Top Page > Main Chapters > Troubleshooting > Service Call 490-491 > SC400 (Engine: Imaging 3: Around the Drum)
SC No. |
Type |
Error Name/Error Condition/Major Cause/Solution |
SC490-00 |
D |
Toner Density Sensor Error |
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The sensor output value is 930 or more continuously for 5 seconds. |
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Toner motor defective
Check the drive gears can rotate or they are not unusually loaded. If necessary, replace the drive gear.
Reconnect the following connectors.
Toner Density Sensor – Drum PCB connector
Drum PCB – Drum Connection PCB connector
Drum Connection PCB – Connect-Left PCB connector
Connect-Left PCB – IOB connector
If the connector is broken, shorted, or grounded, replace the connector.
Replace the drum unit.
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SC No. |
Type |
Error Name/Error Condition/Major Cause/Solution |
SC491-01 |
D |
Drum Unit Type Mismatch Error |
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Connector defective or disconnected Reconnect the following connectors. Then perform a conduction inspection. If there is no conduction, replace the connector.
Drum Unit – Drum Connection PCB connector
Drum Connection PCB – Connect-Left PCB connector
Connect-Left PCB – IOB connector
Drum PCB defective Replace the drum PCB.
Connect-Left PCB defective Replace the Connect-Left PCB.
IOB defective Replace the IOB.
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SC No. |
Type |
Error Name/Error Condition/Major Cause/Solution |
SC491-02 |
D |
Drum Unit Error |
No response from the device in reading/writing for 5 ms or more and this problem is repeated 5 times consecutively.
The reading data of 2 locations do not match 8 times consecutively.
The writing data and reading date do not match 8 times consecutively.
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Drum PCB defective
Reconnect the following connectors.
Drum PCB – Drum Connection PCB connector
Drum Connection PCB – Connect-Left PCB connector
Connect-Left PCB – IOB connector
If the connector is broken, shorted, or grounded, replace the connector.
Replace the drum unit.
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