When a problem occurs with the print server, check in the following order:

  • Reboot the print server, and check if the print server can start properly. If the main power of the printer is turned ON, reboot the print server as well.
  • Make sure that the network is functioning.
  • Print test pages, to make sure that the print server and its connection with the printer have no problem. (Test Print)
  • Check that all cables, connectors, and replacements are present, appear undamaged and are correctly installed and connected.
  • Check if a newer version of system software for the print server has been released. If so, install it. (Updating System Software)
  • When the problem is not resolved, reinstall the system software. (Reinstalling the System Software)
  • When the problem is still not resolved, replace parts of the hardware. (Unit Removal)