With this feature, you can save debug logs that are stored in the machine (HDD) on an SD card. It allows the service representative to save and retrieve error information for analysis.

The Capturing Log feature saves debug logs for the following two.

  • Controller debug log including operation log
  • Engine debug log

  • In older models, a service representative enabled the logging tool after a problem occurred. After that, when the problem had been reproduced, the service representative was able to retrieve the debug log.
  • However, this new feature saves the debug logs at the time that problems occur. Then you can copy the logs to an SD card.
  • You can retrieve the debug logs using an SD card without a network.
  • Analysis of the debug log is effective for problems caused by the software. Analysis of the debug log is not valid for the selection of defective parts or problems caused by hardware.

Types of debug logs that can be saved

Type

Storage Timing

Destination (maximum storage capacity)

Controller debug log (GW debug log)

  • Saved at all times

HDD or SD card connected to the service slot  (8 GB)

When the data gets over 8.0 GB, the older data is deleted.

Engine debug log

  • When an engine SC occurs
  • When paper feeding/output stop by jams
  • When the machine covers are opened during normal operation

HDD or SD card connected to the service slot (Up to 300 times)

  • Debug logs are not saved in the following conditions.
    • While erasing all memory
    • While data encryption equipment is installed
    • While changing the firmware configuration
    • Forced power OFF (accidentally disconnecting the outlet)
    • Engine debug log in shutdown
    • When the destination is HDD and the power supply to the HDD is off because of energy saving (engine OFF mode /STR mode)
    • When one of the following SC occurs: SC816, SC819, SC878, SC899, SC860, SC863, or SC864
  • Following logs are not saved:
    • Log related to the energy saver mode (Engine-off, suspend-mode, or other cases)
      Network communication log
      Logs related to NRS
      Access log for the unauthorized user (guest)
    • HTTP session timeout log
    • Auto logout log