If an error code occurs, retry the communication. If the same problem occurs, try to fix the problem as suggested below. Note that some error codes appear only in the error code display and on the service report.

Code

Meaning

Suggested Cause/Action

0-00

DIS/NSF not detected within 40 s of Start being pressed

  • Check the line connection.
  • The machine at the other end may be incompatible.
  • Replace the FCU.
  • Check for DIS/NSF with an oscilloscope.
  • If the rx signal is weak, there may be a bad line.

0-01

DCN received unexpectedly

  • The other party is out of paper or has a jammed printer.
  • The other party pressed Stop during communication.

0-03

Incompatible modem at the other end

The other terminal is incompatible.

0-04

CFR or FTT not received after modem training

  • Check the line connection.
  • Try changing the tx level and/or cable equalizer settings.
  • Replace the FCU.
  • The other terminal may be faulty; try sending to another machine.
  • If the rx signal is weak or defective, there may be a bad line.

Cross reference

  • Tx level - NCU Parameter 01 (PSTN)
  • Cable equalizer - G3 Switch 07 (PSTN)
  • Dedicated tx parameters in Service Program Mode

0-05

Modem training fails even G3 shifts down to 2400 bps

  • Check the line connection.
  • Try adjusting the tx level and/or cable equalizer.
  • Replace the FCU.
  • Check for line problems.

Cross reference

See error code 0-04.

0-06

The other terminal did not reply to DCS

  • Check the line connection.
  • Try adjusting the tx level and/or cable equalizer settings.
  • Replace the FCU.
  • The other end may be defective or incompatible; try sending to another machine.
  • Check for line problems.

Cross reference

See error code 0-04.

0-07

No post-message response from the other end after a page was sent

  • Check the line connection.
  • Replace the FCU.
  • The other end may have jammed or run out of paper.
  • The other end user may have disconnected the call.
  • Check for a bad line.
  • The other end may be defective; try sending to another machine.

0-08

The other end sent RTN or PIN after receiving a page, because there were too many errors

  • Check the line connection.
  • Replace the FCU.
  • The other end may have jammed, or run out of paper or memory space.
  • Try adjusting the tx level and/or cable equalizer settings.
  • The other end may have a defective modem/FCU; try sending to another machine.
  • Check for line problems and noise.

Cross reference

  • Tx level - NCU Parameter 01 (PSTN)
  • Cable equalizer - G3 Switch 07 (PSTN)
  • Dedicated tx parameters in Service Program Mode

0-14

Non-standard post message response code received

  • Incompatible or defective remote terminal; try sending to another machine.
  • Noisy line: resend.
  • Try adjusting the tx level and/or cable equalizer settings.
  • Replace the FCU.

Cross reference

See error code 0-08.

0-15

The other terminal is not capable of specific functions.

The other terminal is not capable of accepting the following functions, or the other terminal’s memory is full.

  • Confidential rx
  • Transfer function
  • SEP/SUB/PWD/SID

0-16

CFR or FTT not detected after modem training in confidential or transfer mode

  • Check the line connection.
  • Replace the FCU.
  • Try adjusting the tx level and/or cable equalizer settings.
  • The other end may have disconnected, or it may be defective; try calling another machine.
  • If the rx signal level is too low, there may be a line problem.

Cross reference

See error code 0-08.

0-17

Communication was interrupted by pressing the [Stop] key

If the [Stop] key was not pressed and this error keeps occurring, replace the operation panel or the operation panel drive board.

0-20

Facsimile data not received within 6 s of retraining

  • Check the line connection.
  • Replace the FCU.
  • Check for line problems.
  • Try calling another fax machine.
  • Try adjusting the reconstruction time for the first line and/or rx cable equalizer setting.

Cross reference

  • Reconstruction time - G3 Switch 0A, bit 6
  • Rx cable equalizer - G3 Switch 07 (PSTN)

0-21

EOL signal (end-of-line) from the other end not received within 5 s of the previous EOL signal

  • Check the connections between the FCU and line.
  • Check for line noise or other line problems.
  • Replace the FCU.
  • The remote machine may be defective or may have disconnected.

Cross reference

Maximum interval between EOLs and between ECM frames - G3 Switch 0A, bit 4

0-22

The signal from the other end was interrupted for more than the acceptable modem carrier drop time (default: 200 ms)

  • Check the line connection.
  • Replace the FCU.
  • Defective remote terminal.
  • Check for line noise or other line problems.
  • Try adjusting the acceptable modem carrier drop time.

Cross reference

Acceptable modem carrier drop time - G3 Switch 0A, bits 0 and 1

0-23

Too many errors during reception

  • Check the line connection.
  • Replace the FCU.
  • Defective remote terminal
  • Check for line noise or other line problems.
  • Try asking the other end to adjust their tx level.
  • Try adjusting the rx cable equalizer setting and/or rx error criteria.

Cross reference

  • Rx cable equalizer - G3 Switch 07 (PSTN)
  • Rx error criteria - Communication Switch 02, bits 0 and 1

0-29

Data block format failure in ECM reception

  • Check for line noise or other line problems.
  • Check the FCU - NCU connectors.
  • Replace the NCU or FCU.

0-30

The other terminal did not reply to NSS(A) in AI short protocol mode.

  • Check the line connection.
  • Try adjusting the tx level and/or cable equalizer settings.
  • The other terminal may not be compatible.

Cross reference

Dedicated tx parameters - Section 4

0-32

The other terminal sent a DCS, which contained functions that the receiving machine cannot handle.

  • Check the protocol dump list.
  • Ask the other party to contact the manufacturer.

0-33

The data reception (not ECM) is not completed within 10 minutes.

  • Check the line connection.
  • The other terminal may have a defective modem/FCU.

0-52

Polarity changed during communication

  • Check the line connection.
    Retry communication.

0-55

FCU does not detect the SG3.

  • FCU firmware or board defective.
  • SG3 firmware or board defective.

0-56

The stored message data exceeds the capacity of the mailbox in the SG3.

SG3 firmware or board defective.

0-70

The communication mode specified in CM/JM was not available.

(V.8 calling and called terminal)

  • The other terminal did not have a compatible communication mode (e.g., the other terminal was a V.34 data modem and not a fax modem.)
  • A polling tx file was not ready at the other terminal when polling rx was initiated from the calling terminal.

0-74

The calling terminal fell back to T.30 mode, because it could not detect ANSam after sending CI.

  • The calling terminal could not detect ANSam due to noise, etc.
  • ANSam was too short to detect.
  • Check the line connection and condition.
  • Try making a call to another V.8/V.34 fax.

0-75

The called terminal fell back to T.30 mode, because it could not detect a CM in response to ANSam (ANSam timeout).

  • The terminal could not detect ANSam.
  • Check the line connection and condition.
  • Try receiving a call from another V.8/V.34 fax.

0-76

The calling terminal fell back to T.30 mode, because it could not detect a JM in response to CM

(CM timeout).

  • The called terminal could not detect a CM due to noise, etc.
  • Check the line connection and condition.
  • Try making a call to another V.8/V.34 fax.

0-77

The called terminal fell back to T.30 mode, because it could not detect a CJ in response to JM

(JM timeout).

  • The calling terminal could not detect a JM due to noise, etc.
  • A network that has narrow bandwidth cannot pass JM to the other end.
  • Check the line connection and condition.
  • Try receiving a call from another V.8/V.34 fax.

0-79

The called terminal detected CI while waiting for a V.21 signal.

  • Check for line noise or other line problems.
  • If this error occurs, the called terminal falls back to T.30 mode.

0-80

The line was disconnected due to a timeout in V.34 phase 2 – line probing.

  • The guard timer expired while starting these phases. Serious noise, narrow bandwidth, or low signal level can cause these errors.

If these errors happen at the transmitting terminal:

  • Try making a call at a later time.
  • Try using V.17 or a slower modem using dedicated tx parameters.
  • Try increasing the tx level.
  • Try adjusting the tx cable equalizer setting.

If these errors happen at the receiving terminal:

  • Try adjusting the rx cable equalizer setting.
  • Try increasing the tx level.
  • Try using V.17 or a slower modem if the same error is frequent when receiving from multiple senders.

0-81

The line was disconnected due to a timeout in V.34 phase 3 – equalizer training.

0-82

The line was disconnected due to a timeout in the V.34 phase 4 – control channel start-up.

0-83

The line was disconnected due to a timeout in the V.34 control channel restart sequence.

0-84

The line was disconnected due to abnormal signaling in V.34 phase 4 – control channel start-up.

  • The signal did not stop within 10 s.
  • Turn off the main power switch, then turn it back on.
  • If the same error is frequent, replace the FCU.

0-85

The line was disconnected due to abnormal signaling in V.34 control channel restart.

  • The signal did not stop within 10 s.
  • Turn off the main power switch, then turn it back on.
  • If the same error is frequent, replace the FCU.

0-86

The line was disconnected because the other terminal requested a data rate using MPh that was not available in the currently selected symbol rate.

  • The other terminal was incompatible.
  • Ask the other party to contact the manufacturer.

0-87

The control channel started after an unsuccessful primary channel.

  • The receiving terminal restarted the control channel because data reception in the primary channel was not successful.
  • This does not result in an error communication.

0-88

The line was disconnected because PPR was transmitted/received 9 (default) times within the same ECM frame.

  • Try using a lower data rate at the start.
  • Try adjusting the cable equalizer setting.

2-11

Only one V.21 connection flag was received

Replace the FCU.

2-12

Modem clock irregularity

Replace the FCU.

2-13

Modem initialization error

  • Turn off the machine, then turn it back on.
  • Update the modem ROM.
  • Replace the FCU.

2-22

Counter overflow error of JBIG chip

If error occurs frequently, change the settings for resolution, paper size, compression type.

2-23

JBIG compression or reconstruction error

Turn off the machine, then turn it back on.

2-24

JBIG ASIC error

Turn off the machine, then turn it back on.

2-25

JBIG data reconstruction error (BIH error)

  • JBIG data error
  • Check the sender’s JBIG function.
  • Update the FCU ROM.

2-26

JBIG data reconstruction error (Float marker error)

2-27

JBIG data reconstruction error (End marker error)

2-28

JBIG data reconstruction error (Timeout)

2-29

JBIG trailing edge maker error

  • FCU defective
  • Check the destination device.

2-50

The machine resets itself for a fatal FCU system error

If this is frequent, update the ROM, or replace the FCU.

2-51

The machine resets itself because of a fatal communication error

If this is frequent, update the ROM, or replace the FCU.

2-53

Snd msg() in the manual task is an error because the mailbox for the operation task is full.

The user did the same operation many times, and this gave too much load to the machine.

4-01

Line current was cut

  • Check the line connector.
  • Check for line problems.
  • Replace the FCU.

4-10

Communication failed because of an ID Code mismatch (Closed Network) or Tel. No./CSI mismatch (Protection against Wrong Connections)

  • Get the ID Codes the same and/or the CSIs programmed correctly, then resend.
  • The machine at the other end may be defective.

5-00

Data reconstruction not possible

Replace the FCU.

5-10

DCR timer expired

Replace the FCU.

5-20

Storage impossible because of a lack of memory

  • Temporary memory shortage
  • Test the SAF memory.

5-21

Memory overflow

5-23

Print data error when printing a substitute rx or confidential rx message

  • Test the SAF memory.
  • Ask the other end to resend the message.

5-25

SAF file access error

  • Replace an SD card or HDD.
  • Replace the FCU.

6-00

G3 ECM - T1 time out during reception of facsimile data

  • Try adjusting the rx cable equalizer.
  • Replace the FCU.

6-01

G3 ECM - no V.21 signal was received

6-02

G3 ECM - EOR was received

6-04

G3 ECM - RTC not detected

  • Check the line connection.
  • Check for a bad line or defective remote terminal.
  • Replace the FCU.

6-05

G3 ECM - facsimile data frame not received within 18 s of CFR, but there was no line fail

  • Check the line connection.
  • Check for a bad line or defective remote terminal.
  • Replace the FCU.
  • Try adjusting the rx cable equalizer

Cross reference

Rx cable equalizer - G3 Switch 07 (PSTN)

6-06

G3 ECM - coding/decoding error

  • Defective FCU
  • The other terminal may be defective.

6-08

G3 ECM - PIP/PIN received in reply to PPS.NULL

  • The other end pressed Stop during communication.
  • The other terminal may be defective.

6-09

G3 ECM - ERR received

  • Check for a noisy line.
  • Adjust the tx levels of the communicating machines.
  • See code 6-05.

6-10

G3 ECM - error frames still received at the other end after all communication attempts at 2400 bps

  • Check for line noise.
  • Adjust the tx level (use NCU parameter 01 or the dedicated tx parameter for that address).
  • Check the line connection.
  • Defective remote terminal

6-21

V.21 flag detected during high speed modem communication

The other terminal may be defective or incompatible.

6-22

The machine resets the sequence because of an abnormal handshake in the V.34 control channel

  • Check for line noise.
  • If the same error occurs frequently, replace the FCU.
  • Defective remote terminal

6-99

V.21 signal not stopped within 6 s

Replace the FCU.

13-17

SIP user name registration error

  • Double registration of the SIP user name
  • Capacity for user-name registration in the SIP server is not sufficient.

13-18

SIP server access error

  • Incorrect initial setting for the SIP server
  • Defective SIP server

13-24

SIP authentication error

  • Registered password in the device does not match the password in the SIP server.

13-25

Network I/F setting error

  • IPV4 is not active in the active protocol setting.
  • IP address of the device is not registered.

13-26

Network I/F setting error at power on

  • Active protocol setting does not match the I/F setting for SIP server.
  • IP address of the device is not registered.

13-27

IP address setting error

IP address of the device is not registered.

14-00

SMTP Send Error

Error occurred during sending to the SMTP server. Occurs for any error other than 14-01 to 16. For example, the mail address of the system administrator is not registered.

14-01

SMTP Connection Failed

  • Failed to connect to the SMTP server (timeout) because the server could not be found.
  • The PC is not ready to transfer files.
  • SMTP server not functioning correctly
  • The DNS IP address is not registered.
  • Network not operating correctly
  • Destination folder selection not correct

14-02

No Service by SMTP Service (421)

  • SMTP server operating incorrectly, or the destination for direct SMTP sending is not correct.
  • Contact the system administrator and check that the SMTP server has the correct settings and operates correctly.
  • Contact the system administrator for direct SMTP sending and check the sending destination.

14-03

Access to SMTP Server Denied (450)

  • Failed to access the SMTP server because the access is denied.
  • SMTP server operating incorrectly. Contact the system administrator to determine if there is a problem with the SMTP server and to check that the SMTP server settings are correct.
  • Folder send destination is incorrect. Contact the system administrator to determine that the SMTP server settings and path to the server are correct.
  • Device settings incorrect. Confirm that the user name and password settings are correct.
  • Direct SMTP destination incorrect. Contact the system administrator to determine if there is a problem at the destination at that the settings at the destination are correct.

14-04

Access to SMTP Server Denied (550)

  • SMTP server operating incorrectly
  • Direct SMTP sending not operating correctly

14-05

SMTP Server HDD Full (452)

  • Failed to access the SMTP server because the HDD on the server is full
  • Insufficient free space on the HDD of the SMTP server. Contact the system administrator and check the amount of space remaining on the SMTP server HDD.
  • Insufficient free space on the HDD where the destination folder is located. Contact the system administrator and check the amount of space remaining on the HDD where the target folder is located.
  • Insufficient free space on the HDD at the target destination for SMTP direct sending. Contact the system administrator and check the amount of space remaining on the target HDD.

14-06

User Not Found on SMTP Server (551)

  • The designated user does not exist.
  • The designated user does not exist on the SMTP server.
  • The designated address is not for use with direct SMTP sending.

14-07

Data Send to SMTP Server Failed (4XX)

  • Failed to access the SMTP server because the transmission failed
  • PC not operating correctly
  • SMTP server operating incorrectly
  • Network not operating correctly
  • Destination folder setting incorrect
  • Direct SMTP sending not operating correctly

14-08

Data Send to SMTP Server Failed (5XX)

  • Failed to access the SMTP server because the transmission failed
  • SMTP server operating incorrectly
  • Destination folder setting incorrect
  • Direct SMTP sending not operating correctly.
  • Software application error

14-09

Authorization Failed for Sending to SMTP Server

  • POP-Before-SMTP or SMTP authorization failed.
  • Incorrect setting for file transfer

14-10

Addresses Exceeded

Number of broadcast addresses exceeded the limit for the SMTP server.

14-11

Buffer Full

The send buffer is full so the transmission could not be completed. Buffer is full due to using Scan-to-Email while the buffer is being used send mail at the same time.

14-12

Data Size Too Large

Transmission was cancelled because the detected size of the file was too large.

14-13

Send Cancelled

Processing is interrupted because the user pressed Stop.

14-14

Security Locked File Error

Update the software because of the defective software.

14-15

Mail Data Error

  • The transmitting a mail is interrupted via DCS due to the incorrect data.
  • Update the software because of the defective software.

14-16

Maximum Division Number Error

  • When a mail is divided for the mail transmission and the division number of a mail are more than the specified number, the mail transmission is interrupted.
  • Update the software because of the defective software.

14-17

Incorrect Ticket

Update the software because of the defective software.

14-18

Access to MCS File Error

  • The access to MCS file is denied due to the no permission of access.
  • Update the software because of the defective software.

14-20

SMTP Authentication error

Make sure the administrator's e-mail address is same as the SMTP authentication address or POP before SMTP address.

14-21

Transmission error of S/MIME

Register the correct user certificate and device certificate.

14-22

Destination certificate is invalid in S/MIME transmission.

Register the correct destination certificate.

14-23

Device certificate is invalid in S/MIME transmission.

Register the correct device certificate.

14-24

Destination and device certificate is in valid in S/MIME.

Register the correct user certificate and device certificate.

14-30

MCS File Creation Failed

Failed to create the MCS file because:

  • The number of files created with other applications on the Document Server has exceeded the limit.
  • HDD is full or not operating correctly.
  • Software error

14-31

UFS File Creation Failed

UFS file could not be created:

  • Not enough space in UFS area to handle both Scan-to-Email and IFAX transmission
  • HDD full or not operating correctly
  • Software error

14-32

Cancelled the Mail Due to Error Detected by NFAX

Error detected with NFAX and send was cancelled due to a software error.

14-33

No Mail Address For the Machine

Neither the mail address of the machine nor the mail address of the network administrator is registered.

14-34

Address designated in the domain for SMTP sending does not exist

  • Operational error in normal mail sending or direct SMTP sending.
  • Check the address selected in the address book for SMTP sending.
  • Check the domain selection.

14-50

Mail Job Task Error

Due to an FCU mail job task error, the send was cancelled:

  • Address book was being edited during creation of the notification mail.
  • Software error

14-51

UCS Destination Download Error

Not even one return notification can be downloaded:

  • The address book was being edited.
  • The number for the specified destination does not exist (it was deleted or edited after the job was created).

14-60

Send Cancel Failed

The cancel operation by the user failed to cancel the send operation.

14-61

Notification Mail Send Failed for All Destinations

All addresses for return notification mail failed.

14-62

Transmission Error due to the existence of zero line page

When the 0 line page exists in received pages with G3 communication, the transmission is interrupted.

15-01

POP3/IMAP4 Server Not Registered

At startup, the system detected that the IP address of the POP3/IMAP4 server has not been registered in the machine.

15-02

POP3/IMAP4 Mail Account Information Not Registered

The POP3/IMAP4 mail account has not been registered.

15-03

Mail Address Not Registered

The mail address has not been registered.

15-10

DCS Mail Receive Error

Error other than 15-11 to 15-18.

15-11

Connection Error

The DNS or POP3/IMAP4 server could not be found:

  • The IP address for DNS or POP3/IMAP4 server is not stored in the machine.
  • The DNS IP address is not registered.
  • Network not operating correctly

15-12

Authorization Error

POP3/IMAP4 send authorization failed:

  • Incorrect IFAX user name or password
  • Access was attempted by another device, such as the PC.
  • POP3/IMAP4 settings incorrect

15-13

Receive Buffer Full

Occurs only during manual reception. Transmission cannot be received due to insufficient buffer space. The buffer is being used for mail send or Scan-to-Email.

15-14

Mail Header Format Error

The mail header is not standard format. For example, the Date line description is incorrect.

15-15

Mail Divide Error

The e-mail is not in standard format. There is no boundary between parts of the e-mail, including the header.

15-16

Mail Size Receive Error

The mail cannot be received because it is too large.

15-17

Receive Timeout

May occur during manual receiving only because the network is not operating correctly.

15-18

Incomplete Mail Received

Only one portion of the mail was received.

15-31

Final Destination for Transfer Request Reception Format Error

The format of the final destination for the transfer request was incorrect.

15-39

Send/Delivery Destination Error

The transmission cannot be delivered to the final destination:

  • Destination file format is incorrect.
  • Could not create the destination for the file transmission.

15-41

SMTP Receive Error

Reception rejected because the transaction exceeded the limit for the “Auth. E-mail RX” setting.

15-42

Off Ramp Gateway Error

The delivery destination address was specified with Off Ramp Gateway OFF.

15-43

Address Format Error

Format error in the address of the Off Ramp Gateway.

15-44

Addresses Over

The number of addresses for the Off Ramp Gateway exceeded the limit of 30.

15-61

Attachment File Format Error

The attached file is not TIFF format.

15-62

TIFF File Compatibility Error

Could not receive transmission due to:

  • Resolution error
  • Image of resolution greater than 200 dpi without extended memory.
  • Resolution is not supported.
  • Page size error
  • The page size was larger than A3.
  • Compression error
  • File was compressed with other than MH, MR, or MMR.

15-63

TIFF Parameter Error

The TIFF file sent as the attachment could not be received because the TIFF header is incorrect:

  • The TIFF file attachment is a type not supported.
  • The TIFF file attachment is corrupted.
  • Software error

15-64

TIFF Decompression Error

The file received as an attachment caused the TIFF decompression error:

  • The TIFF format of the attachment is corrupted.
  • Software error

15-71

Not Binary Image Data

The file could not be received because the attachment was not binary image data.

15-73

MDN Status Error

Could not find the Disposition line in the header of the Return Receipt, or there is a problem with the firmware.

15-74

MDN Message ID Error

Could not find the Original Message ID line in the header of the Return Receipt, or there is a problem with the firmware.

15-80

Mail Job Task Read Error

Could not receive the transmission because the destination buffer is full and the destination could not be created (this error may occur when receiving a transfer request or a request for notification of reception).

15-81

Repeated Destination Registration Error

Could not repeat receive the transmission because the destination buffer is full and the destination could not be created (this error may occur when receiving a transfer request or a request for notification of reception).

15-91

Send Registration Error

Could not receive the file for transfer to the final destination:

  • The format of the final destination or the transfer destination is incorrect.
  • Destinations are full so the final and transfer destinations could not be created.

15-92

Memory Overflow

Transmission could not be received because memory overflowed during the transaction.

15-93

Memory Access Error

Transaction could not complete due to a malfunction of SAF memory.

15-94

Incorrect ID Code

The machine rejected an incoming e-mail for transfer request, because the ID code in the incoming e-mail did not match the ID code registered in the machine.

15-95

Transfer Station Function

The machine rejected an incoming e-mail for transfer because the transfer function was unavailable.

22-00

Original length exceeded the maximum scan length

  • Divide the original into more than one page.
  • Check the resolution used for scanning. Lower the scan resolution if possible.
  • Add optional page memory.

22-01

Memory overflow while receiving

  • Wait for the files in the queue to be sent.
  • Delete unnecessary files from memory.
  • Transfer the substitute reception files to an another fax machine, if the machine’s printer is busy or out of order.
  • Add an optional SAF memory card or hard disk.

22-02

Tx or rx job stalled due to line disconnection at the other end

  • The job started normally but did not finish normally; data may or may not have been received fully.
  • Restart the machine.

22-04

The machine cannot store received data in the SAF

  • Update the ROM
  • Replace the FCU.

22-05

No G3 parameter confirmation answer

Defective FCU board or firmware

23-00

Data read timeout during construction

  • Restart the machine.
  • Replace the FCU.

25-00

The machine software resets itself after a fatal transmission error occurred

  • Update the ROM.
  • Replace the FCU.

F0-xx

V.34 modem error

Replace the FCU.

F6-xx

SG3 modem error

  • Update the SG3 modem ROM.
  • Check for line noise or other line problems.
  • Try communicating another V.8/V.34 fax.