1XXX11 | An original has been jammed inside the ADF while sending a fax in Immediate Transmission mode. - Remove jammed originals, and then place them again.
- Check the originals are suitable for scanning.
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1XXX21 | The line could not be connected correctly. - Check if the telephone line is properly connected to the machine.
- Disconnect the telephone line cord from the machine, and connect the cord to a telephone. Check if you can make calls using the telephone. If you cannot make calls this way, contact your telephone company.
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1XXX22 to 1XXX23 | Dial fails when trying to send faxes. - Check if that the fax number you dialed is correct.
- Check if that the destination is a fax machine.
- Check if that the line is not busy.
- You may need to insert a pause between dial digits. Press the [Pause/Redial] key after, for example, the area code.
- Check if [PSTN / PBX] under [Admin. Tools] has been specified properly for your connection method to the telephone network.
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1XXX32 to 1XXX84 | An error occurred while sending a fax. - Check if the telephone line is properly connected to the machine.
- Disconnect the telephone line cord from the machine, and connect the cord to a telephone. Check if you can make calls using the telephone. If you cannot make calls this way, contact your telephone company.
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2XXX14 | The machine was not able to print the received fax, or the machine's memory reached its capacity while receiving a fax because the document was too large. - The paper tray was empty. Load paper in the paper tray.
- The tray selected in [Select Paper Tray] under [Fax Features] did not contain A4, Letter, or Legal size paper. Load valid size paper in the tray, and configure the paper size settings under [Tray Paper Settings] accordingly.
- A cover or tray was open. Close the cover or tray.
- There was a paper jam. Remove the jammed paper.
- A print cartridge was empty. Replace the print cartridge.
- The received fax was too large. Ask the sender to re-send the document in parts as several smaller faxes, or to send the fax at a lower resolution.
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2XXX32 to 2XXX84 | An error occurred while receiving a fax. - Check if the telephone line is properly connected to the machine.
- Disconnect the telephone line cord from the machine, and connect the cord to a telephone. Check if you can make calls using the telephone. If you cannot make calls this way, contact your telephone company.
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3XXX11 | Connection to the server failed while sending an Internet Fax. - Check if the network cable is properly connected to the machine.
- Check if the network settings such as the IP address, DNS, and SMTP settings have been configured properly (make sure that no double-byte character is used).
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3XXX12 | E-mail transmission failed while sending an Internet Fax. - There was an error in the header of the e-mail. Check if the network settings such as the IP address, DNS, and SMTP settings have been configured properly (make sure that no double-byte character is used).
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3XXX13 | E-mail transmission failed while sending an Internet Fax. - There was an error in the part header of the e-mail. Check if the network settings such as the IP address, DNS, and SMTP settings have been configured properly (make sure that no double-byte character is used).
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3XXX14 | E-mail transmission failed while sending an Internet Fax. - There was an error in the converted TIFF file. Check if the network settings such as the IP address, DNS, and SMTP settings have been configured properly (make sure that no double-byte character is used).
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3XXX33 | The machine memory reached capacity while sending an Internet Fax. - The fax was too large. Resend the document in parts as several smaller faxes, or send the fax at a lower resolution.
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4XXX21 | Connection to the server failed while receiving an Internet Fax. - Check if the network cable is properly connected to the machine.
- Check if the network settings such as the IP address, DNS, and POP3 settings have been configured properly (make sure that no double-byte character is used).
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4XXX22 | E-mail reception failed while receiving an Internet Fax. - LIST command to the POP3 server failed. Ask the sender to check the e-mail settings.
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4XXX23 | E-mail reception failed while receiving an Internet Fax. - There was an error in the header of the e-mail. Ask the sender to check the e-mail settings.
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4XXX24 | E-mail reception failed while receiving an Internet Fax. - There was an error in the part header of the e-mail. Ask the sender to check the e-mail settings.
- The e-mail had an invalid Content-Type, or an unsupported type of file (such as PDF or JPEG) was received. Ask the sender to check the file type.
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4XXX25 | E-mail reception failed while receiving an Internet Fax. - There was an error in the text part of the part body of the e-mail. Ask the sender to check the e-mail settings.
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4XXX26 | E-mail reception failed while receiving an Internet Fax. - There was an error in the received TIFF file (which resulted from a condition not indicated by the error codes 4XXX43 to 4XXX45). Ask the sender to check the TIFF file.
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4XXX42 | E-mail reception failed while receiving an Internet Fax. - There was an error in the part header of the e-mail. Ask the sender to check the e-mail settings.
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4XXX43 | A TIFF file could not be received via Internet Fax properly. - The compression method of the received TIFF file was other than MH/MR/MMR. Ask the sender to check the TIFF file.
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4XXX44 | A TIFF file could not be received via Internet Fax properly. - The resolution of the TIFF file was not supported, or the width of the TIFF file was that of A3 or B4 paper. Ask the sender to check the TIFF file.
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4XXX45 | A TIFF file could not be received via Internet Fax properly. - The format of the TIFF file was other than TIFF-S/F. Ask the sender to check the TIFF file.
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4XXX46 | The machine memory reached its capacity while receiving an Internet Fax. - The fax was too large. Ask the sender to resend the document in parts as several smaller faxes, or send at a lower resolution.
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