Top Page > SC Codes > Service Call 700-740 > SC700 (Engine: Peripherals) > Finisher/ Booklet Finisher
Finisher/ Booklet Finisher
SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-01 |
D |
Downstream device communication error |
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Communication with the downstream device has established, but the device is not responding to the command sent out, even after being sent three times.
After the recognition command was sent to the upstream unit, the TX port level did not go HIGH within the prescribed time.
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-03 |
B |
Protection device break error 1 |
There was an error in the voltage level of the 24V_INT_1 power supply (this SC issues immediately at 1st occurrence). |
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Replace the motor
Reconnect the connector.
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-04 |
B |
Protection device break error 2 |
There was an error in the voltage level of the 24V_INT_2 power supply (this SC issues immediately at 1st occurrence). |
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-05 |
D |
PSU Cooling Fan Error |
There was no LOCK detection signal issued from the fan motor (this SC issues immediately at 1st occurrence). |
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Replace the harness.
Replace the Main Board.
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-10 |
D |
Transport Motor Error 1 (Entrance, Straight-through) |
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DC motor drive software detected an error (this SC issues immediately at 1st occurrence). |
Motor defective
Connecter disconnected
Overload
Encoder defective
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Replace the harnesses.
Replace the Main Board.
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-11 |
D |
Transport Motor Error 2 (Junction Gate Feed) |
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Same as SC720-10 |
Same as SC720-10 |
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-12 |
D |
Transport Motor Error 3 (Downstream From Punch Unit) |
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Same as SC720-10 |
Same as SC720-10 |
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-13 |
D |
Transport Motor Error 4 (registration) |
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Same as SC720-10 |
Same as SC720-10 |
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-15 |
B |
Transport Motor Error 6 (Pre-stack) |
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DC motor drive software detected an error (this SC issues immediately at 1st occurrence). |
Motor defective
Connecter disconnected
Overload
Encoder defective
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-16 |
B |
Exit Motor Error 1 (Proof Tray Exit) |
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Same as SC720-15 |
Same as SC720-15 |
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-17 |
B |
Exit Motor Error 2 (Shift Exit) |
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Same as SC720-15 |
Same as SC720-15 |
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-18 |
B |
Exit Motor Error 3 (Staple Exit) |
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Same as SC720-15 |
Same as SC720-15 |
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-20 |
B |
Junction Gate Motor Error 1 (Proof Tray) |
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When moving to the home position, home position was not detected within specified number of pulses. (The first time: jam display, the second time: SC)
When moving from the home position, home position was still detected after specified number of pulses. (The first time: jam display, the second time: SC)
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Replace the Junction Gate Motor (proof/shift tray), reconnect the connectors.
Replace the JG HP Sensor (proof/shift), reconnect the connectors.
Replace the harness.
Replace the Main Board.
Resolve the mechanical failure for the junction gate mechanism (proof).
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-21 |
B |
Junction Gate Motor Error 2 (Staple JG) |
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When moving to the home position, home position was not detected within specified number of pulses. (The first time: jam display, the second time: SC)
When moving from the home position, home position was still detected after specified number of pulses. (The first time: jam display, the second time: SC)
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Replace the Junction Gate Motor (shift/staple), reconnect the connectors.
Replace the JG HP Sensor (shift/staple), reconnect the connectors.
Replace the harness.
Replace the Main Board.
Resolve the mechanical failure for the junction gate mechanism (staple).
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-23 |
B |
Pre-stack Release Motor Error (Pressure/JG release) |
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When moving to the home position, home position was not detected within specified number of pulses. (The first time: jam display, the second time: SC)
When moving from the home position, home position was still detected after specified number of pulses. (The first time: jam display, the second time: SC)
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Replace the Pre-stack Release Motor, reconnect the connectors.
Replace the Pre-stack Release Sensor, reconnect the connectors.
Replace the harness.
Replace the Main Board.
Resolve the mechanical failure for the Pre-stack mechanism.
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-24 |
B |
Exit Guide Motor Error |
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Replace the Exit Guide Motor, reconnect the connectors.
Replace the Exit Guide HP Sensor, reconnect the connectors.
Replace the harness.
Replace the Main Board.
Resolve the mechanical failure for the exit guide mechanism.
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-25 |
D |
Punch Motor Error |
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Motor defective
Connecter disconnected
Overload
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Replace the Punch Motor, reconnect the connectors.
Replace the Punch Unit HP Sensor, reconnect the connectors.
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-26 |
D |
Punch Junction Gate Motor Error |
When moving to the home position, home position was not detected within specified number of pulses. (The first time: jam display, the second time: SC)
When moving from the home position, home position was still detected after specified number of pulses. (The first time: jam display, the second time: SC)
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Motor defective
Connecter disconnected
Overload
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-27 |
D |
Punch Movement Motor Error |
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After the Punch Movement Motor started to operate, the punch did not return to its home position within specified number of pulses. (The first time: jam display, the second time: SC)
When the Punch Movement Motor started to operate, home position was still detected after specified number of pulses. (The first time: jam display, the second time: SC)
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Motor defective
Connecter disconnected
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-28 |
B |
Punch Horizontal Registration Detection Error (Motor /CIS) |
Punch Horizontal Registration CIS Error |
Motor defective
Connecter disconnected
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-31 |
B |
Jogger Motor (Front) Error |
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When moving to the home position, home position was not detected within specified number of pulses. (The first time: jam display, the second time: SC)
When moving from the home position, home position was still detected after specified number of pulses. (The first time: jam display, the second time: SC)
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Replace the Jogger Motor (Front), reconnect the connector.
Replace the Jogger Fence HP Sensor (Front), reconnect the connector.
Replace the harnesses.
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-32 |
B |
Jogger Motor (Rear) Error |
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Same as SC720-31 |
Same as SC720-31 |
Replace the Jogger Motor (Rear), reconnect the connector.
Replace the Jogger Fence HP sensor (Rear), reconnect the connector.
Replace the harnesses.
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-33 |
B |
Positioning Roller Lift Motor Error |
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Same as SC720-31 |
Same as SC720-31 |
Replace the Positioning Roller Lift Motor, reconnect the connector.
Replace the Positioning Roller HP Sensor, reconnect the connector.
Replace the harnesses.
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-34 |
B |
Positioning Roller Rotation Motor Error |
A discharge or short circuit was detected on the motor drive board (this SC issues immediately at first error). |
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-35 |
B |
Trailing Edge Press Motor Error |
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The stack plate drive unit in the staple unit did not return to the home position within specified number of pulses. (The first time: jam display, the second time: SC)
When the stack plate drive unit in the staple unit moved from the home position, home position was still detected after specified number of pulses. (The first time: jam display, the second time: SC)
DC motor drive software detected an error. During the initial operation, after performing retry, the first time is jam supply and the second time is SC. At all times other than during initial operation, the first time is SC.
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Replace Trailing Edge Press Motor, reconnect the connector.
Replace Trailing Edge Press Plate HP Sensor, reconnect the connector.
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-39 |
B |
Leading Edge Stopper Motor Error |
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When moving to the home position, home position was not detected within specified number of pulses. (The first time: jam display, the second time: SC)
When moving from the home position, home position was still detected after specified number of pulses. (The first time: jam display, the second time: SC)
DC motor drive software detected an error. During the initial operation, after performing retry, the first time is jam supply and the second time is SC. At all times other than during initial operation, the first time is SC.
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Replace the Leading Edge Stopper Motor, reconnect the connector.
Replace the Leading Edge Stopper HP Sensor, reconnect the connector.
Replace the harnesses.
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-40 |
B |
Base Fence Lift Motor Error |
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When moving to the home position, home position was not detected within specified number of pulses. (The first time: jam display, the second time: SC)
When moving from the home position, home position was still detected after specified number of pulses. (The first time: jam display, the second time: SC)
DC motor drive software detected an error. (This SC issues immediately at 1st occurrence).
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Replace the Base Fence Lift Motor, reconnect the connector.
Replace the Base Fence up-down HP Sensor, reconnect the connector.
Replace the harnesses.
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-41 |
B |
Feed-out Belt Motor Error |
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When moving to the home position, home position was not detected within specified number of pulses. (The first time: jam display, the second time: SC)
When moving from the home position, home position was still detected after specified number of pulses. (The first time: jam display, the second time: SC)
DC motor drive software detected an error. During the initial operation, after performing retry, the first time is jam supply and the second time is SC. At all times other than during initial operation, the first time is SC.
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Replace the Feed-out Belt Motor, reconnect the connector.
Replace the Top Fence HP Sensor, reconnect the connector.
Replace the harnesses.
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-42 |
B |
Corner Stapler Movement Motor Error |
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When moving to the home position, home position was not detected within specified number of pulses. (The first time: jam display, the second time: SC)
When moving from the home position, home position was still detected after specified number of pulses. (The first time: jam display, the second time: SC)
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Replace the Corner Stapler Movement Motor, reconnect the connector.
Replace the Corner stapler HP sensor, reconnect the connector.
Replace the harnesses.
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-43 |
B |
Corner Stapler Motor Error |
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When moving to the home position, home position was not detected within specified number of pulses. (The first time: jam display, the second time: SC)
When moving from the home position, home position was still detected after specified number of pulses. (The first time: jam display, the second time: SC)
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Replace the Corner Stapler Motor, reconnect the connector.
Replace the Stapler Rotation HP Sensors (front, rear), reconnect the connectors.
Replace the harnesses.
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-44 |
B |
Booklet Stapler Motor Error |
The corner stapler did not operate within specified time
When moving to the home position, home position was not detected within specified time. (The first time: jam display, the second time: SC)
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Remove the pieces of staples.
Replace the cartridge.
Replace the Booklet Stapler Motor
Replace the harness.
Replace the Main Board.
Resolve the mechanical failure for the stapler unit mechanism.
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-50 |
B |
Booklet Stapler Side Fence Motor Error |
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Motor defective
Connecter disconnected
Overload
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Replace the Booklet Stapler Side Fence Motor, reconnect the connector.
Replace the Booklet Stapler Side Fence HP Sensors (front, rear), reconnect the connectors.
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-51 |
B |
Booklet Bottom Fence Motor Error |
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Same as SC720-50 |
Same as SC720-50 |
Replace the Booklet Bottom Fence Motor, reconnect the connector.
Replace the Booklet Stapler Bottom Fence HP Sensor, reconnect the connector.
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-52 |
B |
Fold Plate Motor Error |
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Same as SC720-50 |
Same as SC720-50 |
Replace the Fold Plate Motor Error, reconnect the connector.
Replace the Fold Plate HP Sensor, reconnect the connector.
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-53 |
B |
Booklet Stapler Bottom Fence Motor Error |
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Same as SC720-50 |
Same as SC720-50 |
Replace the Booklet Stapler Bottom Fence Motor, reconnect the connector.
Replace the Booklet Stapler Bottom Fence HP Sensor, reconnect the connector.
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-54 |
B |
Stack Transport Unit Motor Error |
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Same as SC720-50 |
Same as SC720-50 |
Replace the Stack Transport Unit Motor, reconnect the connector.
Replace the Stack Transport Unit HP Sensor, reconnect the connector.
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-55 |
B |
Booklet Stapler Clamp Roller Motor Error |
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Same as SC720-50 |
Same as SC720-50 |
Replace the Booklet Stapler Clamp Roller Motor, reconnect the connector.
Replace the Booklet Stapler Clamp Roller HP Sensor, reconnect the connector.
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-56 |
B |
Turn Guide Motor Error |
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Same as SC720-50 |
Same as SC720-50 |
Replace the Turn Guide Motor Error, reconnect the connector.
Replace the Stack JG HP sensor, reconnect the connector.
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-60 |
B |
Booklet Stapler Motor Error |
The booklet stapler did not operate within specified time. (The first time: jam display, the second time: SC)
When moving to the home position, home position was not detected within specified time. (The first time: jam display, the second time: SC)
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Remove the pieces of staples.
Replace the cartridge.
Replace the Booklet Stapler Motor, reconnect the connector.
Replace the harness.
Replace the Main Board.
Resolve the mechanical failure for the stapler unit mechanism.
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-70 |
B |
Shift Tray Lift Motor Error |
When descending, Paper Height Sensors are still detecting paper after specified time. (The first time: jam display, the second time: SC)
When ascending, Paper Height Sensors did not detect top side of paper within specified time. (The first time: jam display, the second time: SC)
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Replace the Shift Tray Lift Motor, reconnect the connector.
Replace the Paper Height Sensors (TE, shift), reconnect the connector.
Replace the Shift Tray Limit Switch, reconnect the connector.
Replace the harness.
Replace the Main Board.
Resolve the mechanical failure for the shift tray mechanism.
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-71 |
B |
Shift Motor Error |
When moving to the home position, home position was not detected within specified number of pulses. (The first time: jam display, the second time: SC)
When moving from the home position, home position was still detected after specified number of pulses. (The first time: jam display, the second time: SC)
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Motor defective
Connecter disconnected
Overload
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Replace the Shift Motor, reconnect the connector.
Replace the Shift Tray HP Sensors (Front, Rear), reconnect the connector.
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-72 |
B |
Shift Jogger Motor Error |
When the jogger fence moved to the home position, home position was not detected within specified number of pulses. (The first time: jam display, the second time: SC)
When the jogger fence moved to the home position, home position was still detected after specified number of pulses. (The first time: jam display, the second time: SC)
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Motor defective
Connecter disconnected
Overload
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Replace the Shift Jogger Motor, reconnect the connector.
Replace the Shift Tray Jogger HP Sensor, reconnect the connector.
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-74 |
B |
Shift Jogger Fence Retract Motor Error |
When the output jogger retraction unit moved to the home position, home position was not detected within specified number of pulses. (The first time: jam display, the second time: SC)
When the output jogger retraction unit moved from home position, home position was still detected after specified number of pulses. (The first time: jam display, the second time: SC)
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Motor defective
Connecter disconnected
Overload
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Replace the Shift Jogger Fence Retract Motor, reconnect the connector.
Replace the Shift Jogger Retract HP Sensor, reconnect the connector.
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-75 |
B |
Drag Roller Movement Motor Error |
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When drag roller unit moved to the home position, home position was not detected within specified number of pulses. (The first time: jam display, the second time: SC)
When the drag roller unit moved from the home position, home position was still detected after specified number of pulses. (The first time: jam display, the second time: SC)
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Replace the Drag Roller Movement Motor, reconnect the connector.
Replace the Drag Roller HP Sensor, reconnect the connector.
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-76 |
B |
Drag Roller Error |
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At cw rotation (roller return), the motor drive board discharged or had a short circuit (this SC issues immediately at first error).
At ccw rotation (press operation), the component was not detected at the home position within the specified number of pulses. (The first time: jam display, the second time: SC)
At ccw rotation (press operation), the component had not moved from the home position within the specified number of pulses. (The first time: jam display, the second time: SC)
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Replace the Drag Roller Motor, reconnect the connector.
Replace the Drag Roller HP Sensor, reconnect the connector.
Replace the harness.
Replace the Main Board.
Resolve the mechanical failure for the shift jogger mechanism.
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-77 |
B |
Exit Fan Motor Error |
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Motor defective
Connecter disconnected
Drive circuit defective
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Replace the Exit Fan Motor (Front, Rear), reconnect the connector.
Replace the harnesses.
Replace the Main Board.
Resolve the mechanical failure for the shift jogger mechanism.
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-80 |
B |
Interlock Power Error |
There was an error in the voltage level of the 24V_INT power supply (this SC issues immediately at 1st occurrence). |
Main Board power circuit defective |
Replace the main board.
Replace the harnesses.
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-81 |
D |
Protection Device Break Error 3 |
There was an error in the voltage level of the 24V_POW power supply (this SC issues immediately at 1st occurrence). |
Motor defective
Harness short-circuit
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Replace the harness.
Replace the Main Board.
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-82 |
B |
Base Fence Movement Motor Error |
When moving from the home position, home position was still detected after specified number of pulses. (The first time: jam display, the second time: SC)
DC motor drive software detected an error (this SC issues immediately at 1st occurrence).
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Motor defective
Connector disconnected
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-83 |
B |
Stack Transport Motor Error |
DC motor drive software detected an error. (This SC issues immediately at 1st occurrence). |
Motor defective
Connector disconnected
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-84 |
B |
Fold Roller Motor Error |
A discharge or short circuit was detected on the motor drive board (this SC issues immediately at first error). |
Motor defective
Connector disconnected
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Replace the Fold Roller Motor, reconnect the connector.
Replace the harness.
Replace the Main Board.
Resolve the mechanical failure for the booklet stack mechanism.
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SC No. |
Level |
Error Name/Error Condition/Major Cause/Solution |
SC720-85 |
B |
Booklet Stack Tray Motor Error |
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DC motor drive software detected an error. (This SC issues immediately at 1st occurrence). |
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Motor defective
Connector disconnected
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