An image file of the E-25C system is stored in the recovery folder in the E-25C HDD when the system software is installed to the E-25C. You can retrieve the factory default system by restoring this image file using the service switch operation. When restored, the main folder, which stores all current data, is formatted and deleted of the data.

  1. Perform the shut down procedure from the copier operation panel [Link to Shutting Down the E-25C Only].
  2. When the E-25C power is down (that is when the diagnostic LEDs are off), turn the main power switch of the E-25C to OFF.
  3. Set the E-25C service switches as shown below. (“1” OFF, “2” ON)
  4. Turn the main power switch of the E-25C to ON, then press and release the soft power push button on the front of the E-25C.
  5. Wait until the diagnostic LEDs on the rear panel of the E-25C flash "EE" then "00" and repeats to indicate ready status.
  6. Set the service switches to the following position. ("1"OFF, "2" OFF)

    • The diagnostic LEDs circulate "E1, E2, E3" while formatting the HDD for restoration.

  7. Wait for 15-20 minutes. When the diagnostic LEDs stop flashing and light "00", go to the copier operation panel and press the Home button.

    • While waiting for 15-20 minutes, the diagnostic LEDs may display "FF" for several times, but this does not indicate an error.

  8. Start the initial setup of E-25C, by selecting the language on the operation panel.
  9. Optional: If a non-bootable customized image backup is available on a USB flash drive, restore it using Fiery System Restore. [Link to Restoring the E-25C System with Fiery System Restore (WebTools)]
  10. Optional: If a backup of the configuration settings is available, restore the configuration settings as described in this document. [Link to Restoring Backup Files]
    This can be useful if the backup of the configuration is more current than the backup of the system (for example, when restored to the factory default) or if the configuration backup includes the job log and VDP/FreeForm Resources.
  11. Optional: After restoring the E-25C, run System Updates or Fiery Updates to ensure the latest E-25C software version is installed.

When Fiery Updates has been used to update the system in this step, it is recommended to switch the update feature to System Updates before you leave from the customer site. [Link to Enabling System Updates and Automatic Backup]