System Software Installation (USB Method)

Symptom:

E-25C remains ON for 30 minutes (or longer) after beginning installation.

Possible cause:

One of the following:

• Service switches are set to the wrong mode
• E-25C must be reset
• Faulty USB flash drive
• Faulty HDD cable or HDD
• Corrupted CMOS
• Faulty motherboard
• Faulty CPU

Suggested action:

1. Make sure that the E-25C service switch 1 is set to ON and service switch 2 is set to OFF.
   If the service switches are in the wrong position, turn OFF the E-25C, set the switches correctly, turn ON the power, and allow the installation to resume.
2. Turn OFF the E-25C, wait 10 seconds, and then turn it ON again.
3. Check the LED on the USB flash drive.
   If the LED is not blinking (remains OFF or solid), the USB flash drive may be improperly seated. Turn OFF the E-25C, reseat the USB flash drive, turn ON the power, and then allow the installation to resume.
4. Retry the installation using a different USB flash drive.
5. Reseat the cables to the HDD.
6. Replace the HDD cable.
7. Replace the HDD. [Link to Hard Disk Drive (HDD)]
8. Replace the motherboard. [Link to Motherboard]
9. Replace the CPU. [Link to CPU and Cooling Assembly]

Symptom:

During installation, the LED on the USB flash drive remains OFF or solid (not blinking).

Possible cause:

One of the following:

• Faulty or improperly seated USB flash drive
• Faulty motherboard
• Faulty HDD

Suggested action:

1. Turn OFF the E-25C, reseat the USB flash drive, turn ON the power, and then allow the installation to resume.
2. Retry the installation using a different USB flash drive.
3. Replace the motherboard. [Link to Motherboard]
4. Reseat the cables to the HDD.
5. Replace the HDD cable.
6. Replace the HDD. [Link to Hard Disk Drive (HDD)]

Symptom:

The LED on the E-25C shows error codes EE 11. EE 11....

Possible cause:

Failed to retrieve product information. It is not E-25C.

Suggested action:

If the E-25C is found, the hardware might not have initialized properly to retrieve the product name.

Symptom:

The LED on the E-25C shows error codes EE 02. EE 02....

Possible cause:

This is not a supported Controller.

Suggested action:

Product information is found, but the installer does not support this product.

Symptom:

The LED on the E-25C shows error codes EE 09. EE 09....

Possible cause:

HDD is missing.

Suggested action:

Check the E-25C to verify the HDD installation.

Symptom:

The LED on the E-25C shows error codes EE 43. EE 43....

Possible cause:

Failed to format the HDD.

Suggested action:

Replace the HDD.

Symptom:

The LED on the E-25C shows error codes EE 44. EE 44....

Possible cause:

The USB device may have a corrupted image file, or your HDD cannot be accessed.

Suggested action:

1. Run Windows Disk Error Check on the USB device.
2. Prepare the USB device again using the Fiery USB Setup Tool.
3. Use another computer with an external connection to format the HDD, if the installer cannot write to the HDD.
4. If the above actions do not work, replace the HDD.

Symptom:

The LED on the E-25C shows error codes EE 45. EE 45....

Possible cause:

Failed to install bootloader.

Suggested action:

1. Use another computer with an external connection to format the HDD, if the installer cannot write to the HDD.
2. If the above actions do not work, replace the HDD. [Link to Hard Disk Drive (HDD)]