Depending on the cause of the problem, do one of the following:
When using printed paper;
Set [Double Feed Detection] to OFF.
When using envelopes;
Set [Double Feed Detection] to OFF.
When using thick paper such as paper thickness 8 (300.1 to 360.0g/m2);
Set [Double Feed Detection] to OFF.
When using black paper or dark-colored paper;
Set [Double Feed Detection] to OFF.
When using thin paper such as paper thickness 1 (52.3 to 63.0g/m2);
Set [Double Feed Detection] to OFF.
When using textured paper;
Set [Double Feed Detection] to OFF.
Double feeding cannot be detected when [Double Feed Detection] is set to OFF. This may lead to decreased image quality or mixing of blank white paper.
The Double-Feed Sensor is dirty with paper powder;
Use a blower brush to clean the double-feed sensor 1 (LED) and double-feed sensor 2 (receptor).
Setting [Double Feed Detection] to OFF:
Through “Adjustment Settings for Skilled Operators”;
Select 0309: [Double Feed Detection] and change [tray paper settings] from “On” to “Off.”
Through “Custom Paper Settings”;
Select 119: [Double Feed Detection] and change setting from “On” to “Off.”
Through SP;
Set SP1-302-001 to 012 to “Off.”
Disabling the Double Feed Detection may cause a poor image quality or a blank sheet in copied sheets.