Check Point | Troubleshooting Procedures | |
1 | LAN cable connected? | Check the LAN cable connection. |
2 | Number of specified Alias fax correct? | Confirm the Alias of the remote fax. Error Code: 13-14 |
3 | Firewall/NAT installed? | The firewall cannot be breached. Send by another method (Fax, Internet Fax) |
4 | Transmission sent manually? | Manual sending not supported. |
5 | Gatekeeper/SIP server installed correctly? | Contact the network administrator. |
6 | Gatekeeper/SIP server power turned ON? | Contact the network administrator. |
7 | IP address/host name of Gatekeeper/SIP server correct? | Check the IP address/host name. |
8 | DNS server registered when Gatekeeper/SIP server host name specified? | Contact the network administrator. |
9 | Enable H.323/Enable SIP SW is set to on? | Check the settings. See User Parameter SW 34 Bit 0/SW 34 Bit 1 |
10 | IP address of local fax registered? | Register the IP address of the local fax. |
11 | Alias number of local fax registered? | Register the Alias number of the local fax. |
12 | Remote fax registered in Gatekeeper? | Contact the network administrator. |
13 | Remote fax a T.38 terminal? | Check whether the remote fax is a T38 terminal. |
14 | Remote fax switched off or busy? | Contact the network administrator. |
15 | Network bandwidth too narrow? | Request the system administrator to increase the bandwidth. |
Raise the delay level. (IPFAX SW 01 Bit 0 to 3) | ||
Lower the modem transmission baud rate. (IPFAX SW 05) | ||
16 | Remote fax cancelled transmission? | Check whether the remote fax cancelled the transmission. |