- Ask the site administrator to do the following:
- Print the Job Log, Server Configuration page, and Font List, if possible.
- Archive and export customer-installed fonts and FreeForm masters to an external HDD or USB storage device or network folder, if possible.
- Save and export custom simulation profiles and custom spot color settings to an external HDD or USB storage device or network folder, if possible.
- Back up the system configuration, if possible. [Link to Backing Up/Restoring the System Configuration and Selected Settings Only]
If you will download the system software files using the network at the customer site, make sure to get permission from the site administrator.