired/wireless LAN is not working correctly)

• An error related to communication (dialup connection, modem board etc.) using the RC Gate was detected or an error that prevents RC Gate operation was detected at power on.
• Displayed only when an error is detected while RC Gate is operating.
• SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP).

RC Gate Type N was installed but modem is present or wired/wireless LAN is not working correctly

• If a modem board is attached, remove it.
• Check if wired/wireless LAN works.

SC651-01

C

Illegal Remote Service Dial-up (Chat program parameter error)

An unexpected error occurred when RC Gate Type M dialed up the NRS Center.

Software bug

Logging only.

SC651-02

C

Illegal Remote Service Dial-up (Chat program execution error)

An unexpected error occurred when RC Gate dialed up the NRS Center.

Software bug

Logging only.

SC652-00

D

Remote service ID2 mismatching

There was an authentication mismatch between ID2 for @Remote, the controller board, and NVRAM.

• Used controller board installed
• Used NVRAM installed (such action is not allowed.)

• If this occurs during RC Gate installation:
  Check the validity of the certificate and the NVRAM, check the machine serial number, write the common certificate, and then begin installation again.
• If this occurs after RC Gate installation:
  Clear the RC Gate install status, check the validity of the certificate and the NVRAM, check the machine serial number, write the common certificate, and then begin installation again.

SC653-00

D

Incorrect remote service ID2

ID2 stored in the NVRAM has either of the following problems.

• Number of characters is not 17.
• Includes a character that cannot be printed.
• All spaces
• NULL

Replace the NVRAM.

Clear the RC Gate install status, write the common certificate, and then begin installation again.

SC670-00

D

Engine start up error

• Case 1
  
  • /ENGRDY signal was not asserted when the machine was turned on or returned from energy saver mode.
  • /IPURDY signal was not asserted when the machine was turned on or returned from energy saver mode.
  • EC response was not received within specified time from power on.
  • PC response was not received within specified time from power on.
  • SC response was not received within specified time from power on.
  • Writing to Rapi driver failed (the other party not found through PCI).
• Case 2
  
  • Unexpected down status was detected after /ENGRDY assertion.

• Case 1
  
  • Engine board does not start up.
• Case 2
  
  • Engine board reset unexpectedly.

Check the connection between the engine board and the controller board.

• If it is always reproduced, replace the engine board. If the problem persists, consider replacing the controller board or other boards between them.
• If reproducibility is low, multiple causes are to be considered, such as software, engine board, controller board, and PSU.

SC816-00

[0x0000]

Energy save I/O subsystem error

SC816-01

D

Subsystem error

SC816-02

D

Sysarch (LPUX_GET_PORT_INFO) error

SC816-03

D

Transition to STR was denied.

SC816-04

D

Interrupt in kernel communication driver

SC816-05, 6

D

Preparation for transition to STR failed.

SC816-07

D

Sysarch (LPUX_GET_PORT_INFO) error

SC816-08

D

Sysarch (LPUX_ENGINE_TIMERCTRL) error

SC816-09

D

Sysarch (LPUX_RETURN_FACTOR_STR) error

SC816-10 to 12

D

Sysarch (LPUX_GET_PORT_INFO) error

SC816-13

D

open() error

SC816-14

D

Memory address error

SC816-15 to 18

D

open() error

SC816-19

D

Double open() error

SC816-20

D

open() error

SC816-22

D

Parameter error

SC816-23, 24

D

read() error

SC816-25

D

write () error

SC816-26 to 28

D

write() communication retry error

SC816-29, 30

D

read() communication retry error

SC816-35

D

read() error

SC816-36 to 96

D

Subsystem error

Energy save I/O subsystem detected some abnormality.

• Energy save I/O subsystem defective
• Energy save I/O subsystem detected a controller board error (non-response).
• Error was detected during preparation for transition to STR.

• Turn the main power off/on.
• Replace the controller board.

• Energy save I/O subsystem defective
• Energy save I/O subsystem detected a controller board error (non-response).
• Error was detected during preparation for transition to STR.

• SC816-99 occurs as a subsystem error except any error from -06 to 96.

Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.

1. Update the "System" firmware and the other system firmware modules to the latest version.
2. Disable the STR shift function by SP5-191-001 (Power Str Set).
3. Replace the controller board.

SC817-00

D

Monitor error: File detection / Digital signature error

• Bootloader cannot read any of diagnostic module, kernel, or root filesystem.
• In a bootloader SD card, the digital signature checking for any of diagnostic module, kernel, or root filesystem is failed.

• Any of the following items does not exist or is broken: OS Flash ROM, Diagnostic module in SD card, Kernel, Root filesystem
• Any of the following items is revised fraudulently: Diagnostic module in SD card, Kernel, Root filesystem

• ROM update for controller system
• Use another booting SD card having a valid digital signature

SC818-00

D

Watchdog timer error

The system program fell into a bus-hold state or an endless loop of the program interruption occurred, causing other process to stop.

• System program defective
• Controller board defective
• Optional board defective

• Turn the main power off/on.
• Replace the controller board.

SC819-00

D

Kernel halt error

[xxxx]: Detailed error code

Due to a control error, a RAM overflow occurred during system processing. One of the following messages was displayed on the operation panel.

[0x5032]

HAIC-P2 error

HAIC-P2 decompression error (An error occurred in the ASIC compression/decompression module.)

• Turn the main power off/on.
• Replace the HDD.
• Replace the memory
• Replace the controller board.
• Fix the software

Either one of following message appears on console if Link up error occurs.

• RESUME:PCI-Express bus ROOT_DL status error
• RESUME:PCI-Express bus DETUP status error

Also, error code "0x5245" and detail code ""0x53554D45" -> Link up error" appears on operation panel.

• Turn the main power OFF/ON.
• Replace the controller board or the engine board (IPU, BCU)

Engine ASIC during operation was rebooted or shifted to energy saving mode.

Machine reboots when SC23x, SC30x occurs. If Engine ASIC is working when rebooting (or shifting to the energy saving mode), L2 status value is not on target.

The following message appears on console.

SUSPEND:PCI-Express L2 Status Check Error

Also, error code "0x5355" and detail code ""0x5350454E44" -> L2 status time out" appears on operation panel.

• Turn the main power OFF/ON.
• Replace the controller board or the engine board (IPU, BCU)

[0x6261]

HDD defective

6261 6420 6469 7200 00 -> "bad dir"

Replace the HDD.

[0x696e]

gwinit processing end

If the SCS process is ended for some reason

If an unexpected error occurs at SCS processing end, gwint processing also halts (this result is judged a kernel stop error, by gwinit specification)

“0x69742064” -> “init died”

Turn the main power off/on.

[0x766d]

VM full error

Occurs when too much RAM is used during system processing

"vm_pageout: VM is full"

Turn the main power off/on.

[554C]

• Software defective
• Insufficient memory
• Hardware driver defective (RAM, FLASH memory)

Console string

Other error (characters on operation panel)

System detected internal mismatch error

• Software defective
• Insufficient memory
• Hardware driver defective (RAM, FLASH memory)

• Turn the main power off/on.
• Replace the controller board.

SC820-00

D

Self-diagnostics error: CPU

[xxxx]: Detailed error code

[0001] to [06FF]

[0801] to [4005]

CPU error

During the self-diagnosis, the controller CPU detects an error. There are 47 types of error code (0001 to 4005) depending on the cause of the error. The CPU detects an error and displays the specific error code with the program address where the error occurs.

• System firmware problem
• Defective controller

1. Turn the main power switch off and on.

2. Reinstall the controller system firmware.

3. Replace the controller.

When the problem cannot be fixed with the above procedure, the following information displayed on the screen needs to be reported to the technical support center.

- SC code

- Detailed error code

- Program address

[0701] to [070A]

CPU/Memory Error

• System firmware problem
• Defective RAM-DIMM
• Defective controller

• Reinstall the controller system software.
• Replace the RAM-DIMM.
• Replace the controller.

SC821-00

D

Self-diagnostics error: ASIC

[xxxx]: Detailed error code

[0B00]

ASIC register check error

The write-&-verify check has occurred in the ASIC.

Defective ASIC device

Replace the controller board.

[0D05]

Comparison error of CPU and ASIC timer

The CPU checks if the ASIC timer works correctly compared with the CPU timer. If the ASIC timer does not function in the specified range, this SC code is displayed.

• Defective ASIC timer device
• Defective CPU device

Replace the controller board.

[50A2]

Video bridge device (ASIC) register error

The CPU detects the video bridge device, but detects error data from the video bridge device.

Defective I/F between the video bridge device and the controller

Replace the controller board.

SC823-00

B

Self-diagnostics error: NIC

[XXXX]: Detailed error code

[6101]

MAC address check sum error

The result of the MAC address check sum does not match the check sum stored in ROM.

Mismatch of the storage format of MAC address stored in ROM 

• Defective SEEP ROM
• Defective I2C bus (connection)

Replace the controller board.

[6104]

PHY IC error

The PHY IC on the controller cannot be correctly recognized.

• Defective PHY chip
• Defective ASIC MII I/F

Replace the controller board.

[6105]

PHY IC loop-back error

An error occurred during the loop-back test for the PHY IC on the controller.

• PHY chip
• Defective MAC of ASIC (SIMAC/COMIC/CELLO)
• Defective I/F with the PHY board
• Defective solder on the PHY board

• Check the I/F of the PHY board.
• Check the I/F of the controller board.
• Replace the PHY board.
• Replace the controller board.

SC824-00

D

Self-diagnostics error: NVRAM (resident)

[XXXX]: Detailed error code

[1401]

NVRAM verify error

NVRAM device is missing or NVRAM device is damaged.

• The NVRAM device is missing.
• The NVRAM device is damaged.
• NVRAM backup battery exhausted
• NVRAM socket damaged

Replace the NVRAM device.

SC827-00

D

Self-diagnostic error: Standard SDRAM DIMM

[XXXX]: Detailed error code

[0201]

Verification error

Error detected during a write/verify check for the resident RAM (SDRAM DIMM).

• Loose connection
• Defective SDRAM DIMM
• Defective controller

Replace the controller board or RAM DIMM.

[0202]

Resident memory error

The SPD values in all RAM DIMM are incorrect or unreadable.

• Defective RAM DIMM
• Defective SPD ROM on RAM DIMM
• Defective I2C bus

Replace the RAM DIMM

SC828-00

D

Self-diagnostic error: ROM

[xxxx]: Detailed error code

[0101]

Check sum error 1

The boot monitor and OS program stored in the ROM DIMM is checked. If the check sum of the program is incorrect, this SC code is displayed.

• Defective FLASH ROM device
• Defective CPU device

• Try updating the boot monitor and OS program
• Replace the controller board.

SC829-00

D

Self-diagnostic error: Optional RAM

[xxxx]: Detailed error code

[0301]

[0401]

Verification error (Optional RAM slot )

Error detected during a write/verify check for the optional RAM (SDRAM DIMM).

• Loose connection
• Defective SDRAM DIMM
• Defective controller

• Turn the main power switch off and on.
• Replace the SDRAM DIMM.
• Replace the controller.

[0302]

[0402]

Memory structure data error (Optional RAM slot )

The memory structure data error for the optional RAM (SDRAM DIMM) is detected during self-diagnosis.

• Defective RAM DIMM
• Defective SPD ROM on RAM DIMM
• Defective I2C bus

Replace the RAM DIMM.

SC835-00

B

Self-diagnostic error: Centronic device

[xxxx]: Detailed error code

[1102]

Verify error

The loopback connector is connected but check results is an error.

• IEEE1284 connector error

• Centronic loopback connector defective

Replace the controller board.

[110C]

DMA verify error

The loopback connector is connected but check results is an error.

• ASIC device error
• IEEE1284 connector error
• Centronic loopback connector is defective

Replace the controller board.

[1120]

Loopback connector undetected

Centronic loopback connector is not connected for detailed self-diagnostic test.

• Centronic loopback connector not connected correctly
• Centronic loopback connector is defective
• ASIC device is defective

• Connect the centronic loopback connector
• Replace the centronic loopback connector
• Replace the controller board.

SC838-00

D

Self-diagnostic Error: Clock Generator

[xxxx]: Detailed error code

[2701]

Verify error

A verify error occurred when setting data was read from the clock generator via the I2C bus.

• Defective clock generator
• Defective I2C bus
• Defective I2C port on the CPU

Replace the controller board.

SC839-00

D

Self-diagnostic Error: Serial Flash

[xxxx]: Detailed error code

[9001]

Serial Flash access error

Serial Flash memory for certificate cannot be read/writen.

Defective serial flash memory

Replace the controller board.

SC840-00

D

EEPROM access error

• During the I/O processing, a reading error occurred. The 3rd reading failure causes this SC code.
• During the I/O processing, a writing error occurred.

• Defective EEPROM

-

SC841-00

D

EEPROM read data error

Mirrored data of the EEPROM is different from the original data in EEPROM.

Data in the EEPROM is overwritten for some reason.

-

SC842-00

C

Nand-Flash updating verification error

SCS write error (verify error) occurred at the Nand-Flash module when remote ROM or main ROM was updated.

Nand-Flash defective

Turn the main power off/on.

SC842-01

B

Insufficient Nand-Flash blocks (threshold exceeded)

At startup, or when machine returned from low power mode, the Nand-Flash status was read and judged that the number of unusable blocks had exceeded threshold, and then SCS generated the SC code.

Number of unusable blocks exceeded threshold for Nand-Flash

Replace the controller board.

SC842-02

B

Number of Nand-Flash block deletions exceeded

At startup, or when the machined returned from low power mode, the Nand-Flash was read and judged that the number of deleted blocks had exceeded threshold, and then SCS generated this SC code.

Number of blocks deleted exceeded threshold for Nand-Flash

Replace the controller board.

SC853-00

B

Bluetooth device connection error

The Bluetooth hardware (USB type) was connected after the machine was turned on.

The Bluetooth hardware (USB type) was connected after the machine was turned on.

Always connect the Bluetooth device (USB type) before the machine is turned on.

SC854-00

B

Bluetooth device disconnected

The Bluetooth hardware (USB type) was disconnected after the machine was turned on.

The Bluetooth hardware (USB type) was disconnected after the machine was turned on.

Never remove Bluetooth (USB type) after machine starts

SC855-01

B

Wireless LAN board error (driver attachment failure)

Wireless LAN board error (wireless LAN card: 802.11 is covered)

• Defective wireless LAN board
• Loose connection

• Turn the main power off/on.
• Replace wireless LAN board

SC855-02

B

Wireless LAN board error (driver initialization failure)

Wireless LAN board error (wireless LAN card: 802.11 is covered)

• Defective wireless LAN board
• Loose connection

• Turn the main power off/on.
• Replace wireless LAN board

SC858-00

A

Data encryption conversion error (Key Setting Error)

A serious error occurred during an attempt to update the encryption key.

• USB Flash, other data, corrupted
• Communication error caused by electrostatic noise
• Controller board defective

Replace the controller board.

SC858-01

A

Data encryption conversion error (HDD Key Setting Error)

A serious error occurred during an attempt to update the encryption key.

• USB Flash, other data, corrupted
• Communication error caused by electrostatic noise
• Controller board defective

Replace the controller board.

SC858-02

A

Data encryption conversion error (NVRAM Read/Write Error)

A serious error occurred after data conversion during an attempt to update the encryption key.

NVRAM defective

Replace the controller board.

SC858-30

A

Data encryption conversion error (NVRAM Before Replace Error)

A serious error occurred after data conversion during an attempt to update the encryption key.

Software error such as conversion parameters being invalid.

• Turn the main power off/on.
• Replace the controller board.

SC858-31

A

Data encryption conversion error (Other Error)

A serious error occurred after data conversion during an attempt to update the encryption key.

Controller board defective

Replace the controller board.

SC859-00

B

Data encryption conversion HDD conversion error

When the data encryption key was updated, HDD data was converted, but not correctly. Image displayed at conversion only (this SC is not displayed), but SC is displayed after machine is cycled off/on.

• HDD conversion was set with the data encryption key update function, but the HDD was removed.
• Machine lost power during data encryption key update
• Electrostatic noise, or an HDD error occurred, during data encryption key update, and data was not encrypted.

• Check HDD connection.
• Format the HDD.
• If there is a problem with the HDD, it has to be replaced.

SC859-01

B

Data encryption conversion HDD conversion error (HDD check error)

When the data encryption key was updated, HDD data was converted, but not correctly. Image displayed at conversion only (this SC is not displayed), but SC is displayed after machine is cycled off/on.

• HDD conversion was set with the data encryption key update function, but the HDD was removed.
• Machine lost power during data encryption key update
• Electrostatic noise, or an HDD error occurred, during data encryption key update, and data was not encrypted.

• Check HDD connection.
• Format the HDD.
• If there is a problem with the HDD, it has to be replaced.

SC859-02

B

Data encryption conversion HDD conversion error (Power failure during conversion)

When the data encryption key was updated, HDD data was converted, but not correctly. Image displayed at conversion only (this SC is not displayed), but SC is displayed after machine is cycled off/on.

Details:

NVRAM/HDD conversion is incomplete.

Power failure occurred during encryption key update.

None

The display after restart instructs the user to format the HDD.

SC859-10

B

Data encryption conversion HDD conversion error (Data read/write command error)

When the data encryption key was updated, HDD data was converted, but not correctly. Image displayed at conversion only (this SC is not displayed), but SC is displayed after machine is cycled off/on.

Details:

Abnormal DMAC return value has been received two or more times (DMAC timeout, serial communication error etc.)

HDD was not successfully converted during encryption key update due to HDD errors or cable noises.

• Check HDD connection.
• Format the HDD.
• If there is a problem with the HDD, it has to be replaced.

SC860-00

B

HDD startup error at main power on (HDD error)

• The HDD is connected but the driver detected the following errors.
  
  • SS_NOT_READY:/* (-2)HDD does not become READY*/
  • SS_BAD_LABEL:/* (-4)Wrong partition type*/
  • SS_READ_ERROR:/* (-5)Error occurred while reading or checking the label*/
  • SS_WRITE_ERROR:/* (-6)Error occurred while writing or checking the label*/
  • SS_FS_ERROR:/* (-7)Failed to repair the filesystem*/
  • SS_MOUNT_ERROR:/* (-8)Failed to mount the filesystem*/
  • SS_COMMAND_ERROR:/* (-9)Drive not responding to command*/
  • SS_KERNEL_ERROR:/* (-10)Internal kernel error*/
  • SS_SIZE_ERROR:/* (-11)Drive size too small*/
  • SS_NO_PARTITION:/* (-12)The specified partition does not exist*/
  • SS_NO_FILE:/* (-13)Device file does not exist*/
• Attempted to acquire HDD status through the driver but there has been no response for 300 seconds or more.

• Unformatted HDD
• Label data corrupted
• HDD defective

Format the HDD through SP mode.

SC862-00

D

Number of the defective sector reaches the maximum count

101 defective sectors are generated at the image storage area in the HDD.

SC863 occurs during the HDD reading and defective sectors are registered up to 101.

• Format the HDD with SPSP5-832.
• Replace the HDD.

SC863-01

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in an area that does not belong to a partition, such as the disklabel area.)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more
   
   • The interval is short.
   • Repeatedly occurs in the same situation (At power-on, etc.).
   • Startup takes a long time when the main power is turned on.
2. It takes a long time after main power on for the operation panel to become ready.
   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-02 to 23

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in partition "a" (SC863-02) to partition “v” (SC863-23)).

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more
   • The interval is short.
   • Repeatedly occurs in the same situation (At power-on, etc.).
   • Startup takes a long time when the main power is turned on.
2. It takes a long time after main power on for the operation panel to become ready.
   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC864-00

D

HD data CRC error

During HD operation, the HD cannot respond to a CRC error query. Data transfer did not execute normally while data was being written to the HD.

HD defective

SC864-01

D

HDD data CRC error

During HDD operation, the HDD cannot respond to a CRC error query. Data transfer did not execute normally while data was being written to the HDD.

Bad sectors were generated during operation.

(An error occurred in an area that does not belong to a partition, such as the disklabel area.)

• Format the HDD.
• Replace the HDD.

SC864-02 to 23

D

HDD data CRC error

During HDD operation, the HDD cannot respond to a CRC error query. Data transfer did not execute normally while data was being written to the HDD.

Bad sectors were generated during operation.

(An error occurred in partition "a" (SC864-02) to partition “v” (SC864-23)).

• Format the HDD.
• Replace the HDD.

SC865-00

D

HD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

Replace the HDD.

SC865-01

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in an area that does not belong to a partition, such as the disklabel area.)

Replace the HDD.

SC865-02 to 23

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "a" (SC865-02) to partition "v" (SC865-23)).

Replace the HDD.

SC865-50

D

HDD time-out error

The HDD does not respond to the read/ write command from the machine.

(An error occurred in an unknown area.)

• Check the harness connections between the controller board and HDD.
• Replace the HDD.

SC865-51

D

HDD time-out error

The machine does not detect a reply from the HDD during the HDD operation.

The HDD does not respond to the read/ write command from the machine.

(An error occurred in an area that does not belong to a partition, such as the disklabel area.)

• Check the harness connections between the controller board and HDD.
• Replace the HDD.

SC865-52 to 73

D

HDD time-out error

The machine does not detect a reply from the HDD during the HDD operation.

The HDD does not respond to the read/ write command from the machine.

(An error occurred in partition "a" (SC865-52) to partition "v" (SC865-73)).

• Check the harness connections between the controller board and HDD.
• Replace the HDD.

SC866-00

B

SD card authentication error

A license error of an application that is started from the SD card was detected.

Invalid program data is stored on the SD card.

Store a valid program data on the SD card.

SC867-00

D

SD card removed

The SD card was removed while the machine is on.

An application SD card has been removed from the slot (mount point of /mnt/sd0).

Turn the main power off/on.

SC867-01

D

SD card removed

The SD card was removed while the machine is on.

An application SD card has been removed from the slot (mount point of /mnt/sd1).

Turn the main power off/on.

SC868-**

SD card access error

SC868-00

D

The SD controller returned an error during operation.

(An error occurred at the mount point of /mnt/sd0)

SC868-01

D

The SD controller returned an error during operation.

(An error occurred at the mount point of /mnt/sd1)

• SD card defective
• SD controller defective

The slot number is displayed in the sub code.

The detail code on the SMC print can show the details of the error.

• -13 to -3: File system check error
• Otherwise (no code, -2) : Device access error

SD card that starts an application

1. Turn the main power off and check the SD card insertion status.
2. If no problem is found, insert the SD card and turn the main power on.
3. If an error occurs, replace the SD card.
4. If the error persists even after replacing the SD card, replace the controller board.

SD card for users

1. In the case of a file system error, reformat the SD card (using the "SD Formatter" made by Panasonic).*

In case of a device access error

1. Turn the main power off and check the SD card insertion status.
2. If no problem is found, insert the SD card and turn the main power on.
3. If an error occurs, use another SD card.
4. If the error persists even after replacing the SD card, replace the controller board.

SC870-00

B

Address Book data error (Anytime: Address Book Error.)

SC870-01

B

Address Book data error (On startup: Media required for storing the Address Book is missing.)

SC870-02

B

Address Book data error (On startup: encryption is configured but the module required for encryption (DESS) is missing.)

SC870-03

B

Address Book data error (Initialization: Failed to generate a file to store internal Address Book.)

SC870-04

B

Address Book data error (Initialization: Failed to generate a file to store delivery sender.)

SC870-05

B

Address Book data error (Initialization: Failed to generate a file to store delivery destination.)

SC870-06

B

Address Book data error (Initialization: Failed to generate a file to store information required for LDAP search.)

SC870-07

B

Address Book data error (Initialization: Failed to initialize entries required for machine operation.)

SC870-08

B

Address Book data error (Machine configuration: HDD is present but the space for storing the Address Book is unusable.)

SC870-09

B

Address Book data error (Machine configuration: Inconsistency in the NVRAM area used for storing settings required for Address Book configuration.)

SC870-10

B

Address Book data error (Machine configuration: Cannot make a directory for storing the Address Book in the SD/USB FlashROM.)

SC870-11

B

Address Book data error (On startup: Inconsistency in Address Book entry number.)

SC870-20

B

Address Book data error (File I/O: Failed to initialize file.)

SC870-21

B

Address Book data error (File I/O: Failed to generate file.)

SC870-22

B

Address Book data error (File I/O: Failed to open file.)

SC870-23

B

Address Book data error (File I/O: Failed to write to file.)

SC870-24

B

Address Book data error (File I/O: Failed to read file.)

SC870-25

B

Address Book data error (File I/O: Failed to check file size.)

SC870-26

B

Address Book data error (File I/O: Failed to delete data.)

SC870-27

B

Address Book data error (File I/O: Failed to add data.)

SC870-30

B

Address Book data error (Search: Failed to obtain data from cache when searching in the machine Address Book. delivery destination/sender.)

SC870-31

B

Address Book data error (Search: Failed to obtain data from cache during LDAP search.)

SC870-41

B

Address Book data error (Cache: failed to obtain data from cache.)

SC870-50

B

Address Book data error (On startup: Detected abnormality of the Address Book encryption status.)

SC870-51

B

Address Book data error (Encryption settings: Failed to create directory required for conversion between plaintext and encrypted text.)

SC870-52

B

Address Book data error (Encryption settings: Failed to convert from plaintext to encrypted text.)

SC870-53

B

Address Book data error (Encryption settings: Failed to convert from encrypted text to plaintext.)

SC870-54

B

Address Book data error (Encryption settings: Detected data inconsistency when reading the encrypted Address Book.)

SC870-55

B

Address Book data error (Encryption settings: Failed to delete file when changing encryption setting.)

SC870-56

B

Address Book data error (Encryption settings: Failed to erase the file that records the encryption key during an attempt to change the encryption setting.)

SC870-57

B

Address Book data error (Encryption settings: Failed to move a file during an attempt to change the encryption setting.)

SC870-58

B

Address Book data error (Encryption settings: Failed to delete a directory during an attempt to change the encryption setting.)

SC870-59

B

Address Book data error (Encryption settings: Detected a resource shortage during an attempt to change the encryption setting.)

SC870-60

B

Address Book data error (Unable to obtain the on/off setting for administrator authentication.)

When an error related to the Address Book is detected during startup or operation.

• Software bug
• Inconsistency of Address Book source location (machine/delivery server/LDAP server)
• Inconsistency of Address Book encryption setting or encryption key (NVRAM or HDD was replaced individually without formatting the Address Book)
• Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration.
• Address Book data corruption was detected.

• Check the HDD connection.
• Initialize all UCS settings and address/authentication information (SP5-846-046).
• Initialize the Address Book partition (SP5-832-006).

SC872-00

B

HDD mail reception error

An error was detected on the HDD immediately after the machine was turned on.

• HDD defective
• Power was turned off while the machine used the HDD.

• Format the HDD (SP5-832-007).
• Replace the HDD.

When you do the above, the following information will be initialized.

• Partly received partial mail messages.
• Already-read statuses of POP3-received messages (All messages on the mail server are handled as new messages).

SC873-00

B

HDD mail reception error

An error was detected on the HDD immediately after the machine was turned on.

• HDD defective
• Power was turned off while the machine used the HDD.

• Format the HDD (SP5-832-007).
• Replace the HDD.

When you do the above, the following information will be initialized.

• Default sender name/password (SMB/FTP/NCP)
• Administrator mail address
• Scanner delivery history

SC875-01

D

Delete all error (HDD erasure) (hddchack –i error)

SC875-02

D

Delete all error (HDD erasure) (Data deletion failure)

An error was detected before HDD/data erasure starts. (Failed to erase data/failed to logically format HDD)

• HDD logical formatting failed.
• The modules failed to erase data.

Turn the main power off/on.

SC876-00

D

Log Data Error

An error was detected in the handling of the log data at power on or during machine operation.

• Damaged log data file.
• Log encryption is enabled but encryption module is not installed.
• Inconsistency of encryption key between NV-RAM and HDD.
• Software bug.

Try the SC876-01 to -99 solutions listed below. If it is not solved, do the following steps (for when only an HDD is replaced):

1. Disconnect the HDD and turn on the main power.
2. Execute SP5-801-019.
3. Turn off the main power.
4. Connect the HDD and turn on the main power.
5. Execute SP5-832-004.
6. Turn off the main power.
   * The following step is to configure the logging/encryption setting again.
7. Turn on the main power.
8. Set SP9-730-002 through -004 to 1.
9. Turn off/on the main power.

SC876-01

D

Log Data Error 1

An error was detected in the handling of the log data at power on or during machine operation.

Damaged log data file

Initialize the HDD (SP5-832-004).

SC876-02

D

Log Data Error 2

An error was detected in the handling of the log data at power on or during machine operation.

Log encryption is enabled but encryption module is not installed.

• Replace or set again the encryption module.
• Disable the log encryption setting.

SC876-03

D

Log Data Error 3

An error was detected in the handling of the log data at power on or during machine operation.

Inconsistency of encryption key between NV-RAM and HDD.

• Disable the log encryption setting.
• Initialize LCS memory (SP5801-019).
• Initialize the HDD (SP5-832-004).

SC876-04

D

Log Data Error 4

An error was detected in the handling of the log data at power on or during machine operation.

• Log encryption key is disabled but the log data file is encrypted. (NVRAM data corruption)
• Log encryption key is enabled but the log data file is not encrypted. (NVRAM data corruption)

Initialize the HDD (SP5-832-004).

SC876-05

D

Log Data Error 5

An error was detected in the handling of the log data at power on or during machine operation.

• Only the NV-RAM has been replaced with one previously used in another machine.
• Only the HDD has been replaced with one previously used in another machine.

• Attach the original NV-RAM.
• Attach the original HDD.
• With the configuration that caused the SC, initialize the HDD (SP5-832-004).

SC876-99

D

Log Data Error 99

An error was detected in the handling of the log data at power on or during machine operation.

Other causes

-

SC877-00

B

Data Overwrite Security card error

The "Auto Erase Memory" function of the Data Overwrite Security is set to on but it cannot be done.

• Data Overwrite Security option SD card is broken.
• Data Overwrite Security option SD card has been removed.

• If the SD card is broken, prepare a new Data Overwrite Security option SD card and replace the NVRAM.
• If the SD card has been removed, turn the main power off and reinstall a working Data Overwrite Security option SD card.

SC878-00

D

TPM authentication error

TPM electronic recognition failure

• Update of system module attempted without correct update path
• USB flash memory not operating correctly

Replace the controller board.

SC878-01

D

USB flash error

There is a problem in the file system of the USB flash memory.

USB Flash system files corrupted

Replace the controller board.

SC878-02

D

TPM error

An error occurred in either TPM or the TPM driver

TPM not operating correctly

Replace the controller board.

SC878-03

D

TCSD error

An error occurred in the TPM software stack.

• TPM software stack cannot start
• A file required by TPM software stack is missing

Replace the controller board.

SC878-20

D

Random number test error

An error was detected when a random number table was generated during a self-test. The random number table is generated by TPM (Trusted Platform Module). The table generated by TPM failed the test.

TPM (Trusted Platform Module) is a computer chip that can securely store information used to authenticate the platform. This information can include passwords, certificates, and encryption keys.

• Turn the main power OFF/ON.
• Replace the controller board.

SC881-01

D

Management area error

• A problem was detected in the software
• This error may even occur is an IC card option is not installed.

• This is caused by accumulation of abnormal authentication information in the software. (User operation will not directly cause it.)
• At login
  Example: When a job is sent to the printer/when logged on from the operation panel/when logged on from a Web browser

Turn the main power off/on.

SC899-00

D

Software performance error (signal reception end)

Unknown software error occurred.

Occurs when an internal program behaves abnormally.

In case of a hardware defect

• Replace the hardware.

In case of a software error

• Turn the main power off/on.
• Try updating the firmware.

SC900-00

D

Electrical total counter error

The total counter contains data that is not a number.

• NVRAM incorrect type
• NVRAM defective or corrupted
• Unexpected error from external source
• When PRT received signals at SRM, the requested count did not complete.

Replace the NVRAM.

SC920-00

B

Printer Error 1 (No response at PM start)

SC920-01

B

Printer Error 1 (Timeout occurred during PM operation)

SC920-02

B

Printer Error 1 (WORK memory not acquired)

SC920-03

B

Printer Error 1 (Filter processing did not start)

SC920-04

B

Printer Error 1 (Filter processing ended abnormally)

When an error is detected in the application, which makes continued operation impossible.

• Software bug
• Unexpected hardware configuration (such as insufficient memory)

Turn the main power off/on.

SC921-00

B

Printer application error (Resident font not found)

Resident font was not found at printer startup.

Preinstalled font files not found.

Turn the main power off/on.

SC990-00

D

Software operation error

Software attempted an unexpected operation.

• Abnormal variable
• Internal parameter error
• Insufficient work memory
• Hardware error not detected by SC

• Turn the main power off/on.
• Reinstall the software of the controller and BICU board.

SC991-00

C

Recoverable software operation error

The software performed an unexpected function and the program cannot continue. Recovery processing allows the program to continue.

• Abnormal variable
• Internal parameter error
• Insufficient work memory
• Hardware error not detected by SC

Logging only

In order to get more details about SC991:

Execute SP5-990 (SP Print Mode) or SP7-403 (SC History) to read the history of the 10 most recent logged errors.

SC992-00

D

Undefined Error (No SC Code)

An error not controlled by the system occurred (the error does not come under any other SC code).

• Software defective
• Incorrect SC code from previous machine

Turn the main power off/on.

SC994-00

C

Application Item Error

The numbers of executed application items on the operation panel reach the maximum limit for the operation panel structure.

Too many executed application items

Logging only

SC997-00

D

Application function selection error

The application selected by the operation panel key operated abnormally (No response, abnormal ending).

Software bug (mainly the application)

• Check the optional RAM, DIMM, boards required by the application program.
• Check if the combination of downloaded programs are correct.

SC998-00

D

Application start error

• No application was registered to system within a specified time after the main power was turned on.
  (No application starts/All applications have been terminated abnormally)
• Application started but cannot be drawn now for some reason.

• Software bug (mainly the application)
• The optional RAM, DIMM, boards required by the application program. Are not installed correctly.

• Turn the main power off/on.
• Check the optional RAM, DIMM, boards
• Check the combination of programs
• Replace the controller board.