Top Page > Main Chapters > Troubleshooting > Service Call 501-582 > SC500 (Engine: Paper Transport 1: Paper Feed, Duplex, Transport)
SC No. |
Type |
Error Name/Error Condition/Major Cause/Solution |
SC501-01 |
D |
Paper Feed Tray Lift Motor Error (Tray 1) |
After the paper feed tray 1 is set, paper feed tray lift sensor does not turn on within 10 seconds. This SC is issued if a problem is detected four times consecutively. |
Bottom plate of the paper feed tray defective
Connector disconnected or defective
Drive transmission of the paper feed tray lift motor defective
Paper feed tray lift motor defective
IOB defective
|
Bottom plate of the paper feed tray defective Check the bottom plate of the paper feed tray. If the bottom plate does not move smoothly, repair or replace the paper feed tray.
Connector disconnected or defective Reconnect the following connector. Then perform a conduction inspection. If there is no conduction, replace the connector.
|
Drive transmission of the paper feed tray lift motor defective Check the gears. If any gears are damaged, replace them.
Paper feed tray lift motor defective Replace the paper feed tray lift motor.
Engine board defective Replace the engine board.
|
SC No. |
Type |
Error Name/Error Condition/Major Cause/Solution |
SC502-01 |
D |
Paper Feed Tray Lift Motor Error (Tray 2) |
After the paper feed tray 2 is set, paper feed tray lift sensor does not turn on within 10 seconds. This SC is issued if a problem is detected four times consecutively. |
Bottom plate of the paper feed tray defective
Connector disconnected or defective
Drive transmission of the paper feed tray lift motor defective
Paper feed tray lift motor defective
Main board defective
|
Bottom plate of the paper feed tray defective Check the bottom plate of the paper feed tray. If the bottom plate does not move smoothly, repair or replace the paper feed tray.
Connector disconnected or defective Reconnect the following connector. Then perform a conduction inspection. If there is no conduction, replace the connector.
|
Drive transmission of the paper feed tray lift motor defective Check the gears. If any gears are damaged, replace them.
Paper feed tray lift motor defective Replace the paper feed tray lift motor.
Main board defective Replace the main board.
|
SC No. |
Type |
Error Name/Error Condition/Major Cause/Solution |
SC502-02 |
D |
Paper Feed Tray Error (Tray 2) |
The error signal is detected for 2 seconds consecutively after the paper feed motor is activated. |
Connector defective or disconnected
Drive transmission of the paper feed motor defective
Paper feed motor defective
Main board defective
|
Connector defective or disconnected Reconnect the following connector. Then perform a conduction inspection. If there is no conduction, replace the connector.
Drive transmission of the paper feed motor defective Check the gears. If any gears are damaged, replace them.
Paper feed motor defective Replace the paper feed motor.
Main board defective Replace the main board.
|
SC No. |
Type |
Error Name/Error Condition/Major Cause/Solution |
SC503-01 |
D |
Paper Feed Tray Lift Motor Error (Tray 3) |
After the paper feed tray 3 is set, paper feed tray lift sensor does not turn on within 10 seconds. This SC is issued if a problem is detected four times consecutively. |
Bottom plate of the paper feed tray defective
Connector disconnected or defective
Drive transmission of the paper feed tray lift motor defective
Paper feed tray lift motor defective
Main board defective
|
|
|
Bottom plate of the paper feed tray defective Check the bottom plate of the paper feed tray. If the bottom plate does not move smoothly, repair or replace the paper feed tray.
Connector disconnected or defective Reconnect the following connector. Then perform a conduction inspection. If there is no conduction, replace the connector.
|
Drive transmission of the paper feed tray lift motor defective Check the gears. If any gears are damaged, replace them.
Paper feed tray lift motor defective Replace the paper feed tray lift motor.
Main board defective Replace the main board.
|
SC No. |
Type |
Error Name/Error Condition/Major Cause/Solution |
SC503-02 |
D |
Paper Feed Tray Error (Tray 3) |
The error signal is detected for 2 seconds consecutively after the paper feed motor is activated. |
Connector defective or disconnected
Drive transmission of the paper feed motor defective
Paper feed motor defective
Main board defective
|
Connector defective or disconnected Reconnect the following connector. Then perform a conduction inspection. If there is no conduction, replace the connector.
Drive transmission of the paper feed motor defective Check the gears. If any gears are damaged, replace them.
Paper feed motor defective Replace the paper feed motor.
Main board defective Replace the main board.
|
SC No. |
Type |
Error Name/Error Condition/Major Cause/Solution |
SC504-01 |
D |
Paper Feed Tray Lift Motor Error (Tray 4) |
After the paper feed tray 4 is set, paper feed tray lift sensor does not turn on within 10 seconds. This SC is issued if a problem is detected four times consecutively. |
Bottom plate of the paper feed tray defective
Connector disconnected or defective
Drive transmission of the paper feed tray lift motor defective
Paper feed tray lift motor defective
Main board defective
|
|
|
Bottom plate of the paper feed tray defective Check the bottom plate of the paper feed tray. If the bottom plate does not move smoothly, repair or replace the paper feed tray.
Connector disconnected or defective Reconnect the following connector. Then perform a conduction inspection. If there is no conduction, replace the connector.
|
Drive transmission of the paper feed tray lift motor defective Check the gears. If any gears are damaged, replace them.
Paper feed tray lift motor defective Replace the paper feed tray lift motor.
Main board defective Replace the main board.
|
SC No. |
Type |
Error Name/Error Condition/Major Cause/Solution |
SC504-02 |
D |
Paper Feed Tray Error (Tray 4) |
The error signal is detected for 2 seconds consecutively after the paper feed motor is activated. |
Connector defective or disconnected
Drive transmission of the paper feed motor defective
Paper feed motor defective
Main board defective
|
|
|
Connector defective or disconnected Reconnect the following connector. Then perform a conduction inspection. If there is no conduction, replace the connector.
Drive transmission of the paper feed motor defective Check the gears. If any gears are damaged, replace them.
|
|
SC No. |
Type |
Error Name/Error Condition/Major Cause/Solution |
SC505-01 |
D |
Paper Feed Tray Lift Motor Error (Tray 5) |
After the paper feed tray 5 is set, paper feed tray lift sensor does not turn on within 10 seconds. This SC is issued if a problem is detected four times consecutively. |
Bottom plate of the paper feed tray defective
Connector disconnected or defective
Drive transmission of the paper feed tray lift motor defective
Paper feed tray lift motor defective
Main board defective
|
|
|
Bottom plate of the paper feed tray defective Check the bottom plate of the paper feed tray. If the bottom plate does not move smoothly, repair or replace the paper feed tray.
Connector disconnected or defective Reconnect the following connector. Then perform a conduction inspection. If there is no conduction, replace the connector.
|
Drive transmission of the paper feed tray lift motor defective Check the gears. If any gears are damaged, replace them.
Paper feed tray lift motor defective Replace the paper feed tray lift motor.
Main board defective Replace the main board.
|
SC No. |
Type |
Error Name/Error Condition/Major Cause/Solution |
SC505-02 |
D |
Paper Feed Tray Error (Tray 5) |
The error signal is detected for 2 seconds consecutively after the paper feed motor is activated. |
Connector defective or disconnected
Drive transmission of the paper feed motor defective
Paper feed motor defective
Main board defective
|
Connector defective or disconnected Reconnect the following connector. Then perform a conduction inspection. If there is no conduction, replace the connector.
Drive transmission of the paper feed motor defective Check the gears. If any gears are damaged, replace them.
Paper feed motor defective Replace the paper feed motor.
Main board defective Replace the main board.
|
SC No. |
Type |
Error Name/Error Condition/Major Cause/Solution |
SC520-01 |
D |
Main Motor Error 1 |
The main motor is not stabilized within 2 seconds after the motor is activated. |
Main motor defective
IOB defective
|
Main motor defective
Reconnect the following connector. Then perform a conduction inspection. If there is no conduction, replace the connector.
Replace the main motor.
IOB defective
Update the engine software to the latest version.
Replace the IOB.
|
SC No. |
Type |
Error Name/Error Condition/Major Cause/Solution |
SC520-02 |
D |
Main Motor Error 2 |
After the main motor is stabilized, the stable OFF signal is detected for 2 seconds consecutively. |
Main motor defective
IOB defective
|
Main motor defective
Check if the gears rotate smoothly. If any gears are damaged, replace them.
Reconnect the following connector. Then perform a conduction inspection. If there is no conduction, replace the connector.
Replace the main motor.
IOB defective
Update the engine software to the latest version.
Replace the IOB.
|