Job captures include print data and host communications as well as trace data, which was explained before. Service representatives use this function to diagnose problems.

  1. Access the print server from the local or remote console.
  2. Click [Configuration] [Diagnostics] [Traces].
  3. Click [Start] in [Job Capture].
  4. Select the protocol that you will use send the job in [Start Job Capture].

  5. Select the destination (Memory/ Hard disk) to save at “Location”.

    <Memory><Hard disk>

    • When selecting “Hard disk”, you can set “Forward/Back channel data”. “Forward/Back channel data” defines whether the trace data is saved in one file or more than one files.

  6. Click [OK].

    • During capturing data, the console screen shows "Tracing". Capturing data often slows down the operation of the print server.

  7. Send the job that you want to analyze.

  8. Click [OK] after the problem occurs in the job.

    • You can enter the job details at the save traces screen.
    • During the tracing job, the following screen appears:

  9. Select the destinations (USB memory/network/email), and then enter the filename.
    Click [Save].

    • When selecting the USB memory, insert a USB memory into the front USB port of the print server. It is not recognized in the rear USB ports of the print server.
    • Clicking [Computer] when accessing from the remote console allows you to send trace data to the client PC.
    • The tracing file is saved as a .tar file.