Service Call (SC911)

SC911-06

D

Ethernet TCP/IP: Invalid configuration during enable

Configuration error involved in the communication with the IPDS host system (only occurs when the IPDS installed)

If rebooting the print server does not solve the problem, replace the motherboard.

SC911-10

D

Internal printing: File system error

File system error of the internal print (such as file corruption)

If rebooting the print server does not solve the problem, do the following.

1. Update to the latest version of the print server system software.
2. Re-install the system software.

SC911-11

D

Unexpected network condition

• Unexpected errors for the network environment
• Motherboard defective
• The configuration file or device driver corruption

If rebooting the print server does not solve the problem, replace the motherboard.

SC911-20

D

Program check - Type 1

SC911-21

D

Program check - Type 2

SC911-22

D

Program check - Type 3

Programming error

Reboot the print server.

SC911-24

D

CPU0 Temperature Alert

CPU0 temperature error by H/W checking

• CPU or CPU cooling fan defective
• Connection error between the CPU and CPU cooling fan
• Exhaust heat port of the housing is blocked

• Check the connection between the CPU and CPU cooling fan.
• Check the exhaust heat port and clean it up.
• Replace the CPU and CPU cooling fan.
• Replace the motherboard.

SC911-26

D

CPU1 Temperature Alert

CPU1 temperature error by H/W checking

• CPU or CPU cooling fan defective
• Connection error between the CPU and CPU cooling fan
• Exhaust heat port of the housing is blocked

• Check the connection between the CPU and CPU cooling fan.
• Check the exhaust heat port and clean it up.
• Replace the CPU and CPU cooling fan.
• Replace the motherboard.

SC911-42

D

Memory configuration has changed.

This error rarely occurs at the initial startup after the software installation because of memory shortage.

If rebooting the print server does not solve the problem, replace the DIMM or the motherboard.

SC911-43

D

Invalid features defined

Invalid features defined

Turn the main power off and on.

SC911-44

D

Recommended amount of memory not found

DIMM defective

If rebooting the print server does not solve the problem, replace the DIMM.

SC911-45

D

Recommended number of processors not found

CPU or motherboard defective

If rebooting the print server does not solve the problem, replace the CPU/ CPU cooling fan or motherboard.

SC911-46

D

File read error, hard disk

System files corruption

If rebooting the print server does not solve the problem, do the following.

1. Re-install the system software.
2. Replace all the HDDs.

SC911-47

D

File write error, hard disk

System files corruption

If rebooting the print server does not solve the problem, do the following.

1. Re-install the system software.
2. Replace all the HDDs.

SC911-48

D

Checksum error on configuration file.

System files corruption

If rebooting the print server does not solve the problem, re-install the system software.

SC911-49

D

Hard disk backup to USB storage device failure

Abnormal termination due to incomplete backup to the USB memory

If rebooting the print server does not solve the problem, replace the USB memory for backup.

SC911-50

D

Software update failed.

Abnormal termination due to the system software update file failure

If rebooting the print server does not solve the problem, re-install the update file.

SC911-57

D

License key H/W error

• USB dongle (included a license key) defective
• Connection fault

• Reboot the print server.
• Re-insert the USB dongle.
• Replace the USB dongle.

SC911-58

D

License error

• License key defective (nonconformity, file corruption and so on)
• Unauthorized use of USB dongle (used once to another device, falsification, etc.)

If rebooting the print server does not solve the problem, replace the USB dongle.

SC911-60

D

Brand mismatch

An invalid USB dongle is inserted.

If rebooting the print server does not solve the problem, replace the USB dongle.

SC911-61

D

Command timeout communicating with the printer.

No response of command level from the printer.

• Check the printer power is turned on.
• Check the cable connection between the print server and the printer.
• Restart the printer and the print server, using the correct procedure.

SC911-62

D

Print Engine communication error.

• Connection fault
• Motherboard (onboard NIC) defective

• Check the printer power is turned on.
• Check the cable connection between the print server and the printer.
• Restart the printer and the print server, using the correct procedure.
• Replace the connection cable or motherboard.

SC911-63

D

A file system access error occurred in the ASCII temporary disk cache.

System files corruption

If rebooting the print server does not solve the problem, re-install the system software.

SC911-64

D

Page processing timeout

Time-out error occurs during the page processing for print job.

If rebooting the print server does not solve the problem, there may be a problem with the job.