SP C360DNw, SP C360SFNw, SP C360SNw, SP C361SFNw

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  • Read This First
    • Symbols, Abbreviations and Trademarks
      • Symbols, Abbreviations
      • Trademarks
  • Product Information
    • Machine Codes and Peripherals Configuration
      • Machine Names
      • List of Options
      • Consumables
      • Diagram
    • Specifications
  • Installation
    • Installation Requirements
      • Environment
      • Machine Level
      • Machine Space Requirements
      • Power Requirements
    • Main Machine Installation
      • Main Machine Installation
      • Moving the Machine
      • Transporting the Machine
    • Machine Data Encryption
      • Overview
      • Setting Procedure
      • Data That is Encrypted
        • Notes for Encrypting Data on the Machine
      • Enabling the Encryption Settings
        • MF Models
        • Printer Model
      • Backing Up the Encryption Key
        • MF Models
        • Printer Model
      • Recovery Procedure
      • Restoring the Encryption Key
        • MF Models
        • Printer Model
      • Forced Start Up with No Encryption Key
        • MF Models
        • Printer Model
    • Option Installation
      • Paper Feed Unit TK1230 (M407)
      • Paper Feed Unit TK1240 (M408)
      • NFC Card Reader Type P14 (M531)
      • Handset HS1010 (M448)
  • Preventive Maintenance
    • Requests for Daily Care and Maintenance to Customers
    • Preventive Maintenance Tables
    • Image Quality Standards
    • Paper Transfer Quality Standards
  • Replacement and Adjustment
    • General Cautions
      • Notes on the Main Power Switch
        • Characteristics of the Push Switch (DC Switch)
        • Shutdown Method
        • Forced Shutdown
    • Special Tools
      • SMC Report (Factory Settings) Storage
    • Exterior Covers
      • Rear Cover
        • Printer Model
        • MF Models
      • Paper Exit Cover (with Operation Panel)
        • Printer Model
        • MF Models
      • Right Cover
      • Left Cover
      • Front Cover Unit
      • Upper Cover
        • Printer Model
        • MF Models
        • Reinstalling the Upper Cover
      • Scanner/DF Assembly (Only for MF Models)
    • LED Optics
      • LED Head
      • Toner End Sensor
      • Discharge Lamp
    • PCDU
      • PCDU
      • PCDU Cover (Right)
    • Image Transfer
      • Image Transfer Belt Unit
        • After Installing a New Image Transfer Belt Unit
      • Image Transfer Belt Cleaning Unit
      • Transfer Roller
        • After Installing a New Transfer Roller
    • Drive Unit
      • Transfer/Transport Motor
      • Fusing Motor
      • Drum Motor: K
      • Drum Motor: CMY
      • Duplex Inverter Solenoid
      • Toner Supply Solenoid
      • Paper Feed Clutch, ITB Contact Clutch and Drive Gears
      • Registration Clutch
      • Toner Supply Clutch
      • Bypass Feed Clutch
      • Duplex Intermediate Clutch
      • Duplex Paper Exit Clutch
      • Bypass Bottom Plate Clutch
    • Fusing
      • Fusing Unit
      • Thermistor
      • Thermostat
      • Fusing Belt Unit
      • Fusing Lamp
      • Thermopile (with Bracket)
    • Paper Feed
      • Paper Feed Roller
      • Friction Pad
      • Bypass Tray Unit
      • Bypass Feed Roller
      • Bypass Friction Pad
      • Paper Size Switch
      • Paper End Sensor
      • Bypass Paper End Sensor
      • Bypass Bottom Plate Home Position Sensor
    • Paper Transport
      • Fusing Entrance Sensor
      • Duplex Sensor
      • Registration Sensor
      • Paper Exit Sensor
      • Paper Exit Full Sensor
      • Registration Roller (Drive)
      • Registration Roller (Driven)
      • Paper Exit/Reverse Roller
      • Duplex Entrance Roller
      • Duplex Intermediate Roller
      • Duplex Exit Roller
    • Waste Toner
      • Waste Toner Bottle
      • Waste Toner Bottle Set Switch
      • Waste Toner Bottle Full Sensor
      • Waste Toner Duct
    • Electrical Components
      • ID Chip Relay Board
      • Temperature & Humidity Sensor
      • Engine Board
        • Printer Model
        • MF Models
        • When Installing the New Engine Board
      • Controller Board
        • Printer Model
        • MF Models
      • PSU
      • High Voltage Power Supply Board
        • When Installing the New High Voltage Power Supply Board
      • PCDU Sensor Board
      • TM (ID) Sensor
        • Before TM (ID) Sensor Replacement
        • Replacement
        • Adjustment after the TM (ID) Sensor Replacement
      • USB Board (Only for Printer Model)
      • Operation Panel
        • Printer Model (Operation Panel, Relay Board, NFC Board)
        • MF Models (Relay Board, NFC Board)
      • Fusing Fan Motor
      • Cooling Fan Motor
        • Reinstalling the Cooling Fan Motor
      • PSU Fan Motor
      • Interlock Switch
      • NVRAM, EEPROM
        • NVRAM on the Controller
        • EEPROM on the Engine Board
      • Micro SD Card (Only for SP C361SFNw)
      • Speaker (Only for Printer Model)
      • Wireless LAN Board (Only for MF Models)
      • FFCs on the DF Unit and the Scanner Unit
        • Common Procedure
        • Removing the FFC on the DF Unit
        • Removing the FFC on the Scanner Unit
    • SPDF (Only for MF Models)
      • Document Feeder
        • When Installing the Document Feeder
      • CIS in the Document Feeder (Original Rear Side CIS)
        • When Installing the Original Rear Side CIS
      • AGC Adjustment for the Original Rear Side CIS
      • DF Front Cover
      • DF Rear Cover
      • Original Tray
      • Top Cover
      • Original Feed Unit
      • DF Friction Pad
      • Sensors
        • DF Feed Sensor
        • Original Set Sensor
        • ID Card Set Sensor
        • Registration Sensor
        • Top Cover Set Sensor
      • DF Drive Motor
      • DF Relay Board
      • Parts That Must Not Be Removed
    • Scanner (Only for MF Models)
      • Scanner Unit
      • Scanner Front Cover
      • CIS in the Scanner (Original Front Side CIS)
      • Scanner Top Cover (Left Scale, Top Scale, Exposure Glass, Sheet-through Glass)
        • Notes on Attaching the Scanner Top Cover
      • Scanner HP Sensor, DF Scanning Position Sensor
      • DF Set Sensor
      • Scanner Drive Motor
  • System Maintenance
    • Service Program Mode
      • SP Tables
      • Enabling and Disabling Service Program Mode
        • Entering SP Mode
        • Exiting SP Mode
      • Types of SP Modes
        • For MF Models
        • For Printer Model
      • Service Mode Lock/Unlock
    • Firmware Update (SD Card)
      • Updating Firmware
        • Preparation
        • Updating Procedure (Printer Model)
        • Updating Procedure (MF Models)
        • Error Screens during Updating
    • Firmware Update (Remote Firmware Update)
      • RFU Performable Condition
    • Firmware Update (Smart Firmware Update) (Only for MF Models)
      • Overview
      • Immediate Update
      • Update at the Next Visit (Reserve)
        • How to Set the Machine to Download Firmware Later (Reserve)
        • How to Check if the Firmware Downloaded with Reserve
        • How to Install Firmware Downloaded with Reserve
      • Update via SD Card
    • Firmware Update (Auto Remote Firmware Update) (Only for MF Models)
      • Overview
      • Downloading and Updating Process
        • Downloads the Latest Package
        • Judgement of ARFU
        • Update Process
      • Checking the ARFU Result
      • Checking the Result Using the Log Data
      • Related SPs
    • Address Book Upload/Download (Only for MF Models)
      • Information List
      • Download
      • Upload
    • Uploading/Downloading NVRAM Data
      • Uploading Content of NVRAM to an SD Card
      • Downloading an SD Card to NVRAM
    • Capturing the Device Logs
      • Overview
        • Security of the Operation Log
      • Storing the Device Logs on an SD Card
      • Retrieving the Device Logs via Operation Panel
        • Procedure for Retrieving the Device Log with Another SD Card (for MF Models)
      • Retrieving the Device Logs via Web Image Monitor
    • SMC List Card Save Function
      • Overview
      • Procedure
      • File Names of the Saved SMC Lists
      • Error Messages
    • SP Data Import/Export
      • Data That Can Be Imported and Exported
      • Exporting Device Information
      • Importing Device Information
      • Possible Solutions for Import/Export Problems
    • Card Save Function
      • Overview
      • Procedure (for MF Models)
      • Procedure (for the Printer Model)
      • Error Messages
  • Troubleshooting
    • Self-Diagnostic Mode
      • Self-Diagnostic Mode at Power On
    • Service Call Conditions
    • SC100 (Scanning)
    • SC200 (LED Optics)
    • SC300 (Image Processing – 1)
    • SC400 (Image Processing – 2)
    • SC500 (Paper Feed and Fusing)
    • SC600 (Device Communication)
    • SC700 (Peripherals)
    • SC800 (Controller)
    • SC900 (Others)
    • Jam Detection
      • Sensor Position
      • Jam History
      • Jam Codes
    • Electrical Component Defects
      • Engine Board
      • Controller Board
        • MF Models
        • Printer Models
    • Image Quality
      • Overview
      • Checking a Sample Printout
        • Printer Driver Setting for Printing a Sample
    • Mottling/Uneven Transfer
      • Problem
      • Cause
      • Solution
      • Reference (Transfer Voltage Control Specifications)
        • Paper Size Classification
        • Paper Size Classification: S1
        • Paper Size Classification: S2
        • Paper Size Classification: S3
    • Adjust the Change of Color
      • Problem
      • Cause
      • Solution
      • Setting Gradation Correction Values
    • When SC491-01 Is Displayed
      • Summary
      • Examining Components
        • Examining the HVP
        • Examining the ITB Unit
        • Examining the Transfer Roller Unit
    • When SC365/SC332 Is Displayed
      • SC365
        • Cause
        • Solution
      • SC332
        • Problem
        • Cause
        • Solution
        • Checking Toner Supply to PCDU
    • Other Problems
    • Blown Fuse Conditions
      • Fuses on the Engine Board
      • Fuses on the Controller Board
        • MF Models
        • Printer Models
      • PSU Fuses
  • Detailed Descriptions
    • Guidance for Those Who Are Familiar with Predecessor Products
      • Overview
      • MF Models
      • Printer Model
      • Differences between Each Model
      • Differences between GW+ and sGW
      • Saving Destination Changes and Micro SD Cards
        • Specifications of the Micro SD Card
      • Stacking Properties of the Exit Tray
    • Product Overview
      • Component Layout
        • Engine (MF Models)
        • Engine (Printer Model)
        • SPDF and Scanner
      • Paper Path
      • Original Transport Path
      • Drive Layout
        • Engine
        • SPDF and Scanner
      • Electrical Components
        • MF Models (1)
        • MF Models (2)
        • Printer Model (1)
        • Printer Model (2)
    • SPDF
      • Overview
      • Type/Construction
      • Original Drive Mechanism
      • Original Set Detection Mechanism
      • Original Size Detection
      • Registration
      • Straight-Through Path
      • Original Transport Mechanism (Document Feeder)
      • Original Transport Mechanism (ID Card Feeder)
      • Scanner and DF Opening Method
      • New SPs
    • Scanner
      • Overview
      • Type/Construction
      • Scanner Carriage Drive
        • Light Source
      • Scanning Position
      • Improved Tolerance to Black Lines When Paper Passes through DF
      • New SPs
    • LED Unit
      • General Descriptions
        • LED Head Components
      • Mechanisms
        • Writing Method
        • LED Head
    • Toner Cartridge, PCDU (Photo Conductor Development Unit)
      • Overview
        • Toner Cartridge
        • PCDU
      • Mechanism
        • Toner Cartridge
        • PCDU
    • Image Transfer
      • Overview
      • Image Transfer Belt Unit
        • Drive and Transfer Belt Roller Bias
        • Transfer Belt Contact
        • New ITB Unit Detection
      • Image Transfer Belt Cleaning
        • Overview
      • Transfer Roller
        • Overview
        • Drive
        • Power
        • Separation and Transport
        • Paper Transfer Roller Cleaning
    • Fusing
      • General Description
        • QSU (Quick Start Up) Fusing Method
      • Drive Mechanism
      • Thermal Control Mechanism
    • Paper Feed
      • Overview
        • Paper Feed
      • Mechanism
        • Paper Feeding
        • Paper Volume Detection
        • Adjustable Cassette
        • Paper Size Detection
        • Paper Feed Tray Bottom Plate Lift Mechanism
        • Bypass Tray Paper Feed
        • Bypass Feed Tray Automatic Lifting System
        • Bypass Paper Set Detection / End Detection
        • End Fence and Side Fences
    • Paper Transport
      • Overview
      • Mechanism
        • Duplex
        • Paper Exit
        • Operation of the Paper Exit/Duplex in Duplex Printing
        • Duplex Productivity
    • Waste Toner
      • Overview
      • Mechanism
        • Waste Toner Bottle Set Detection
        • Waste Toner Bottle Near Full/ Full Detection
        • Number of Sheets That Can Be Printed after Indicating Near Full (Reference Value)
    • Electrical Components
      • Block Diagram
      • Board Functions
      • Notes on Data Storage Devices
        • Where the Data Is Stored
        • Moving the Data in the Case of a Problem
    • Process Control
      • Overview
        • Process Control
      • MUSIC (Mirror Unit for Skew and Interval Correction)
        • IBACC
      • Process Control Self-check
        • IBACC (Execution Method)
      • Sensor Configuration
    • Energy Save
      • Energy Saver Modes
        • Sleep Mode Setting
        • Fusing Off Mode
        • Return to Stand-by Mode
        • Recommendation
      • Energy Save Effectiveness