Typical example

NG case:

SP5-860-022 is Off:

1. The "MAIL FROM" field = device
2. The mail header "From:" field = use
3. The SMTP username = device

When the SMTP server compares 2) and 3) the Exchange Server will stop the transmission procedure.

OK case:

SP5-860 can be used to make the values in the above example, match.

In this example, if SP5-860-022 is On, the user's email address in the mail header '2)' will be replaced by the Administrator's email address.

To solve the problem, the Administrator's address must be the same as the device's address.

If this is done:

1. The "Mail From: field = device
2. The mail header "From:" field = administrator
3. The SMTP username = device

1,2 and 3 must match and the authentication should be successful.

The device SMTP user name, password, and email address are configurable in [User Tools] > [Machine Features] > [System Settings] > [File Transfer] > [SMTP Authentication].

User email addresses are configurable in the user configuration of the Address Book.

The administrator email address is configurable in [User Tools] > [Machine Features] > [System Settings] > [File Transfer] > [Administrator's Email Address].