Skip header
 

Cause

A lack of margin on the paper leading edge allows the separation plate on fusing roller to catch the paper, which produces an accordion-like jam.

A lack of margin on the trailing edge of paper also allows the separation plate on pressurizing side to catch the paper in duplex printing.

This is likely to occur if:

  • Using thin paper

  • Using coated paper

  • A lot of toner adheres to the paper leading edge due to a solid image

  • Printing with a narrow margin on the leading edge

  • A lot of toner adheres to the paper trailing edge due to a solid image

  • Printing with a narrow margin on the trailing edge having a high magnification rate)