IFAX Troubleshooting

General LAN

1. Connection with the LAN

• Check that the LAN cable is connected to the machine.
• Check that the LEDs on the hub are lit.

2. LAN activity

Check that other devices connected to the LAN can communicate through the LAN.

Between IFAX and PC

1. Network settings on the PC

• Check the network settings on the PC.

[Is the IP address registered in the TCP/IP properties in the network setup correct?
Check the IP address with the administrator of the network.]

2. Check that PC can connect with the machine

• Use the "ping" command on the PC to contact the machine.

[At the MS-DOS prompt, type ping then the IP address of the machine, then press Enter.]

3. LAN settings in the machine

• Check the LAN parameters
• Check if there is an IP address conflict with other PCs.

[Use the "Network" function in the User Tools.
If there is an IP address conflict, inform the administrator.]

Between machine and e-mail server

1. LAN settings in the machine

• Check the LAN parameters
• Check if there is an IP address conflict with other PCs.

[Use the "Network" function in the User Tools.
If there is an IP address conflict, inform the administrator.]

2. E-mail account on the server

• Make sure that the machine can log into the e-mail server.
• Check that the account and password stored in the server are the same as in the machine.

[Ask the administrator to check.]

3. E-mail server

• Make sure that the client devices which have an account in the server can send/receive e-mail.

[Ask the administrator to check.
Send a test e-mail with the machine’s own number as the destination. The machine receives the returned e-mail if the communication is performed successfully.]

Between e-mail server and internet

1. E-mail account on the Server

• Make sure that the PC can log into the e-mail server.
• Check that the account and password stored in the server are the same as in the machine.

[Ask the administrator to check.]

2. E-mail server

• Make sure that the client devices which have an account in the server can send/receive e-mail.

[Ask the administrator to check.
Send a test e-mail with the machine’s own number as the destination. The machine receives the returned e-mail if the communication is performed successfully.]

3. Destination e-mail address

• Make sure that the e-mail address is actually used.
• Check that the e-mail address contains no incorrect characters such as spaces.

4. Router settings

• Use the "ping" command to contact the router.
• Check that other devices connected to the router can sent data over the router.

[Ask the administrator of the server to check.]

5. Error message by e-mail from the network of the destination.

• Check whether e-mail can be sent to another address on the same network, using the application e-mail software.
• Check the error e-mail message.

[Inform the administrator of the LAN.]