SC800 (Controller)

SC816-**

[0x0000]

Energy save I/O subsystem error

SC816-01

D

Subsystem error

SC816-02

D

Sysarch (LPUX_GET_PORT_INFO) error

SC816-03

D

Transition to STR was denied.

SC816-04

D

Interrupt in kernel communication driver

SC816-05

D

Preparation for transition to STR failed.

SC816-07

D

Sysarch (LPUX_GET_PORT_INFO) error

SC816-08

D

Sysarch (LPUX_ENGINE_TIMERCTRL) error

SC816-09

D

Sysarch (LPUX_RETURN_FACTOR_STR) error

SC816-10 to 12

D

Sysarch (LPUX_GET_PORT_INFO) error

SC816-13

D

open() error

SC816-14

D

Memory address error

SC816-15 to 18

D

open() error

SC816-19

D

Double open() error

SC816-20

D

open() error

SC816-22

D

Parameter error

SC816-23, 24

D

read() error

SC816-25

D

write () error

SC816-26 to 28

D

write() communication retry error

SC816-29, 30

D

read() communication retry error

SC816-35

D

read() error

SC816-36 to 96

D

Subsystem error

SC 816-98

D

Subsystem error

Energy save I/O subsystem detected some abnormality.

• Energy save I/O subsystem defective
• Energy save I/O subsystem detected a controller board (PCB15) error (non-response).
• An error was detected during preparation for the transition to STR.
• SC816-99 occurs as a subsystem error except for any error from -06 to 96.

Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.

1. Update the following firmware and the other system firmware to the latest version.
   
   • IM 550F/600F/600SRF: "System/Copy" firmware
   • P 800/801: "System" firmware
2. Disable the STR shift function by SP5-191-001 (Power Str Set).
3. Replace the controller board (PCB15).

SC819-00

C

Kernel halt error

[xxxx]: Detailed error code

Due to a control error, a RAM overflow occurred during system processing. One of the following messages was displayed on the operation panel.

[0x5032]

HAIC-P2 error

HAIC-P2 decompression error (An error occurred in the ASIC compression/decompression module.)

• The code data saved in the HDD was broken for an unexpected reason. (HDD device defective)
• The code data saved to memory was broken for an unexpected reason. (Memory device defective)
• ASIC defective
• Data other than code data was unzipped due to a software malfunction.

• Turn the main power OFF/ON.
• Replace the HDD.
• Replace the memory
• Replace the controller board (PCB15).
• Fix the software

[0x5245]

Link up error

Link up transaction between Engine ASIC and Veena was not completed within 100 ms.

Either one of the following messages appears on console if Link up error occurs.

RESUME:PCI-Express bus ROOT_DL status error

RESUME:PCI-Express bus DETUP status error

"0x53554D45" -> Link up error

Also, error code "0x5245" and detail code ""0x53554D45" -> Link up error" appears on operation panel.

• Turn the main power OFF/ON.
• Replace the controller board (PCB15) or the BiCU (PCB16).

[0x5355]

L2 status time out

L2 status register between Engine ASIC and Veena has not reached the target value within 1 sec.

Engine ASIC during the operation was rebooted or shifted to energy saving mode.

Machine reboots when SC23x, SC30x occurs.

If Engine ASIC is working when rebooting (or shifting to the energy saving mode), L2 status value is not on target.

The following message appears on the console.

SUSPEND:PCI-Express L2 Status Check Error

Also, error code "0x5355" and detail code ""0x5350454E44" -> L2 status time out" appears on operation panel.

• Turn the main power OFF/ON.
• Replace the controller board (PCB15) or the BiCU (PCB16).

[0x6261]

HDD defective

Received file system data was broken even if the initialization succeeds and there was no error reply from the HDD.

Power supply disconnection during data writing to the HDD.

Replace the HDD.

This SC may occur when turning on the machine for the first time with a new HDD. In this case, turn the main power OFF/ON.

[0x696e]

gwinit processing end

If the SCS process is ended for some reason

If an unexpected error occurs at SCS processing end, gwint processing also halts (this result is judged a kernel stop error, by gwinit specification)

"0x69742064" -> "init died"

Turn the main power OFF/ON.

[0x766d]

VM full error

Occurs when too much RAM is used during system processing

"vm_pageout: VM is full"

Turn the main power OFF/ON.

Console string

Other error (characters on operation panel)

System detected internal mismatch error

• Software defective
• Insufficient memory
• Hardware driver defective (RAM, flash memory, CPU)

• Replace with a larger capacity RAM, or flash memory.
• Replace the controller board (PCB15).
• Replace the connected controller option with a new one.

SC840-00

D

EEPROM access error

• During the I/O processing, a reading error occurred. The 3rd reading failure causes this SC code.
• During the I/O processing, a writing error occurred.

• Defective EEPROM

-

SC841-00

D

EEPROM read data error

Mirrored data of the EEPROM is different from the original data in EEPROM.

Data in the EEPROM is overwritten for some reason.

-

SC842-00

C

Nand-Flash updating verification error

SCS write error (verify error) occurred at the Nand-Flash module when remote ROM or main ROM was updated.

Nand-Flash defective

Turn the main power OFF/ON.

SC842-01

C

Insufficient Nand-Flash blocks (threshold exceeded)

At startup, or when the machine returned from energy save mode, the Nand-Flash status was read and judged that the number of unusable blocks had exceeded the threshold, and then SCS generated the SC code.

Number of unusable blocks exceeded the threshold for Nand-Flash

Replace the controller board (PCB15).

SC842-02

C

Number of Nand-Flash block deletions exceeded

At startup, or when the machined returned from energy save mode, the Nand-Flash was read and judged that the number of deleted blocks had exceeded the threshold, and then SCS generated this SC code.

Number of blocks deleted exceeded threshold for Nand-Flash.

Replace the controller board (PCB15).

SC845

Hardware Error Detected when the automatic firmware update

SC845-01

D

Engine Board

SC845-02

D

Controller Board (PCB15)

SC845-03

D

Operation Panel (Normal)

SC845-04

D

Operation Panel (Smart Panel)

SC845-05

D

FCU

When updating the firmware automatically (ARFU), the firmware cannot be read or written normally, and the firmware update cannot be completed even by 3 retries.

Hardware abnormality of the target board

Replace the target board.

For SC845-02, HDD and memory may cause the problem. Replace the HDD or memory if the SC cannot be recovered by replacing the controller board (PCB15).

SC845-50

D

DMM or hard disk failure

This SC occurs if auto firmware decompression fails after downloading the package firmware during auto firmware update or receiving reservation setting in SFU.

The machine operates normally if you turn the main power off and then back on, but the SC occurs again when firmware decompression fails again during the next auto firmware update.

Hardware failure (DIMM or hard disk failure) or the package file released via the global server (SERES) is corrupt.

Replace the DIMM on the controller board (PCB15).

If the problem persists after replacing the DIMM, replace the hard disk.

SC845-51

D

Network, DIMM or hard disk failure

This SC occurs if auto firmware decompression fails after downloading the package firmware during auto firmware update, update from the application site, or receiving reservation setting in SFU.

Failure in the customer’s network or hardware (DIMM or hard disk) failure.

1. This may be recovered by retrying the firmware update.
2. If the problem persists, replace the DIMM on the controller board (PCB15).
3. If the problem persists after replacing the DIMM, replace the hard disk.

SC855-01

B

Wireless LAN board error (driver attachment failure)

Wireless LAN board error (wireless LAN card: 802.11 is covered)

• Defective wireless LAN board
• Loose connection

• Turn the main power OFF/ON.
• Replace wireless LAN board

SC855-02

B

Wireless LAN board error (driver initialization failure)

Wireless LAN board error (wireless LAN card: 802.11 is covered)

• Defective wireless LAN board
• Loose connection

• Turn the main power OFF/ON.
• Replace wireless LAN board

SC857-00

B

USB I/F Error

The USB interface is unusable because of a driver error.

USB driver error (There are three causes of USB error: RX error/CRC error/STALL. SC is issued only in the case of STALL.)

Replace the controller board (PCB15).

SC860-00

B

HDD startup error at main power on (HDD error)

• The HDD is connected but the driver detected the following errors.
• SS_NO.T_READY:/* (-2)HDD does not become READY*/
• SS_BAD_LABEL:/* (-4)Wrong partition type*/
• SS_READ_ERROR:/* (-5)Error occurred while reading or checking the label*/
• SS_WRITE_ERROR:/* (-6)Error occurred while writing or checking the label*/
• SS_FS_ERROR:/* (-7)Failed to repair the filesystem*/
• SS_MOUNT_ERROR:/* (-8)Failed to mount the filesystem*/
• SS_COMMAND_ERROR:/* (-9)Drive not responding to command*/
• SS_KERNEL_ERROR:/* (-10)Internal kernel error*/
• SS_SIZE_ERROR:/* (-11)Drive size too small*/
• SS_NO._PARTITION:/* (-12)The specified partition does not exist*/
• SS_NO._FILE:/* (-13)Device file does not exist*/
• Attempted to acquire HDD status through the driver but there has been no response for 30 seconds or more.

• Unformatted HDD
• Label data corrupted
• HDD defective

Format the HDD (SP5-832: HDD formatting) through SP mode.

SC860-01

B

HDD file system error at main power on (HDD error)

Failed to mount any of the hard disk partitions.

Power failed while writing files to the hard disk.

The machine shut down while writing files to the hard disk.

Be sure to back up the address book and retrieve the log before formatting the hard disk.

1. Turn the main power OFF/ON. It may take a while to shut down because of the hard disk failure.
2. Format the HDD (SP5-832: HDD formatting) through SP mode.
3. If there is a problem with the HDD, it has to be replaced.

SC860-02

B

HDD label error at main power on (HDD error)

Hard disk partition data abnormal.

Power failed while writing files to the hard disk.

The machine shut down while writing files to the hard disk.

Be sure to back up the address book and retrieve the log before formatting the hard disk.

1. Turn the main power OFF/ON. It may take a while to shut down because of the hard disk failure.
2. Format the HDD (SP5-832: HDD formatting) through SP mode.
3. If there is a problem with the HDD, it has to be replaced.

SC860-03

B

HDD encryption key error at main power on (HDD error)

The encryption key for reading the encrypted hard disk data has failed.

The controller’s ROM (NAND) and NVRAM are both damaged. (Rare)

Be sure to back up the address book and retrieve the log before formatting the hard disk.

1. Turn the main power OFF/ON. 

   It may take a while to shut down because of the hard disk failure.

2. Format the HDD (SP5-832: HDD formatting) through SP mode.
3. If there is a problem with the HDD, it has to be replaced.

SC863-01

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in an area that does not belong to a partition, such as the disk label area.)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more
   
   • The interval is short.
   • Repeatedly occurs in the same situation (At power-on, etc.).
   • Startup takes a long time when the main power is turned ON.
2. It takes a long time after the main power on for the operation panel to become ready.
   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-02

to 23

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in partition "a" (SC863-02) to partition "v" (SC863-23)).

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more
   
   • The interval is short.
   • Repeatedly occurs in the same situation (At power-on, etc.).
   • Startup takes a long time when the main power is turned ON.
2. It takes a long time after the main power on for the operation panel to become ready.
   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC864-01

D

HDD data CRC error

During HDD operation, the HDD cannot respond to a CRC error query. Data transfer did not execute normally while data was being written to the HDD.

Bad sectors were generated during operation.

(An error occurred in an area that does not belong to a partition, such as the disk label area.)

• Format the HDD.
• Replace the HDD.

SC864-02 to 23

D

HDD data CRC error

During HDD operation, the HDD cannot respond to a CRC error query. Data transfer did not execute normally while data was being written to the HDD.

Bad sectors were generated during operation.

(An error occurred in partition "a" (SC864-02) to partition "v" (SC864-23)).

• Format the HDD.
• Replace the HDD.

SC865-00

D

HD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

Replace the HDD.

SC865-01

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in an area that does not belong to a partition, such as the disk label area.)

Replace the HDD.

SC865-02

to 23

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "a" (SC865-02) to partition "v" (SC865-23)).

Replace the HDD.

SC865-50 to 73

D

HDD time-out error

The machine does not detect a reply from the HDD during the HDD operation.

The HDD does not respond to the read/ write command from the machine.

• Check the harness connections between the controller board (PCB15) and HDD.
• Replace the HDD.

SC866-00

B

SD card authentication error

A license error of an application that is started from the SD card was detected.

Invalid program data is stored on the SD card.

Store a valid program data on the SD card.

SC867-00

C

SD card removed

The SD card was removed while the machine is on.

An application SD card has been removed from the slot (mount point of /mnt/sd0).

Turn the main power OFF/ON.

SC867-01

C

SD card removed

The SD card was removed while the machine is on.

An application SD card has been removed from the slot (mount point of /mnt/sd1).

Turn the main power OFF/ON.

SC867-02

C

SD card removed

The SD card was removed while the machine is on.

An application SD card has been removed from the slot (mount point of /mnt/sd2).

Turn the main power OFF/ON.

SC868-**

SD card access error

SC868-00

D

The SD controller returned an error during operation.

(An error occurred at the mount point of /mnt/sd0)

SC868-01

D

The SD controller returned an error during operation.

(An error occurred at the mount point of /mnt/sd1)

SC868-02

D

The SD controller returned an error during operation.

(An error occurred at the mount point of /mnt/sd1)

• SD card defective
• SD controller defective

Slot number is displayed on the sub code.

Detail code is described in SMC print can confirm the details of the error.

• -13 to -3: File system check error
• Otherwise (no code, -2) : Device access error

SD card that starts an application

1. Turn the main power OFF and check the SD card insertion status.
2. If no problem is found, insert the SD card and turn the main power ON.
3. If an error occurs, replace the SD card.
4. If the error persists even after replacing the SD card, replace the controller board (PCB15).

SD card for users

1. In case of a file system error, reformat the SD card (using the "SD Formatter" made by Panasonic).*

In case of a device access error

1. Turn the main power OFF and check the SD card insertion status.
2. If no problem is found, insert the SD card and turn the main power ON.
3. If an error occurs, use another SD card.
4. If the error persists even after replacing the SD card, replace the controller board (PCB15).

SC871-01

D

FCU error

An error occurred when FCS detects FCU defective.

• Time-out error
• Abnormal Parameter

1. Turn the main power OFF/ON.
2. Update the firmware if more recent firmware was released.

SC871-02

D

FCU job error (Recovery possible)

This SC occurs when the FCU has detected a job error (failure to start or complete a job) that may be recovered by the auto reboot.

1. Turn the main power OFF/ON.
2. Update the firmware if more recent firmware was released.

SC871-03

D

FCU job error (Recovery not possible)

This SC occurs when the FCU has detected a job error (failure to start or complete a job) that will not be recovered by the auto reboot.

1. Turn the main power OFF/ON.
2. Update the firmware if more recent firmware was released.

SC874-05

D

Delete all error (Delete data area) : Read error

SC874-06

D

Delete all error (Delete data area) : Write error

SC874-09

D

Delete all error (Delete data area) : No response from HDD

SC874-10

D

Delete all error (Delete data area) : Error in Kernel

SC874-12

D

Delete all error (Delete data area) : No designated partition

SC874-13

D

Delete all error (Delete data area) : No device file

SC874-14

D

Delete all error (Delete data area) : Start option error

SC874-15

D

Delete all error (Delete data area) : No designated sector number

SC874-16

D

Delete all error (Delete data area) : Failure in performing hdderase

SC874-41

D

Delete all error (Delete data area) : Other fatal errors

SC874-42

D

Delete all error (Delete data area) : End by cancellation

SC874-61 to -65

D

Delete all error (Delete data area) : library error

SC874-66

D

Delete all error (Delete data area) : Unavailable

SC874-67

D

Delete all error (Delete data area) : Erasing not finished

SC874-68

D

Delete all error (Delete data area) : HDD format failure (Normal)

SC874-69

D

Delete all error (Delete data area) : HDD format failure (Abnormal)

SC874-70

D

Delete all error (Delete data area) : Unauthorized library (IM 550F/600F/600SRF Only)

SC874-99

D

Delete all error (Delete data area) : other errors

An error occurred while data was being erased on HDD or NVRAM.

• Error detected in HDD data delete program
• Error detected in NVRAM data delete program
• The "Delete All" option was not set

• Turn the main power OFF and back on, and then execute "Erase All Memory" under UP mode again. (However, if there is a defective sector or other problem with the hard disk, the error will persist even after trying the above.)
• If the "Delete All" option is not installed when this error occurs, install the option.

SC875-01

D

Delete all error (HDD erasure) (HDDchack –i error)

SC875-02

D

Delete all error (HDD erasure) (Data deletion failure)

An error was detected before HDD/data erasure starts. (Failed to erase data/failed to logically format HDD)

• HDD logical formatting failed.
• The modules failed to erase data.

Turn the main power OFF/ON.

SC877-00

B

Data Overwrite Security card error

The "Auto Erase Memory" function of the Data Overwrite Security is set to on but it cannot be done.

• Data Overwrite Security option SD card is broken.
• Data Overwrite Security option SD card has been removed.

• If the SD card is broken, prepare a new Data Overwrite Security option SD card and replace the NVRAM.
• If the SD card has been removed, turn the main power off and reinstall a working Data Overwrite Security option SD card.

SC878-00

D

TPM authentication error

TPM electronic recognition failure

• Update of system module attempted without correct update path
• USB flash memory not operating correctly

Replace the controller board (PCB15).

SC878-01

D

USB flash error

There is a problem in the file system of the USB flash memory.

USB Flash system files corrupted.

Replace the controller board (PCB15).

SC878-02

D

TPM error

An error occurred in either TPM or the TPM driver.

TPM not operating correctly.

Replace the controller board (PCB15).

SC878-03

D

TCSD error

An error occurred in the TPM software stack.

• TPM, TPM software cannot start
• A file required by TPM is missing

Replace the controller board (PCB15).

SC878-20

D

Random number generator self check error

The unusual status is detected during the self test of generated random number seed.

TPM defective. (The random number seed is generated by TPM)

1. Turn ON the main power.
2. Replace the controller board (PCB15).

SC899-00

D

Software performance error (signal reception end)

Unknown software error occurred.

Occurs when an internal program behaves abnormally.

In the case of a hardware defect

• Replace the hardware.

In the case of a software error

• Turn the main power OFF/ON.
• Try updating the firmware.