LED of 3G USB Dongle Does Not Light
  • Check that the dongle is inserted properly into the USB slot on the machine.
  • Turn OFF the power of the machine and remove the dongle. Re-insert the dongle, and turn ON the power again.
  • Check that the Serial ID in SP5-816-190 matches the IMEI of the dongle.
  • Turn OFF the power of the machine. Move the dongle to another USB slot, and then turn ON the power.
  • Check if the USB extension cable is of the correct data communication standard.
  • Check the System/Copy firmware version of the machine.
  • The dongle may be defective. Change to another dongle.
3G USB Dongle Cannot Communicate (Service Test Call Failure, Manual Call Failure)
  • Turn OFF the power of the machine. Move the dongle to another USB slot, and then turn ON the power.
  • Check that the Serial ID in SP5-816-190 matches the IMEI of the dongle.
  • Check that SP5-816-023 is set to "2".
  • Check if the APN is correctly configured.
  • Check if the USB extension cable is of the correct data communication standard.
  • Check if the SIM card is correctly set inside the dongle.
  • Check if the PIN code and APN are correctly specified for the SIM card.
  • The SIM card or dongle may be defective. Change to another SIM card or dongle.
  • The controller board of the machine may be defective. Replace the controller board.
@Remote Cannot Be Registered
  • Make sure that the machine is registered as an @Remote managed device.
  • Refer to the troubleshooting for @Remote registration.
  • The SIM card or dongle may be defective. Change to another SIM card or dongle.
@Remote Registration Is Completed But Periodical Information Cannot Be Sent (Service Test Call Failure, Manual Call Failure)
  • Check the connection at the location where the dongle is installed.
  • Turn OFF the power of the machine and remove the dongle. Re-insert the dongle, and turn ON the power again.
  • The dongle may be defective. Change to another dongle.
  • Replace the USB board. Turn the power OFF and then ON.