Typical example

NG case:

SP5-860-022 is Off:

1. The "MAIL FROM" field = device (Fig.1 )
2. The mail header "From:" field = user (Fig.2 )
3. The SMTP username = device (Fig.1 )

When the SMTP server compares 2) and 3) the Exchange Server will stop the transmission procedure.

OK case:

SP5-860 can be used to make the values in the above example, match.

In this example, if SP5-860-022 is On, the user's email address in the mail header '2)' will be replaced by the Administrator's email address. (see Fig.3 )

To solve the problem, the Administrator's address must be the same as the device's address.

If this is done:

1. The "Mail From: field = device
2. The mail header "From:" field = administrator
3. The SMTP username = device

1,2 and 3 must match and the authentication should be successful.

The device SMTP user name, password, and email address are configurable in [User Tools] > [Machine Features] > [System Settings] > [File Transfer] > [SMTP Authentication]

User email addresses are configurable in the user configuration of the Address Book.

The administrator email address is configurable in [User Tools] > [Machine Features] > [System Settings] > [File Transfer] > [Administrator's Email Address]