Symptom
The following image quality failure occur due to the fixing failure.
Backside partial stains
Toner peeling
Black spots caused by the toner fixation
Solution
Change the paper type setting to thicker with the procedure below.
MP 501/601
Press the [User Tools] icon on the operation panel.
Press [Tray Paper Settings].
Press [Next].
Select the tray from [Tray Paper Size: Tray 1] to [Tray Paper Size: Tray 5] for which you want to change the paper type.
Change the paper type setting to thicker in [Paper Thickness].
SP 5300/5310
Press the [Menu] key on the control panel.
Select [Paper Input] -> Press [OK]
Select the tray from [Tray Paper Size: Tray 1] to [Tray Paper Size: Tray 5] for which you want to change the paper type -> Press [OK]
Change the paper type setting to thicker -> Press [OK]
The setting is complete when specifying the following types of paper:
Thin Paper, Plain Paper, Plain Paper 2, Middle Thick, Thick Paper 1, Thick Paper 2, Thick Paper 3, Special Paper 1, Special Paper 2, Special Paper 3
If you have selected [Recycled Paper], [Color Paper], [Letterhead], [Label Paper], [Envelope], or [Preprinted Paper] for the paper type, press [Escape].
Select [Maintenance] -> Press [OK]
Select [General Settings] -> Press [OK]
Select the paper thickness setting for the specified paper type -> Press [OK]
Select the tray where the specified type of paper is loaded -> Press [OK]
If you selected [Letterhead Setting], [Label Paper Setting], or [Envelope Setting] in Step 8, you can specify the paper thickness for each tray separately. For other paper types, the specified paper thickness is applied to all trays.
Change the paper type setting to thicker -> Press [OK]
