Check Point | Troubleshooting Procedures | |
1 | LAN cable connected? | Check the LAN cable connection. |
2 | VoIP Gateway T.38 standard? | Contact the network administrator. |
3 | VoIP Gateway installed correctly? | Contact the network administrator. |
4 | VoIP Gateway power switched on? | Contact the network administrator. |
5 | Is the IP address/host name of the specified Gateway correct? | Check the IP address/host name. |
6 | Number of the specified fax correct? | Check the remote fax number. |
7 | Firewall/NAT installed? | The firewall cannot be breached. Send by another method (Fax, Internet Fax) |
8 | Transmission sent manually? | Manual sending not supported. |
9 | IP address of local fax registered? | Register the IP address. |
10 | DNS registered when host name specified? | Contact the network administrator. |
11 | Remote fax a G3 fax? | Check that the remote fax is a G3 fax. |
12 | G3 fax connected to VoIP gateway? | Check that G3 fax is connected. |
13 | Remote G3 fax turned ON? | Check that G3 fax is ON. |
14 | Network bandwidth too narrow? | Request the network administrator to increase the bandwidth. |
Raise the network delay level. (IPFAX SW 01 Bit 0 to 3) | ||
IP-Fax bandwidth is the same as the DCS speed. Set IP-Fax SW00 Bit 6 to 1. | ||