When the update is completed, a result report file (install_result_yyyymmddhhmm.txt) is created in the same folder as the batch file.

The result report file shows the IP address of the MFP and whether the update process was successful or not. “yyyymmddhhmm” shows the date and time according to the clock of the MFP.

Result

Explanation

Succeed

Updated the machine successfully.

Failed

Failed to update the machine. An error code follows.

Not connected

Failed to connect to the machine.

Can't get result

Failed to obtain the result (occurs only with firmware updates).

Example of a result report file
  • Name: install_result_201512041005.txt
  • Contents:
    192.168.0.100: Successful
    192.168.0.102: Failed error:XX (XX indicates an error code.)
    192.168.0.103: Not connected
Error codes

The meanings of error codes recorded after "error:" in the result file are as follows:

Error codes recorded during firmware update

Error code

Explanation

Access Log

-2

Invalid file

Recorded

-3

The target application cannot be found.

Recorded

-501

Installation has already been requested.

Recorded (*1)

-602

Invalid signature

Recorded

-603

Updating is prohibited.

Recorded

-604

Failed to put the application offline.

Not recorded

-610

Authentication failed.

Not recorded

-699

Unknown error

Recorded (*2)

-701

Version of the micro computer firmware is invalid.

Recorded

-709

File structure error (invalid file)

Recorded

-710

Writing failure

Recorded

Error codes recorded during application update

Error code

Explanation

Access Log

-2

Invalid file

Recorded

-3

The target application cannot be found.

Recorded

-4

The storage capacity is not enough.

Recorded

-12

The version of the Android application cannot be installed.

Recorded

-602

Invalid signature

Recorded

-603

Updating is prohibited.

Recorded

-604

Failed to put the application offline.

Not recorded

-610

Authentication failed.

Not recorded

-699

Unknown error

Recorded (*2)

*1 The error code recorded in the Access Log will be "223: machine-busy".

*2 If the error occurs during preparation for configuration change, it will not be recorded in the Access Log.

  • If the preparation for configuration change (putting the application offline, authentication, file size check) cannot be carried out, an error code is displayed on the screen. However, it is not recorded in the Access Log as a firmware update/installation error.

Error codes recorded in the Access Log

Error code

Error name

Explanation

Solution

49

fwu-prohibit

Firmware update is prohibited.

Enable firmware update, and repeat the procedure.

60

other:E60

The HDD cannot be used.

  • Turn the main power OFF and ON, and then repeat the procedure.
  • If the HDD is damaged, replace it.

62

other:E62

The structure of the application or control panel firmware in the package is invalid.

Prepare a valid package file.

221

terminate-fail

Failed to terminate an application when attempting to update or uninstall it.

  • If a job is under way in the target application, wait until the job is finished, and then repeat the procedure.
  • Turn the main power OFF and ON, and then repeat the procedure.

222

signature-invalid

Failed to verify the signature attached to the application or firmware.

Repeat the procedure using a valid signature.

223

machine-busy

Failed to execute installation because another function was being used on the MFP.

  • Wait a while and repeat the procedure.
  • Turn the main power OFF and ON, and then repeat the procedure.

224

capacity-lack

The storage capacity is not enough.

  • Reduce the number of applications to be installed.
  • Uninstall unnecessary applications.

225

download-fail

The product ID is incorrect.

Use a correct product key.

226

dependency-check-fail

The control panel does not meet the installation requirements of the application.

Check the installation requirements of the application. Update the control panel as necessary.

227

license-invalid

There are no remaining licenses. The product key that you are trying to use has already been activated for another device.

Use an unused product key to activate the application.

An invalid product key was used to issue the license.

Update the application using an activated product key.

The number of licenses issued has exceeded the limit.

Deactivate the application, and then activate it again.

The license has expired. The product key being used is no longer valid.

Use an unused product key to activate the application.

The license contract is invalid.

Use a valid product key to activate the application.

228

file-not-found *

The target firmware file cannot be found.

  • Turn the main power OFF and ON, and then repeat the procedure.
  • Check the file in the SD card.
  • Check the SD card slot. If there is a problem with the hardware, replace the control panel PCB.

229

file-invalid *

The target update file is invalid. Occurs in the following cases.

  • Failed to decompress the file.
  • Failed to obtain application information.
  • Failed to read the public key for signature verification.

Repeat the procedure using a valid file.

230

wrong-folder-structure *

The folder directory of the control panel firmware is invalid.

Repeat the procedure using a valid directory.

231

write-fail *

  • Failed to write data when updating the control panel firmware.
  • There is a problem with the hardware.

Turn the main power OFF and ON, and then repeat the procedure. If updating fails again, replace the control panel.

232

deactivate-fail

The application could not be uninstalled because deactivation failed.

  • Failed to connect to the server.
  • The license has not been issued.
  • Check whether the network is configured correctly.
  • If the server is under maintenance, wait a while and repeat the procedure.
  • Check the activation status of the application. If it has not been activated, activate it.

233

uninstall-fail

Failed to uninstall an application.

Turn the main power OFF and ON, and then repeat the procedure. If updating fails again, replace the control panel.

234

fixed-app

You attempted to uninstall an application that cannot be uninstalled.

Cancel uninstallation.

235

install-fail

The target file is invalid, and the Android OS returns an error.

  • Repeat the procedure using a valid file.
  • If the same application has already been installed, uninstall it and then repeat the procedure.

236

sdk-incompatible

The Android SDK version required by the application is not installed on the control panel.

Check that the Android SDK version required by the application is installed on the control panel.

237

server-disconnect

Failed to connect to the eDC server.

  • Check the network connection (SSL) settings.
  • Check the proxy settings.
  • If the server is under maintenance, wait a while and repeat the procedure.

255

panel-system *

Software malfunction.

Turn the main power OFF and ON, and then repeat the procedure.

* These errors are not expected to occur.