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Troubleshooting

Self-Diagnostic Mode

Service Call Codes

Service Call Conditions

SC Logging

SC Automatic Reboot (MP 501/601)

Service Call 101-195

SC100 (Engine: Scanning) (MP 501/601 Only)

SC100 (Engine: Others)

Service Call 202-270

SC200 (Engine: Image Writing)

Service Call 303-396

SC300 (Engine: Imaging 1: Charge, Development)

SC300 (Engine: Imaging 2: Around the Drum)

Service Call 490-491

SC400 (Engine: Imaging 3: Around the Drum)

Service Call 501-582

SC500 (Engine: Paper Transport 1: Paper Feed, Duplex, Transport)

SC500 (Engine: Paper Transport 2: Fusing, Others)

SC500 (Engine: Paper Transport 3: Paper Feed, Duplex, Transport, Fusing)

Service Call 622-691

SC600 (Engine: Communication and Others)

SC600 (Controller)

Service Call 700

SC700 (Engine: Peripherals) (MP 501/601 Only)

Service Call 816-899

SC800 (Controller)

Service Call 900-998

SC900 (Engine: Others)

SC900 (Controller)

Jam Detection

Paper Jam Display

Jam Codes and Display Codes

Sensor Layout

MP 501/601

SP 5300/5310

Paper Size Codes

Troubleshooting Guide

Image Quality

Skewed image

Toner sticking to the right side area on the second side of the paper

Image quality failure due to the fixing failure

Toner scattered

Paper Transport

Paper jam occurred in the paper path between Tray 1 and around the registration roller

Paper jam (J001) occurred after removing the jammed paper from the registration section

Non-feed jam in ARDF (MP 501/601 Only)

Others

Troubles that can be improved by executing drum refresh mode

Problem at regular intervals

SC670 (engine start up error) is displayed