- This function is not available on models without a hard disk.
With this feature, you can save debug logs that are stored in the machine (HDD or operation panel) on an SD card. It allows the Customer Engineer to save and retrieve error information for analysis.
The Capturing Log feature can save the following logs.
- Controller device log including operation log
- Engine device log
- Device log of the operation panel.
- In older models, a technician enabled the logging tool after a problem occurred. After that, when the problem had been reproduced, the technician was able to retrieve the device log.
- However, this new feature saves the device logs at the time that problems occur. Then you can copy the logs to an SD card.
- You can retrieve the device logs using a SD card without a network.
- Analysis of the device log is effective for problems caused by the software. Analysis of the device log is not valid for the selection of defective parts or problems caused by hardware.
- Make sure to shut down and reboot the machine once before retrieving the Device Logs. Otherwise, the latest settings may not be collected when the device logs are retrieved.
Types of device logs that can be saved
Type | Storage Timing | Destination (maximum storage capacity) |
|---|---|---|
Controller device log (GW device log) including operation log |
| HDD (4 GB) or SD card connected to the service slot. When the data gets over 4.0 GB, the older data is deleted. |
Engine device log |
| HDD or SD card connected to the service slot (Up to 300 times) |
Operation panel log |
| Memory in the operation panel |
- Device logs are not saved in the following conditions.
- When there is no optional HDD.
- While erasing all memory
- While data encryption equipment is installed
- While changing the firmware configuration
- Forced power OFF (accidentally disconnecting the outlet)
- Engine device log while the machine is shut down
- When the power supply to the HDD is off because of energy saving (engine OFF mode /STR mode)
- When one of the following SCs occurs: SC672, SC816, SC819, SC878, SC899, SC859, SC860, SC861, SC863, or SC864
- The following logs are not saved:
- Logs related to the energy saver mode (Engine-off, suspend-mode, or other cases)
- Network communication log
- Logs related to NRS
- Access log for unauthorized users (guests)
- HTTP session timeout log
- Auto log-out log
- IC card related log
- The default save destination is the HDD. Except when it cannot be saved to the HDD for some reason, there is no need to change from the HDD to an SD card.
- If you want to change the save destination to an SD card, do the following.
- Set SP5-858-002 (Collect Machine Info: Save To) to ”1 (SD)”
- Execute SP5-858-003 (Collect Machine Info: Make Log Trace Dir) to make a folder for the log in the SD card.
- Turn the power switch OFF and ON.
- It is recommended to use the SD card (8 GB) provided as a service part. The part number of the SD card that is registered as a service part is "B6455040".